Kumar S. Email & Phone Number

Tallinn, Harjumaa, Estonia

CEO

Client Service Delivery for critical Banking sector. Cloud Project Implementation in AWS & Azure Enterprise Application upgrade & implementationProject portfolio management

Plan the upgrade versions and associated software components of the existing solution from out of support versions to the latest available versions.Assess Needs - Research the new release and perform a cost analysis to determine if the project will generate ROI. Bring executives, IT personnel and managers into the decision-making process early on to get different perspectives on this undertaking’s potential risks and benefits. Analyze Current Processes - Evaluate current business… Show more Plan the upgrade versions and associated software components of the existing solution from out of support versions to the latest available versions.Assess Needs - Research the new release and perform a cost analysis to determine if the project will generate ROI. Bring executives, IT personnel and managers into the decision-making process early on to get different perspectives on this undertaking’s potential risks and benefits. Analyze Current Processes - Evaluate current business processes and identify areas in need of improvement. Upgrade Application - Plan the project, acquire resources and provide IT leadership for execution Show less

Completed CLOUD Landing Zone project for Banking sector. AWS & Azure Landing zone Design, Development and Steady state management was delivered.

Bengaluru Area, India

Preparing weekly and monthly project reports to stakeholders in Japanese languageSetting up project meetings with multiple vendors and facilitate project objective, and scope discussions.Leading on requirement gathering sessions with different stakeholders, and producing project management plans.Defining project objectives, scope, roles & responsibilities.Defining resource requirements and managing resource availability & allocation.Managing diverse teams, including internal… Show more Preparing weekly and monthly project reports to stakeholders in Japanese languageSetting up project meetings with multiple vendors and facilitate project objective, and scope discussions.Leading on requirement gathering sessions with different stakeholders, and producing project management plans.Defining project objectives, scope, roles & responsibilities.Defining resource requirements and managing resource availability & allocation.Managing diverse teams, including internal and 3rd party teams.Outlining a budget based on requirements and tracking costs to deliver projects on budget.Preparing a detailed project plan to schedule key project milestones, workstreams & activities.Coordinate and manage system testing and user testing, documenting them in both English and Japanese in full professional business proficiencyManaging delivery of the project according to this plan Show less

Knowledge Transfer (KT) planning for all service lines for the account. Monitor & control the KT sub projects for each Service line.Gap closure for the transition project. Work with all the SPOCS to close the GAPS & mitigate the risks. Client interaction and sign off on Operational Readiness for each service tower was planned and collated for sign off. Prepared risk assessment reports and suggested resolutions.Oversaw project outsourcing as necessary. Assigned transition staff… Show more Knowledge Transfer (KT) planning for all service lines for the account. Monitor & control the KT sub projects for each Service line.Gap closure for the transition project. Work with all the SPOCS to close the GAPS & mitigate the risks. Client interaction and sign off on Operational Readiness for each service tower was planned and collated for sign off. Prepared risk assessment reports and suggested resolutions.Oversaw project outsourcing as necessary. Assigned transition staff to each project.Resolved issues with other project managers. Developed project budgets and assisted with the preparation of budget forecasts.Procurement – Onenet & Service phone procurement was planned and closed for Pune.Resource planning and onboarding as per banking rules was conducted and applied. The Background Verification for each resource was completed and ID access was provided via approval mechanism. Show less

Completed a total of #18 projects for ABG. Manage Hosting (Server commission, decommission, migration, consolidation, application integration, DR recovery and planning and deployment projects) Leads the project team in determining client requirements and translating requirements into operational plans.New Server build and deployment was also the major scope that were addressed in the projects for ABG. Financial reports - Managed costs, schedules and quality by overseeing project… Show more Completed a total of #18 projects for ABG. Manage Hosting (Server commission, decommission, migration, consolidation, application integration, DR recovery and planning and deployment projects) Leads the project team in determining client requirements and translating requirements into operational plans.New Server build and deployment was also the major scope that were addressed in the projects for ABG. Financial reports - Managed costs, schedules and quality by overseeing project deliverables. Ensured schedule and budget are met.Performed ongoing review of project status; identifies possible project risks. Recommends and implements risk mitigation solutions as approved and as appropriate.Manages client, company and project team expectations for agreed upon project performance by obtaining and providing project metrics. Recommended changes or alternate paths based upon performance and metrics.Created governance level reporting for Customer Governance team (high-level milestones) Show less

