Santos Rivera Email & Phone Number

St Petersburg, Florida, United States

Run day to day operations, all marketing and web development

St Petersburg, Florida, United States

I run the day to day operations for a Medical Marijuana Doctors Office

Tampa, Florida, United States

Master Certified Warranty Administrator

Athome

Licensed Healthcare Sales Agent

Goldsboro, North Carolina Area

• Manage all promotions and events.• Ensure technicians follow both General Motors and general service guidelines.• Maintain daily and monthly sales and forecasting reports• Dispatch work to technicians• Handle any customer questions, or disputes, quickly and professionally• Responsible for maintaining high gross profit• Market for new fleet business, via phone, internet, fax, and in person• Maintain current fleet accounts and customer base• Review and submit all warranty claims• Increased gross by 20% every month YOY• Decreased and managed all service expenses• Maintain current insurance companies and gain new insurance companies • Gained wholesale accounts for Parts Department• Warranty Administration• Gained Insurance Companies for Body Shop• Yield a high CSI score• Maintain and hold a strong net for Service, Parts, and Body Shop Departments

Manage all promotions and events.Ensure technicians follow both Ford/Lincoln and general service guidelines.Maintain daily and monthly sales and forecasting reportsDispatch work to techniciansHandle any customer questions, or disputes, quickly and professionallyResponsible for maintaining high gross profitMarket for new fleet business, via phone, internet, fax, and in personMaintain current fleet accounts and customer baseReview and submit all warranty claimsIncreased gross by at least 15% every month YOY since taking overDecreased and managed all service expenses

Inform customer of any maintenance due now, or for future needsListen to customer needs upon arrival to dealershipWrite up customer quickly, promptly, and professionallyDispatch work to techniciansHandle any customer questions, or disputes, quickly and professionallyResponsible for maintaining high gross profitMarket for new fleet business, via phone, internet, fax, and in personMaintain current fleet accounts and customer base

Take service department from level 3 in the warranty process to level 1 status with FordDouble service department’s gross profitsCustomer ServiceInform customer of any maintenance due now, or for future needsListen to customer needs upon arrival to dealershipWrite up customer quickly, promptly, and professionallyManage up to at least fifteen technicians at one timeDispatch work to techniciansHandle any customer questions, or disputes, quickly and professionallyResponsible for maintaining high gross profitMarket for new fleet business, via phone, internet, fax, and in personMaintain current fleet accounts and customer base

Inform customer of any maintenance due now, or for future needsListen to customer needs upon arrival to dealershipWrite up customer quickly, promptly, and professionallyProvide input to Service Manager on different ways to build and maintain business

Inform customer of any maintenance due now, or for future needsListen to customer needs upon arrival to dealershipWrite up customer quickly, promptly, and professionally