• Supporting 1000+ global users• Systems lead, designer and administrator for all our cloud-based infrastructure.• Sourcing and specifying IT infrastructure that supports business needs, events and programming.• Recent implementations include: Google Workspace, Boardable, GoBe Robot, Video conferencing (Zoom, Hopin, Google Chat), Hivebrite, Canvas, Dropbox for Business, Tableau, Adobe Creative Cloud, Getty Media Manager, Bloomfire, Room Booking software and Salesforce CRM with Form Assembly.• Collaborating on technology platform related projects and integrations with external partners, such as consultants and developers.• Providing 'new starter' inductions to IT systems.• Leading A/V team for an international global convening.• Helping establish, build and drive traffic to our online virtual community across our various online platforms.• IT budget and ROI monitoring for our systems.

• Supporting local and international staff within a Windows Server environment.• Regular Active Directory and Group Policy maintenance.• Providing IT inductions for new starters.• Supporting desktop, laptop, tablet and smartphone devices on Windows and Apple operating systems.• Implementation of Office 365 (Office Online, Azure, Teams, InTune and OneDrive).• Cisco Switch CLI configuration.• Managed WiFi configuration (Ubiquiti)• Phone system maintenance (Unify)• Cisco AnyConnect VPN support.• Upgrading all older operating systems and PCs to modern Windows 10 workstations.• MacOS with Adobe Creative Suite (Photoshop, InDesign, Premiere etc).• WiFi & LAN network.

• Supporting 200+ staff and student users on Windows Server environment.• Daily Active Directory maintenance.• Supporting Desktop, Laptop & Mobile devices, as well as Projectors, Audio Equipment and any other electrical device within the organisation.• Implementation of multiple Microsoft Server 2012 & Microsoft Exchange 2013.• Multi site Backup management.• Updating and maintaining the organisation's public facing web presence.• Working closely with the marketing departing.• Working with bursary in order to keep ICT costs to a minimum.• Windows 7, 8.1 and 10 desktop & laptop clients.• Exchange Server and OWA.• Mac OSX with Adobe Creative Suite (Photoshop etc).• WiFi & LAN network.

Teaching ICT to international students that have limited English language ability.Teaching core ICT skills including:- Word processing- Spreadsheets- Database- Desktop publishing- HTML- Computer Input and Output devices and Hardware and Software

• Add Value to the organisation by ensuring users have the appropriate equipment and support required in order to enhance user performance.• Supporting internal office users and external field staff with ICT technical support. E.g. 3G Laptops & Smart phones (Blackberry, iPhone & Windows 6.5/7 Mobile and configuring wireless routers.• Helpdesk support and troubleshooting (telephone and face to face) Laptop rollout and OS refresh rollout.• Maintaining 30 virtual VMware servers & IP phones.• Balancing conflicting priorities and help desk calls.• Researching faster, efficient & cheaper technologies to save the company time and money.• Writing Wiki’s for our internal knowledge bank, so other staff on how to resolve technical issues.

• Providing technical support and maintenance for client computer networks.• Providing technological advice, demonstration and implementation of solutions based on customer requirements and needs.• Providing on call remote assistance.• Installation of physical network infrastructure (i.e.: cabling, wireless and server hardware)• Software I work with and support on a daily basis include Microsoft Windows (XP, Vista & 7), Windows Server (2003 & 2008), Microsoft Office (2003 & 2007), Apple Snow Leopard and Microsoft Active Directory.• Hardware supported on a daily basis includes, PCs, Mac, Printers, Scanners, Visualisers, Projectors, Smart Boards, Routers, Switches and Sound Amplifier.

• Customer facing service role, providing advice and products based on customer’s financial needs.• Consistently exceeded my quarterly sales targets by a minimum of 150%.• Involved in cross sales and referrals between colleagues of different specialties.