Knowledge Transfer (KT) planning for all service lines for the account. Monitor & control the KT sub projects for each Service line.Gap closure for the transition project. Work with all the SPOCS to close the GAPS & mitigate the risks. Client interaction and sign off on Operational Readiness for each service tower was planned and collated for sign off. Prepared risk assessment reports and suggested resolutions.Oversaw project outsourcing as necessary. Assigned transition staff to… Show more Knowledge Transfer (KT) planning for all service lines for the account. Monitor & control the KT sub projects for each Service line.Gap closure for the transition project. Work with all the SPOCS to close the GAPS & mitigate the risks. Client interaction and sign off on Operational Readiness for each service tower was planned and collated for sign off. Prepared risk assessment reports and suggested resolutions.Oversaw project outsourcing as necessary. Assigned transition staff to each project.Resolved issues with other project managers. Developed project budgets and assisted with the preparation of budget forecasts.Procurement – Onenet & Service phone procurement was planned and closed for Pune.Resource planning and onboarding as per banking rules was conducted and applied. The Background Verification for each resource was completed and ID access was provided via approval mechanism. Show less

Customer security document comprising of Human resource, asset mgmt., Information Security Policy (Clause 5), Organization of Information Security (Clause 6), Human Resource Security (Clause 7), Asset Management (Clause 8), Access Control (Clause 9), Cryptography (Clause 10) , Physical and environmental security (Clause 11), Operations Security (Clause 12) , Communications Security (Clause 13) , System acquisition, development and maintenance (Clause 14) , Supplier Relationships (Clause 15)… Show more Customer security document comprising of Human resource, asset mgmt., Information Security Policy (Clause 5), Organization of Information Security (Clause 6), Human Resource Security (Clause 7), Asset Management (Clause 8), Access Control (Clause 9), Cryptography (Clause 10) , Physical and environmental security (Clause 11), Operations Security (Clause 12) , Communications Security (Clause 13) , System acquisition, development and maintenance (Clause 14) , Supplier Relationships (Clause 15) , Management of information security incidents and improvements (Clause 16), Information security aspects of business continuity management (Clause 17) Compliance (Clause 18) & Additional Compliance Tasks is being implemented. These are also being verified for different technical specifications i.e. Windows, Oracle etc. The result is +ve with few expectations that are being rectified as of today. Managed and directed all activities leading to the delivery, quality assurance, Integration and acceptance of all agreed deliverables. Developed project communication management plan for PMO, Steering committee, senior or executive management.Planning for risks which includes developing strategies for dealing with potential risks as well as covering them.In execution phase, played the role of Service Delivery Manager, acting as single Point of contact for escalations, RFCs, performance management of all services and continuous improvement plans. Show less

PEM: Proactive Endpoint Management (PEM Service) is a service with self-healing capability that proactively monitors endpoints (devices) and remediates issues before they impact the end user. In this POC we achieved. Setup POC lab environment. Deployed Out of the Box Health Check (canned solutions) in Lab. Create Custom workflows (Account specific) in Lab & Implement PEM to production environment. These results were achieved after completing the POC.Work Delegation was applied in both ACE &… Show more PEM: Proactive Endpoint Management (PEM Service) is a service with self-healing capability that proactively monitors endpoints (devices) and remediates issues before they impact the end user. In this POC we achieved. Setup POC lab environment. Deployed Out of the Box Health Check (canned solutions) in Lab. Create Custom workflows (Account specific) in Lab & Implement PEM to production environment. These results were achieved after completing the POC.Work Delegation was applied in both ACE & OLAM projects. Vendor Management: Vendor team were involved at the right time & right amount to make the project succeed..Progress Tracker: OLAM team composed of multiple teams from multiple departments. Progress was tracked from each one of them via responsibility sharing efforts.Client engagement & Interest: ACE was involved in completing few analysis and this work was completed without any challenges. IBM Mgmt team was kept updated and involved. SysTrack POC resulted in ACE User Persona segmentation study. Four categories were identified: DESKTOP (675 Observed), Non desktop (135 observed), Shared(73 observed) & Industrial(Zero, no client base shared). This led to the IT team understanding the split of machines across ACE.Recommendations with ACE were shared on two fronts. Tactical & Strategic. These recommendations were a leap for ACE in managing & planning their IT Infra.Tactical - Investigate source(s) of intermittent high gateway latencies and network retransmit rate. Review application faults with affected end users. Consider application rationalization to reduce the portfolio size. Consider profile management governance/education.Strategic - Deploy SysTrack to all production users systems for a broader and on-going end user experience view. Select a LOB (Line Of Business) or worker role for a Persona Discovery assessment. Show less

