Sandy Kelton
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Sandy Kelton Email & Phone Number

Service Desk Manager and Site Manager at Workforce Opportunity Services
Location: Dallas-Fort Worth Metroplex, United States, United States 5 work roles 1 school
1 work email found @amnhealthcare.com LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email s****@amnhealthcare.com
LinkedIn Profile matched
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Current company
Workforce Opportunity Services
Role
Service Desk Manager and Site Manager
Location
Dallas-Fort Worth Metroplex, United States, United States
Company size
102 employees

Who is Sandy Kelton? Overview

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Quick answer

Sandy Kelton is listed as Service Desk Manager and Site Manager at Workforce Opportunity Services, a company with 102 employees, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a work email signal at amnhealthcare.com and a matched LinkedIn profile for Sandy Kelton.

Sandy Kelton previously worked as Service Desk Manager at Workforce Opportunity Services and IT Supervisor at Amn Healthcare. Sandy Kelton holds Business Administration And Management, General from Collin College.

Company email context

Email format at Workforce Opportunity Services

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{first}.{last}@amnhealthcare.com
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AeroLeads found 1 current-domain work email signal for Sandy Kelton. Compare company email patterns before reaching out.

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Profile bio

About Sandy Kelton

As an IT Service Desk Supervisor of AMN Healthcare’s IT department, I have had the privilege of leading a dynamic team dedicated to managing a robust service desk and ensuring the seamless operation of Customer Support Requests. Our team supports a substantial customer base, and I am deeply committed to providing exceptional end-user support and driving continuous service improvement. One of my proudest achievements has been spearheading the process of Change Management, which has significantly benefited our organization. My journey with AMN Healthcare spans over six years, during which I have honed my expertise as a Service Desk Leader and my expertise in change and incident management . Prior to this, I gained valuable experience at Rent A Center, where I focused on fostering cost-saving initiatives and developing comprehensive compliance procedures. These experiences have equipped me with the skills to manage critical IT operations and cultivate strategic vendor relationships.I am passionate about operational excellence and team development, and I strive to create an environment where both can thrive. My story is one of dedication, growth, and a relentless pursuit of excellence in the IT field.Technical SkillsMS Office Suite | SharePoint Design & Admin. | Change ManagementMS Exchange Admin. | O365 Admin. | MS Teams Admin. | Incident Management | IT/Telecom Budgets and Financials | IT Metrics & Reporting | IT Processes & Procedures (SOPs) | IT Compliance Management | Active Directory | SCCM | Global Asset Management | Global Software Management | MDM Management (AirWatch and Mobile Iron) | IT Training & Coaching | Cisco Call Manager Administration | Cisco Unity & Jabber Administration | Cisco Finesse (ACD) | Service Now Ticket System | Remedy Ticket System and Administrator | Call Center/Service Desk Metrics | Contract Reviews | Total Customer Experience |Application Support and Management | Vendor Management | ITIL Certified | ITSM | VDI Support | Nerdio Admin. | CXOne | SOX Audit | Remote Access Tools | Cisco VPN | ZscalerSoft SkillsLeadership | Mentoring and Coaching | Team Oriented | Detail Oriented | Empathy | Decision-Making | Customer Service Satisfaction | Time Management | Critical Thinking | Proficient Troubleshooting | Written and Verbal Communication | Active Listening | Problem Solving | Recruiting and Training | Multi-Tasking | Ability to Work Under Pressure | Motivational | Compassionate | Strategic Thinking

Listed skills include Program Management, Sharepoint, Troubleshooting, Applicant Tracking Systems, and 24 others.

Current workplace

Sandy Kelton's current company

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Workforce Opportunity Services
Workforce Opportunity Services
Service Desk Manager and Site Manager
Texas, United States
Website
wforce.org
Employees
102
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Company profile
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5 roles

Sandy Kelton work experience

A career timeline built from the work history available for this profile.

It Supervisor

Amn Healthcare

Coppell, Texas, United States

  • Managed a 24/7 staff of 20 Tier 1 and 2 Service Desk specialists. Combination of FTE and Managed Services Employees (Overseas). Supported a customer base of about 5000 end-users.
  • Managed flow of daily traffic. Maintained and met all standard help desk metrics including SLA, ASA, and MTTR using Cisco Reporting and ServiceNow. Call Volume avg. 300 calls a day. Ticket Volume avg. 350 a day. FCR.
  • Performed hands on troubleshooting and took calls when call volume dictated.
  • Point of escalation for out-of-scope support, customer complaints or issues, and hard to resolve issues.
  • Served as Change Manager for all IT production changes including emergency changes. Using the ServiceNow ITSM Change Management Module.
  • Authored and Implemented a Change Management process to consistently maintain corporate standards in all IT Production changes. This saved the company cycle time and revenue.
May 2018 - Jul 2024

