Sandy Walshe Email & Phone Number

Brisbane, Queensland, Australia

Australia

• Ensuring all visitors to QLS experience outstanding service• Efficiently attend to queries via phone, email, fax and in person• Provide high quality administrative support to the professional development sector to assist in the delivery of 60-70 events per year for the continued education of Queensland practitioners• Efficiently deal with member enquiries via phone and email and referring to the appropriate Professional Development Solicitors for action as required• Manage multiple inboxes by saving event specific correspondence to network folders and filing all other communication accordingly• Diarise and manage deliverable key dates for the team• Draft standard presenter agreements, as well as feedback emails for presenters and chairs• Accurate data recording in various spreadsheets• Obtaining information from the company databases to support the preparation and planning of events• Create template reports to assess the success of an event including ratings and financial outcome• Managing the company’s Learning Management System (LMS), Canvas • Editing PowerPoint presentations, resources and courses and uploading of materials to LMS• Managing registrations to LMS courses, follow up and trouble shooting• Make and manage meeting room bookings• Identify opportunities to implement process improvements• Review and maintain Professional Development business process and procedure documents• Build and maintain strong relationships with both internal and external stakeholders

Brisbane, Australia

In my current role, duties include:• Ensuring all visitors to QLS experience outstanding service• Efficiently attend to queries via phone, email, fax and in person• Manage counter sales, brochure and merchandise enquiries• Sign in contractors and assist clients attending meetings by assigning rooms and advising of our facilities and amenities• Manage the administration of the room booking system (EMS) • Provide confirmations of all booking details• Create invoices for all rooms hired• Follow up on outstanding room hire accounts • Coordination of couriers for delivery/pick up of parcels• Manage the allocation of expenses from Courier, Newspaper and Printing Tax Invoices• Manage the handling and recording of cab charges• Manage petty cash• Document relevant processes and procedures and save in accordance with the business unit's document file system• Improve systems and implement procedures to streamline processes

Brisbane Cbd

In this role I was responsible for:• Front of house duties including reception, switchboard, event and meeting room management• Assisting with implementation of new policies and procedures and keeping them updated• Complicit with organisation intellectual property requirements and protection• Actioning Safe Custody Documents as well as In house Stamping, Archive Retrievals and deliveries• Researching and collation of marketing material, reports, editing and media release• Matter file maintenance using Open Practice, Lawdocs and PDFDocs• Manage office supplies, building maintenance, catering and couriers• Data entry of disbursements, tax invoices, lodgements and archived matters• Compiling contracts as well as printing, scanning, binding and filing• Updating company website and liasing with IT contractors• Seminar preparation including powerpoint presentations and materials• Organising temp staff as well as training them and relief staff in company systems, policies and procedures

Brisbane Branch

Main duties included:• Responding to customer queries through phone, fax, email or post• Sorting mail and actioning client requests• Manual input of client orders, online as well as data entry in company systems• Printing, preparing and associating applications• Cheque printing and collating with applications• Invoicing as well as raising credit/debit requests• Frequent correspondence with Councils/Authorities to chase up property search certificates• Timely problem solving to meet company service agreements• Assisted with system improvements as well as training Melbourne Office in conveyancing matters

Melbourne Branch

My responsibilities were:• Ensured for an efficient and smooth operation of the reception area• Attending to the switchboard, providing high quality service to both external and internal clients• Data entry, record keeping, invoice mail outs and banking• Invoicing (MYOB)• Management of building maintenance issues, couriers, deliveries, meeting rooms and office supplies• Receiving, sorting and routing mail as well as publications• Management of security system and swipe tags• Arranging staff amenities and organising events• Assisted in administration duties as well as other departments with projects

Brisbane, Australia

Key focus areas of this role included:• Greeting and assisting clients• Answering the main switchboard and effectively directing calls• Responding to customer queries through email, fax and phone• Managing diaries and meeting rooms• Seminar preparation including marketing, advertising and presentations• Record keeping, filing and data entry• Assistant to advisors as well as the Research Department and Wealth Management Team• Compiling contracts and materials• Compliance tasks and financial services protection• Editing company newsletter and various other documents• Management of stationery, office equipment, couriers and mail

Brisbane Branch

In this role I was responsible for:• Welcoming clients and assisting them with quality customer service• Answering the main switchboard and directing calls to the relevant personnel• Maintaining internal phone directory in line with staff movements• Sorting and distributing incoming mail• Data entry, computing and seminar preparation• Training relief staff in all aspects of the reception roll• Compiling and updating procedures for relief staff• Telesales with the aim to maintain and renew memberships• Customer service relief for the Member Service Team, as well as the Holiday Home Bookings Department and the API National Child Care Referral Service

Munich Area, Germany

Hallhuber is a modern, high quality ladies fashion company, spanning over 300 retail spaces across Europe. In this role, my key focus areas included:• Ensuring high levels of customer service were maintained at all times• Sales of designer clothing, shoes and accessories• Personally assisting stylists in the entertainment industry with advertised wardrobe• Co-working with Hallhuber stylists and store purchasers to ensure clients were dressed within current fashion trends• Organising special store events for VIP clients• Merchandising and setting up promotional displays and windows• Tailored outfits to suit all customers and repeat clientele• Managed staff roster, ensuring smooth transitions between work hours• Point of sale duties including cash management and balancing register• Ordering and stock control• All aspects of housekeeping

Education record

Retailing And Retail Operations

Completed WRR20102 Certificate II in Retail Operations