Sanish Shrestha Email & Phone Number

Sydney, New South Wales, Australia

1.Monitor the ticketing systems to solve BAU issues related with IT Infrastructure2. Provide end user support and solve issues related with level 2 to level 3 to more than 550 users and guests across Sydney, Melbourne, Manila, Perth, Brisbane and NewZealand. 3. Liaise with external vendors to resolve the third party applications issue. 4. Monitor system logs on a daily basis and resolve the issues related with IT services. 5. Deploy and update application with the help of Intune.6. Update the compliance policies according to the suggestion made by external Cyber Security vendor. 7. Resolve Cyber Security issues related with Phishing and malware with the help of Microsoft defender. 8.Work on performance optimization of the End user Device. 9.Work on Projects with Senior Engineers and External vendors. 10. Scripting in Powershell to work with Msolservice, exchange, teams and other Microsoft services. 11. Create the Sharepoint page and audit the permission according to the requirement. 12. Work on Active Directory and Microsoft 365 to create users and onboard them. 13. File Server administration, providing the permission to the on premise file after approval and as required by audit.

Sydney, New South Wales, Australia

1. Managed incoming queries and request from the staffs of the company through emails and phone calls.2. Logged all the tickets and service request and collected required information through an effective problem and incident management system. 3. Escalated incidents and requests beyond the scope of Level 1 and Level 2 to Level 3 team members.4. Worked extensively on Active Directory and Office 365, carrying out onboarding and off boarding process of staffs according to the requirements sent by Human Resources department.5. Supported users with Office 365 tasks such as license assigning, mailbox delegation, troubleshooting access issues, email problems, etc. 6. Provided end user support with Azure/on-premises Active Directory, assign group policy to users and groups on basis of requirements. 7. Managed user access permission to files in the file server and Share point. 8. Enrolled the Android, iOS and Windows devices using Intune/Endpoint Manager.9. Pushed the required Enterprise Application into enrolled devices according to the requirement given by HR. 10. Worked on internal asset management, keeping track of assets, labelling them, managing and liaising with external vendors .11. Provided support to staffs using Remote Monitoring Management tolls such as TeamViewer and Dameware.12. Monitored backup alerts and maintain daily backups using Veeam backup tools.13. Create users and extensions and manage ring groups using 3CX VoIP System. 14. Responsible for Office 365 related task as Exchange Admin, Teams admin, Sharepoint Admin , etc.15. Basic network connectivity troubleshooting

Sydney, New South Wales, Australia