Sanjay Hiremath Email & Phone Number

• >> 𝐂𝐥𝐢𝐞𝐧𝐭: 𝐔𝐒 𝐟𝐞𝐝𝐞𝐫𝐚𝐥 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬
• Developed and deployed a unidirectional integration between ServiceNow and Tyler Munis, automating the retrieval of group and account-related data, which improved data availability by 90% and reduced manual transfer.
• Designed and developed the "create model" catalog item, streamlining consumable model data loading processes, reducing operational overhead by 30%, and boosting user satisfaction by 25%.
• Implemented the "Allocate Cable Reel" UI action, enhancing cable issuance and tracking accuracy by 40% and improving resource management efficiency by 35%.
• Automated catalog task generation for asset retirement and warranty expirations, reducing manual effort by 50%.
• Spearheaded the migration of 5,000+ radio asset records and 4,000+ telecom assets from Excel into the instance, ensuring data integrity and achieving 100% data accuracy.

Pune, Maharashtra, India

• >> 𝐂𝐥𝐢𝐞𝐧𝐭: 𝐆𝐞𝐫𝐦𝐚𝐧 𝐦𝐮𝐥𝐭𝐢𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐥𝐨𝐠𝐢𝐬𝐭𝐢𝐜𝐬 𝐜𝐨𝐦𝐩𝐚𝐧𝐲
• Implemented a bidirectional integration between ServiceNow's problem task module and a third-party vendor system, enhancing data synchronization and improving process efficiency by 35%.
• Developed unidirectional integration between the ServiceNow platform and JIRA, streamlining issue tracking and management, which reduced resolution times by 30%.
• Developed stories related to TechM, DevSecOps, Microsoft Teams provisioning, Connect Logistics, and Windows Hello for Business, increasing project delivery efficiency by 25%.
• Implemented automatic and manual cleanup processes for update sets using scheduled jobs and UI actions, improving system performance by 40% and maintainability by 30%.
• Conducted successful knowledge transfer (KT) sessions for users and stakeholders prior to production movement, ensuring a smooth transition and resulting in a 25% decrease in post-deployment support requests.

Pune, Maharashtra, India

• Active member of the global ServiceNow team, contributing to projects that improved collaboration and knowledge sharing across 15+ regions.
• Developed stories related to Data Cloud, Project Management, Demand Management, and Legal Service Delivery modules, enhancing overall system functionality by 30%.
• Conducted training sessions for graduate engineer trainees (GETs) on the ServiceNow platform, fostering skill development and knowledge transfer, resulting in a 40% increase in trainee proficiency.
• Developed a comprehensive service catalog in ServiceNow, streamlining user access to services and resulting in a 40% increase in service request submissions and a 25% reduction in processing times.

Pune, Maharashtra, India

• Developed functionality for automated subscription and unsubscription of knowledge bases for users, improving user engagement by 35% and content access by 40%.
• Created auto group builder functionality for ServiceNow tables, enhancing data organization and management, resulting in a 30% reduction in manual errors.
• Designed and implemented an order guide for IT requests, including a computer upgrade catalog item, streamlining the request process and reducing processing time by 25%.
• Managed updates for community-related portals, including catalog items for new joiners and leavers, ensuring timely and accurate information, which improved user satisfaction by 20%.

Pune, Maharashtra, India

• >> 𝐂𝐥𝐢𝐞𝐧𝐭: 𝐎𝐧𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐛𝐢𝐠𝐠𝐞𝐬𝐭 𝐠𝐥𝐨𝐛𝐚𝐥 𝐚𝐮𝐭𝐨𝐦𝐨𝐛𝐢𝐥𝐞 𝐠𝐢𝐚𝐧𝐭
• Enhanced the health and performance of the ServiceNow instance, resulting in improved overall system functionality.
• Implemented unidirectional integration between SAP S/4HANA and the ServiceNow instance, facilitating seamless data exchange.
• Optimized code to reduce portal response times by up to 80%, significantly improving user experience.
• Contributed to the development of the SWIFT portal, enhancing service delivery and user engagement.
• Managed user profile data within the ServiceNow instance, ensuring data accuracy and integrity.

Post Graduation Diploma In Advanced Computing, Computer Science, A

Bachelor Of Engineering - Be, Computer Science, A