Attend all the East workstream KT sessions to assist to resolve PM related issues.Provide the weekly status report every Monday for client reporting.Drive the storage KT tracks to meet deliverables/milestones as per the baselined project planFlag up any issues/risksMonitor and update the workstream WBSCoordinate with Global team and IBM Japan team to create the KT deliverable and Exit templates.Produce the workstream transition deliverables, based on input provided by… Show more Attend all the East workstream KT sessions to assist to resolve PM related issues.Provide the weekly status report every Monday for client reporting.Drive the storage KT tracks to meet deliverables/milestones as per the baselined project planFlag up any issues/risksMonitor and update the workstream WBSCoordinate with Global team and IBM Japan team to create the KT deliverable and Exit templates.Produce the workstream transition deliverables, based on input provided by the China / India team using the agreed upon template (i.e. KT2 Gap Analysis Report, KT2 Exit Doc, KT3 Session Schedule, etc.).Provide IBM internal status update to Workstream Global Lead Show less

Bengaluru, Karnataka, India

• Currently Program manager for IT application deployments, program administration, operational analysis, development of web-based applications and setting up of Cloud platforms for internal and external customers globally• Responsible for oversight of project management team, program budget, schedules, risks and external consultants • Single Point of Contact for some customer programs managed, shared the responsibility for program growth in liaison with the Service Delivery Management… Show more • Currently Program manager for IT application deployments, program administration, operational analysis, development of web-based applications and setting up of Cloud platforms for internal and external customers globally• Responsible for oversight of project management team, program budget, schedules, risks and external consultants • Single Point of Contact for some customer programs managed, shared the responsibility for program growth in liaison with the Service Delivery Management team• Responsible for remediating a mismanaged project RFC or breaches in SLAs, with increased attention to details using reporting, supported defect identification and implemented solutions to meet the target cost and quality objectives• Total value of programs managed ranged between $10 million and $50 million for the life of contract• Resource management of engineering, manpower, production, facilities are available for the program.• Managed program and project teams of up to 30 members, Performs team assessment and evaluations.• Reports the progress as well as the problems to management stakeholders. Show less

Bangaon Area, India

Strategic consulting, customer management and user experience design for enterprise softwares.

Bangaon Area, India

Conducted business understanding and elicitation workshop with AMGEN to understand product catalog, Chat integration's, ticketing system available in the back end. Designed the portal with Axure, planned portal implementation, executed implementation, UAT testing and Go-live. Portal Analytic tool selection, KPI definition, Media planning, Portal Strategy and execution.

New Delhi Area, India

• Client location visits to DELPHI Technical center, corporate house, processing plants for business service planning. • Participated in Service Planning activities & Requirements gathering. • Understand and document the current state of Critical applications, business processes & plan Unisys Service Delivery support. • Developed and governed Transition KM Project Management Plan including Communication, Governance, Change Control and Deliverable Management.• Planning… Show more • Client location visits to DELPHI Technical center, corporate house, processing plants for business service planning. • Participated in Service Planning activities & Requirements gathering. • Understand and document the current state of Critical applications, business processes & plan Unisys Service Delivery support. • Developed and governed Transition KM Project Management Plan including Communication, Governance, Change Control and Deliverable Management.• Planning requirements gathering & scope meetings client workshops.• SOWs review, solution proposal, implementation, hand over and Go – Live. Show less

Bangalore

• Managed successful service transition & transformation engagements across multiple service functions with service delivery centers in US, Australia, UK, Europe (onsite & remote)• Facilitating and making trade-off decisions between quality, costs, resources, scope and time.• Managed project plans, budgets, resources, schedules, risks, stakeholders for SOWs solution implementation to ensure the SLAs & contractual obligations are met with customer satisfaction.• Managed successful… Show more • Managed successful service transition & transformation engagements across multiple service functions with service delivery centers in US, Australia, UK, Europe (onsite & remote)• Facilitating and making trade-off decisions between quality, costs, resources, scope and time.• Managed project plans, budgets, resources, schedules, risks, stakeholders for SOWs solution implementation to ensure the SLAs & contractual obligations are met with customer satisfaction.• Managed successful onboarding of new accounts, multiple Self Service transitions to offshore/best shore locations.• Managed and directed all activities leading to the delivery, quality assurance, Integration and acceptance of all agreed deliverables. • Developed project communication management plan for PMO, Steering committee, senior or executive management. Show less

Bangaon Area, India

• Project proposal for redesign of existing Cadence InstallScape installer.• Managed the core Design Team responsible for InstallScape including technical team coordination’s. • Resource planning and procurement activities.• Stakeholder interviews to elicitate the business requirements.• Providing feedback on proposed design to improve business flows.

