Santanu Mitra Email and Phone Number

As Regional Delivery Head at NIIT’s School Learning Group, I deliver high-impact learning solutions by focusing on:Product Pricing Strategy: Optimizing prices to drive swift material liquidation.Business Operations Management: Overseeing budgeting and financial performance to align with strategic objectives.Cost Optimization: Streamlining processes for more efficient and cost-effective learning delivery.Customer Experience: Leading initiatives to improve system… Show more As Regional Delivery Head at NIIT’s School Learning Group, I deliver high-impact learning solutions by focusing on:Product Pricing Strategy: Optimizing prices to drive swift material liquidation.Business Operations Management: Overseeing budgeting and financial performance to align with strategic objectives.Cost Optimization: Streamlining processes for more efficient and cost-effective learning delivery.Customer Experience: Leading initiatives to improve system usability and overall customer satisfaction.Since April 2024, I've also taken on the role of Product Manager, where I focus on:Project Management: Leading projects end-to-end, from planning to execution, ensuring alignment with business goals and timely delivery.System Issue Tracking: Monitoring and resolving product-related system issues with enhanced efficiency using the JIRA project management tool.Product Functionality Oversight: Ensuring proper functionality of product features through high-level User Acceptance Testing (UAT).Cross-Team Collaboration: Bridging communication between business and technology teams for efficient execution.Product Modifications: Delivering timely updates in response to business needs.Vendor Management: Managing vendors for associated service enablement and overseeing business communications.In my dual role, I combine strategic insights with hands-on product and project management to enhance both learning solutions and operational efficiency. Show less

As a Regional Delivery Head [School Learning Group], Santanu was responsible for • Strategizing Learning Delivery, and Uplifting Services that resulted in the retention of customers.• Analyzing Data and Feedback to prioritize training initiatives and approve training schedules.• Facilitating Engaging learning experiences for team members that promote team building.• Validate Evaluation Methods and Tools to Assess the effectiveness of training programs.• Maintaining… Show more As a Regional Delivery Head [School Learning Group], Santanu was responsible for • Strategizing Learning Delivery, and Uplifting Services that resulted in the retention of customers.• Analyzing Data and Feedback to prioritize training initiatives and approve training schedules.• Facilitating Engaging learning experiences for team members that promote team building.• Validate Evaluation Methods and Tools to Assess the effectiveness of training programs.• Maintaining Training Documentation that ensures compliance with applicable policies. Show less

Being the Group Leader [East], was responsible for- • Effective Business Communication with customers to meet and exceed their expectations.• Strategizing on Training & Development of Training Content leads to effective service delivery. • Liaising with Managers to determine training needs and schedule training sessions.• Seeking approval on the final design of the learning programs and training materials.• Enhancement of cooperative learning among team members in a… Show more Being the Group Leader [East], was responsible for- • Effective Business Communication with customers to meet and exceed their expectations.• Strategizing on Training & Development of Training Content leads to effective service delivery. • Liaising with Managers to determine training needs and schedule training sessions.• Seeking approval on the final design of the learning programs and training materials.• Enhancement of cooperative learning among team members in a remote work environment.• Timely closure of TAT against incidents faced by the customer helps to meet expectations.• Providing constructive feedback and coaching to teams to enhance their L&D performance. Show less

As a Senior Academic Mentor, was responsible for- • Creating Interactive Training Materials through MS Presentations, Videos, and Audio tools.• Utilizing various Instructional Techniques to focus on personalised learning needs.• Delivering Training Sessions, ensuring effective knowledge transfer and skill development.• Utilizing Technology and Multimedia tools to enhance training delivery and engagement.• Executing various Customer Engagement Activities that help to add… Show more As a Senior Academic Mentor, was responsible for- • Creating Interactive Training Materials through MS Presentations, Videos, and Audio tools.• Utilizing various Instructional Techniques to focus on personalised learning needs.• Delivering Training Sessions, ensuring effective knowledge transfer and skill development.• Utilizing Technology and Multimedia tools to enhance training delivery and engagement.• Executing various Customer Engagement Activities that help to add value to the services. Show less

As an Academic Mentor, was responsible for - • Providing Academic Support for the smooth processing of ICT-based e-Learning Applications.• Enhancing Service Quality against the benchmark helped to gain customer satisfaction.

• Successfully coordinated the Global School Partnership project & awarded the prestigious International School Award by the British Council, New Delhi in November 2010

As a faculty, taught Science, and technology to Secondary grades, and was also responsible for• Presented lessons comprehensively and used visual/audio means to facilitate learning. • Provided individualized instruction to each student by promoting interactive learning.• Assessed students’ performance in examinations, provided feedback, and ensured timely follow-up.• Maintained a database on students’ behaviour.• Created hundreds of PPT Slides for teaching.

• Conducted Career Counselling Sessions for Student Well-being, Guiding and Educating parents on their responsibilities toward children

As a Faculty, taught Science to Middle & Secondary grades, and was also responsible for-• Collaborated with other teachers, parents and stakeholders; Observed students’ behavior, and maintain records; • Enriched professional skills and knowledge through multimedia, seminars, and workshops• Executed educational outdoor activities & events• Created and distributed educational content like notes, summaries, assignments etc.