Sanjay Hiremath Email & Phone Number

>> 𝐂𝐥𝐢𝐞𝐧𝐭: 𝐔𝐒 𝐟𝐞𝐝𝐞𝐫𝐚𝐥 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬● Developed and deployed a unidirectional integration between ServiceNow and Tyler Munis, automating the retrieval of group and account-related data, which improved data availability by 90% and reduced manual transfer errors by 50%.● Designed and developed the "create model" catalog item, streamlining consumable model data loading processes, reducing operational overhead by 30%, and boosting user satisfaction by 25%.● Implemented the "Allocate Cable Reel" UI action, enhancing cable issuance and tracking accuracy by 40% and improving resource management efficiency by 35%.● Automated catalog task generation for asset retirement and warranty expirations, reducing manual effort by 50%.● Spearheaded the migration of 5,000+ radio asset records and 4,000+ telecom assets from Excel into the instance, ensuring data integrity and achieving 100% data accuracy.● Conducted knowledge transfer (KT) sessions with stakeholders post-story code development, aligning project goals and enhancing stakeholder engagement and understanding by 30%.

Pune, Maharashtra, India

>> 𝐂𝐥𝐢𝐞𝐧𝐭: 𝐆𝐞𝐫𝐦𝐚𝐧 𝐦𝐮𝐥𝐭𝐢𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐥𝐨𝐠𝐢𝐬𝐭𝐢𝐜𝐬 𝐜𝐨𝐦𝐩𝐚𝐧𝐲● Implemented a bidirectional integration between ServiceNow's problem task module and a third-party vendor system, enhancing data synchronization and improving process efficiency by 35%.● Developed unidirectional integration between the ServiceNow platform and JIRA, streamlining issue tracking and management, which reduced resolution times by 30%.● Developed stories related to TechM, DevSecOps, Microsoft Teams provisioning, Connect Logistics, and Windows Hello for Business, increasing project delivery efficiency by 25%.● Implemented automatic and manual cleanup processes for update sets using scheduled jobs and UI actions, improving system performance by 40% and maintainability by 30%.● Conducted successful knowledge transfer (KT) sessions for users and stakeholders prior to production movement, ensuring a smooth transition and resulting in a 25% decrease in post-deployment support requests.● Successfully resolved bugs identified during testing, achieving a 100% bug fix rate before deployment and contributing to a smoother production rollout with minimal post-deployment issues.● Created comprehensive documentation outlining deployment and post-deployment steps, enhancing team efficiency and reducing deployment errors by 30% during releases.

Pune, Maharashtra, India

● Active member of the global ServiceNow team, contributing to projects that improved collaboration and knowledge sharing across 15+ regions.● Developed stories related to Data Cloud, Project Management, Demand Management, and Legal Service Delivery modules, enhancing overall system functionality by 30%.● Conducted training sessions for graduate engineer trainees (GETs) on the ServiceNow platform, fostering skill development and knowledge transfer, resulting in a 40% increase in trainee proficiency.● Developed a comprehensive service catalog in ServiceNow, streamlining user access to services and resulting in a 40% increase in service request submissions and a 25% reduction in processing times.

Pune, Maharashtra, India

● Developed functionality for automated subscription and unsubscription of knowledge bases for users, improving user engagement by 35% and content access by 40%.● Created auto group builder functionality for ServiceNow tables, enhancing data organization and management, resulting in a 30% reduction in manual errors.● Designed and implemented an order guide for IT requests, including a computer upgrade catalog item, streamlining the request process and reducing processing time by 25%.● Managed updates for community-related portals, including catalog items for new joiners and leavers, ensuring timely and accurate information, which improved user satisfaction by 20%.

Pune, Maharashtra, India

>> 𝐂𝐥𝐢𝐞𝐧𝐭: 𝐎𝐧𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐛𝐢𝐠𝐠𝐞𝐬𝐭 𝐠𝐥𝐨𝐛𝐚𝐥 𝐚𝐮𝐭𝐨𝐦𝐨𝐛𝐢𝐥𝐞 𝐠𝐢𝐚𝐧𝐭● Enhanced the health and performance of the ServiceNow instance, resulting in improved overall system functionality.● Implemented unidirectional integration between SAP S/4HANA and the ServiceNow instance, facilitating seamless data exchange.● Optimized code to reduce portal response times by up to 80%, significantly improving user experience.● Contributed to the development of the SWIFT portal, enhancing service delivery and user engagement.● Managed user profile data within the ServiceNow instance, ensuring data accuracy and integrity.● Designed and developed catalog items and their respective workflows for asset management, including bulk asset allocation/deallocation, asset transfer process, and asset declaration process, etc.● Designed and implemented processes for information security and data protection consent, ADAS driving consent, and ergonomics.● Developed various reports, including asset productivity, asset state duration utilization, and information security/data protection reports, utilizing service portal widgets.● Delivered automated emails for birthdays, work anniversaries, non-compliance notifications, and multiple asset alerts to users.>> 𝐂𝐥𝐢𝐞𝐧𝐭: 𝐇𝐑 𝐒𝐡𝐚𝐫𝐞𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧● Designed and developed the InTouch service portal, enhancing user access to services and resources.● Designed and developed a customer satisfaction survey and thumbs-up/thumbs-down survey feedback mechanism to gather user insights and improve service quality.>> 𝐂𝐥𝐢𝐞𝐧𝐭: 𝐔𝐊𝐒𝐌● Development for incident management stories, enhancing incident tracking and resolution processes.● Designed and developed the oaknorth service portals, improving user experience and access to services.

Post Graduation Diploma In Advanced Computing, Computer Science, A

Bachelor Of Engineering - Be, Computer Science, A