1755 Broadway, New York, Ny 10019, United States

erformed comprehensive audits to identify, eliminate, and control design elements of Vevo.com.• Demonstrated high level of integrity while evaluating the platform and related services.• Created high-impact presentations for diverse audiences, including senior managers, employees, and team members.• Strategy meeting with Tracking team progress and work allocation using JIRA bug tracking, issue tracking and project management software. • Project proposal presentation & Stake… Show more erformed comprehensive audits to identify, eliminate, and control design elements of Vevo.com.• Demonstrated high level of integrity while evaluating the platform and related services.• Created high-impact presentations for diverse audiences, including senior managers, employees, and team members.• Strategy meeting with Tracking team progress and work allocation using JIRA bug tracking, issue tracking and project management software. • Project proposal presentation & Stake holder interviews to bridge the gap between business vision and solution’s provided.• Competitive business analysis and benchmarking of different video portals • Social Media Marketing strategy design & Cost benefit analysis. Show less

London, United Kingdom

• Stakeholder meetings to understand current version of Entropy software.• Planning with BSI Senior Management (VP – product, Product Manager, Sales, IT, Regional directors) on solutions strategy. • Client presentation and leadership towards the timely execution of project tasks.• Conduct workshop for Entropy software users & Competitive benchmarking.• Requirement gathering and scope management of the software.• Responsible for client presentation and timely sign off on… Show more • Stakeholder meetings to understand current version of Entropy software.• Planning with BSI Senior Management (VP – product, Product Manager, Sales, IT, Regional directors) on solutions strategy. • Client presentation and leadership towards the timely execution of project tasks.• Conduct workshop for Entropy software users & Competitive benchmarking.• Requirement gathering and scope management of the software.• Responsible for client presentation and timely sign off on requirement documents prepared by team. Show less

Hyderabad Area, India

• Cost benefit analysis presentation and regular client meetings • Providing daily updates on project progress in afternoon standup calls• Consulting services on inclusion/exclusion of different application features

Hyderabad Area, India

• Define Scenario’s/requirements to address the business needs.• Interface with Product Managers in the U.S.• Analyzed and participated in reviews of software requirements to determine feasibility of design within time and cost constraints. Developed estimates based on analysis of requirements.• Create a high quality stream of analysis output in the form of document reports and briefs.• Performing requirements and business process study• Stay up-to-date about the product… Show more • Define Scenario’s/requirements to address the business needs.• Interface with Product Managers in the U.S.• Analyzed and participated in reviews of software requirements to determine feasibility of design within time and cost constraints. Developed estimates based on analysis of requirements.• Create a high quality stream of analysis output in the form of document reports and briefs.• Performing requirements and business process study• Stay up-to-date about the product feature – Have a good understanding of the industry and the competition including future directions• Performing competitive analysis of the products to bring competitor information into process • Collecting, organizing, completing, and sometimes producing all the documents necessary to run efficiently the “Gap analysis & parameterization” phase• Help creating a product roadmap – Understand market needs, get feedback, prioritize and work with Product management• Prepare documents/presentations for internal communications on features• Analyzing impacts of new projects/services on the existing system• Identify and capture requirements that emerge during prototyping• Studying web analytic report for different products in Microsoft Excel by using HBX web analytic tool. Show less

Hyderabad Area, India

• Studying previous competitive Reports and figuring out the best suggestions to be incorporated in the next release of website design.• Present findings to key stakeholders and managers, conveying the ROI of improving online experiences using presentations.• Conducting data analysis, research, documenting methodologies and best practices.• Documenting requirements with the help of senior business analysts.• Coordinating stake holders meetings to get their feedback on the… Show more • Studying previous competitive Reports and figuring out the best suggestions to be incorporated in the next release of website design.• Present findings to key stakeholders and managers, conveying the ROI of improving online experiences using presentations.• Conducting data analysis, research, documenting methodologies and best practices.• Documenting requirements with the help of senior business analysts.• Coordinating stake holders meetings to get their feedback on the developed web application. • Provided Assistance in user requirement sessions.• Testing use cases of the developed Apollo workstation application Show less

Executive Mba, International Business

Bachelor Of Engineering - Be, Civil Engineering, Honors

Bachelor Of Engineering (B.E) , Hons., Civil Engineering & Design, Hons

Senior Secondary

Activities and Societies: Drama, Speech, Science Exhibition, Inter State Sports Study