Sanjana Gupta Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

• Fraud Detection & Transaction Review: Perform manual review of queued transactions to assess fraud risk, utilizing both new and existing tools.• Task Prioritization: Effectively prioritize workload to meet deadlines and exceed expectations in fraud detection and resolution.• Comprehensive Risk Research: Research transaction risk thoroughly using a combination of new tools and resources to ensure comprehensive risk assessments.• Data Analysis & Reporting: Perform fraud-focused data analysis to identify where and how frauds are occurring, and recommend actionable strategy improvements.• Cross-Department Collaboration: Work with the Strategic Risk team to develop new services and methods for visualizing and presenting fraud data to clients.

Gurugram, Haryana, India

Accertify

Gurugram, Haryana, India

Leadership and Team Management:-Mentored a team of 22 FTE, maintaining seamless operations and procedures.-Effectively handled workload to meet defined SLA/KPI, showcasing strong organizational and managerial skills.Reporting and Critical Data Management:-Served as the Reporting SPOC for the team, ensuring accurate handling of critical team data, including allocation, daily volumes, and Genome.-Reduced major incidents by 23% through proactive problem management, aligning with a focus on quality audits.Strategic Process Improvement:-Identified and implemented process improvement opportunities, actively participating in Lean & Six Sigma Projects, demonstrating a commitment to continuous improvement.Participation in Governance Meetings:-Actively participated in Governance meetings at the country level, showcasing strong communication and strategic planning abilities.

Gurugram, Haryana, India

Subject Matter Expertise and Real-Time Support:-Acted as a Subject Matter Expert, providing real-time support (Production/Live Support) on the floor, emphasizing direct client interaction and handling.Learning and Development:-Reduced learning curves and enhanced process knowledge for new team members, aligning with responsibilities for new hire training.Quality Delivery:-Achieved high-performance delivery on all quality parameters, showcasing a commitment to quality audits.

Noida, Uttar Pradesh, India

Client Engagement and Business Advisory:-Provided valuable suggestions to clients, emphasizing direct client interaction and handling.-Advised best practices for individual business growth, showcasing strong communication and relationship management skills.

B.Com (P)

Diploma Of Education, Diet Ete, Elementary Education And Teaching

High School