We assist in application security, monitoring, and incident handling with the help of AWS WAF, New Relic, and PagerDuty.• The task of installing Windows patches on the webservers and managing the production load balancers.• Support production activities in an on-call rotation and act as the escalation point for service incidents in collaboration with product development teams.• Patch updates and fixes are deployed into QA, Stage, and Production environments using the Octopus deploy tool.• Work on multiple Jira's related to spinning cloud servers, SQL execution, AWS secrets, SSL automation, VPC creation, and EBS encryption. • Handling source code management through the Bitbucket tool and managing different branches through the repository. • Monitoring and configuring Redshift clusters and Tableau dashboards for business analytics. Create procedures for troubleshooting and maintaining systems.• Monitoring CPU utilization, latency, and SLA metrics for AWS cloud applications • Working in a 24x7 support environment, including rotating shifts as necessary• I will be responsible for doing all the postmortem of the customer/site issues and documentation of runbooks working closely with the observability and the customer support teams

• Implemented CI/CD pipeline and integrated it with Jenkins using declarative syntax and pulled codefrom GitHub repository for creating artifacts using build tool maven and pushing that code to SonarQubefor quality tests and then deploying the application on tomcat.• Used GitHub repository for storing code pushed by developers and then creating artifacts from thosecodes using build tool Maven.• Hosted various web applications on HTML, Nodejs, PHP, and java applications.• Configure the 2 tier AWS architecture and perform the operation on it.• Migrates database from EC2 to RDS, Migrates database from on-prem. servers to the RDS.• Mounts S3 bucket on EC2 Instance and performs data transfer operations.• Using shell script installs and configures the various servers like tomcat, apache web servers.• Creates S3 buckets and also wide scalable operation on AWS and implements the coast controlstrategies.• Monitors all activities using CloudWatch service and set notifications, and alarms on various stagesto notify each phase.

• Providing Technical Support to All Cloud Hosted Applications Of ConnectWise such as ConnectWiseManage, ConnectWise Control, ConnectWise Home, ConnectWise Pi, ConnectWise University, and OtherCloud Incidents.• The primary responsibility is to carry out day-to-day tasks of System Administration Monitoring andupdating Tickets (issues) through the Incident management system.• Implemented roles and groups for users and resources using AWS Identity Access Management (IAM)and also managed network security using Security Groups, and IAM.• Work within and across Agile teams to design, develop, test, implement, and support technical solutionsacross the full stack of development tools and technologies.• Identify and escalate situations requiring support from senior resources and/or technical support anddevelopment.• Experience in Installation of Postfix-Dovecot SMTP Email server, with TLS, enabled. And Creation of SPFand DKIM records to get through spam filters along with DMARC records for protecting domain reputation.• Check and troubleshoot using the Kibana Logs for different regions (NA, AU & EU).• Supporting Jira and confluence Tool as well as updating customer progress on that issue in an efficientmanner.• Escalating the tickets to the Development team for troubleshooting the backend issues and furtherTesting.