Mobile Device Manager/Operations Lead For Desktop Support

Rent-A-Center

Plano, TX

  • Managed a team of 5 telecom team members and 5 desktop team members. Supported a customer base of about 2500 end-users including BYOD.
  • Maintained all communications between the mobility team, desktop support team, and all employees.
  • Managed over 5000 mobile devices. Including ordering, configuring and maintaining service.
  • Managed and maintained 1200 conference call and WebEx accounts
  • Worked closely with our contracts team and vendors for all contract renewals.
  • Administered Cisco Call Manager and Unity system.
May 2012 - Apr 2018

It Help Desk Manager

Texas Instruments

Plano, TX

  • Managed a 24/7 Global helpdesk/Call center of 70+ employees Tier 1 and 2 with inbound, outbound, senior analyst and subject matter experts. Supported a customer base of 20,000 end users.
  • Managed Help Desk flow of daily traffic. Maintained and met all standard help desk metrics including SLA, ASA, and MTTR Cisco Reporting and Remedy. Call Volume avg. 300 a day. Ticket Volume avg. 450 a day.
  • Managed the Global Asset/Software management team.
  • Maintained all Software license maintenance databases. Negotiated new software contracts.
  • Oversaw Critical Care Team and Processes.
  • Developed and Implemented a Help Desk Training program for all new hires.
Jan 2003 - Mar 2012
Team & coworkers

Colleagues at Workforce Opportunity Services

Other employees you can reach at wforce.org. View company contacts for 102 employees →

EF Eric Ffrench Eric Ffrench Colleague at Workforce Opportunity Services Hawthorne, New Jersey, United States, United States View → WM Walter Mixon Iii Walter Mixon Iii Colleague at Workforce Opportunity Services El Paso Metropolitan Area, United States View → AM Addie M. Rimmer Addie M. Rimmer Colleague at Workforce Opportunity Services New York, New York, United States, United States View → TP Thien Pham Thien Pham Colleague at Workforce Opportunity Services Dallas-Fort Worth Metroplex, United States View → WA Web Admin Web Admin Colleague at Workforce Opportunity Services New York, New York, United States, United States View → PQ Paul Queen Paul Queen Colleague at Workforce Opportunity Services Greater Colorado Springs Area, United States View → KW Kaitlynn Whitney Kaitlynn Whitney Colleague at Workforce Opportunity Services Dallas-Fort Worth Metroplex, United States View → SR Sierra Rodriguez Sierra Rodriguez Colleague at Workforce Opportunity Services Elmont, New York, United States, United States View → MO Mallory Ozuna Mallory Ozuna Colleague at Workforce Opportunity Services Arlington, Texas, United States, United States View → SP Steve Petruk Steve Petruk Colleague at Workforce Opportunity Services Little Rock, Arkansas, United States, United States View →
1 education record

Sandy Kelton education

FAQ

Frequently asked questions about Sandy Kelton

Quick answers generated from the profile data available on this page.

What company does Sandy Kelton work for?

Sandy Kelton works for Workforce Opportunity Services.

What is Sandy Kelton's role at Workforce Opportunity Services?

Sandy Kelton is listed as Service Desk Manager and Site Manager at Workforce Opportunity Services.

What is Sandy Kelton's email address?

AeroLeads has found 1 work email signal at @amnhealthcare.com for Sandy Kelton at Workforce Opportunity Services.

Where is Sandy Kelton based?

Sandy Kelton is based in Dallas-Fort Worth Metroplex, United States, United States while working with Workforce Opportunity Services.

What companies has Sandy Kelton worked for?

Sandy Kelton has worked for Workforce Opportunity Services, Amn Healthcare, Rent-A-Center, and Texas Instruments.

Who are Sandy Kelton's colleagues at Workforce Opportunity Services?

Sandy Kelton's colleagues at Workforce Opportunity Services include Eric Ffrench, Walter Mixon Iii, Addie M. Rimmer, Thien Pham, and Web Admin.

How can I contact Sandy Kelton?

You can use AeroLeads to view verified contact signals for Sandy Kelton at Workforce Opportunity Services, including work email, phone, and LinkedIn data when available.

What schools did Sandy Kelton attend?

Sandy Kelton holds Business Administration And Management, General from Collin College.

What skills is Sandy Kelton known for?

Sandy Kelton is listed with skills including Program Management, Sharepoint, Troubleshooting, Applicant Tracking Systems, Cross Functional Team Leadership, Process Improvement, Leadership, and Telecommunications.

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