Cultivating culture is a premium selling point for companies. Acting as a liaison between workers, managers and executives in measuring employee engagement. Foster employee engagement, compliance-oriented duties, recruiter, and perform strategic duties. Design and administer Human Resources policies and procedures. Assist in updating and maintaining HR records. Recruit and screen applicants. Coordinate, facilitate hiring, and orientation processes. Adjust weekly timecards/assist in processing payroll. Coordinate employee orientation on company benefits, policies and procedures. Assist and advise all staff on employee relations and benefit matters. Coordinate paperwork for all new hires/terminations. Perform I-9 employment verifications and background checks. Experienced in processing worker’s compensation, Short-Term Disability, and Long-TermDisability claims. Prepare and file reports on accidents and injuries. Conduct exit interviews/surveys. Assist in all trainings related to staff to maintain success. Daily communication with Managers and Supervisors regarding training upkeep. Proficient in providing positivity and advancing company culture. Prepare all employee communications, regarding compensation, company policies, andbenefits. Maintain and distribute current employee information, policies, and procedure manuals, andother communication.

Perform all HR functions in the club. Participate in the hiring process as assigned. Coordinate and facilitate hiring and orientation processes. Assist in updating and maintaining HR records, filing, and maintain team membercommunication. Process the club’s weekly payroll/Timecards. Answer Team Members questions. Enter weekly schedules for Managers and team members. Maintain Team Members’ personnel and medical files. Handle Team Members’ confidential information with care. Handle additional administrative tasks as required. Maintain all club policies and procedures.

Promoted to a Team Leader who supervised 16 customer service representatives in aninbound call center environment; consistently met or exceeded team productivity, quality,sales, performance targets. Held various Human Resource functions that included weekly payroll submission along withteam associate claim approvals/denials. Analyzed daily sales and revenue results; uncovered and implemented opportunities to driverevenue, sales, and units via in-house sales contest and friendly competition. Monitored customer contact for tone, manner, and accuracy; encouraged self-discovery andaffirmative behavior modification in coaching and feedback sessions. Enabled growth in the company. Directly assisted customers requesting escalation and supervisory intervention. Trained and mentored peers that improved product knowledge and sales performance.

Assisted customer inquiries regarding billing, business rates, billing adjustments, and policies. Spoke with the everyday small business customer and offered Verizon product knowledge andservices. Exceeded a monthly "sales" objective. 7-Time President's Club Winner for exceeding yearly sales objective. Maintained relationships with small business customers through email and/or phone. Identified the needs, solutions, and offers that best benefit a variety of small businesscustomers. Sold FIOS and/or Copper Services based on the customers' small business needs. Experience in using various systems daily in order to process and amend orders (i.e., Optix,COA, SOP/DOE, BOSS, ETRAK, NSOP, IVAPP, STORC, NTAS, NTARS, Microsoft Office,Power Coach, Online Sales Tracker) Trained monthly of system and product updates. Proficient in multi-tasking in using various systems while maintaining rapport with thecustomer; Possess strong customer services skills.Page 4 Based upon strong customer service skills, given additional responsibility as "Sales Specialist"providing floor support. Self-Sufficient in order creation and error correction that processed the customers' orderrequest.