Santosh Kumar Email & Phone Number

Gurgaon

Gurugram, Haryana, India

Handling Customer Escalations, Billing Related Queries, Handover, Collection

Noida, Uttar Pradesh, India

• Handling end to end transfer process of Company Units
• Coordinating with multiple builders for documentation & transfer executions related formalities
• Preparing ATS, TA, SPA, RD, IB, Affidavits & other Legal documents.

Faridabad, Haryana, India

• Resolving Senior Management Escalations.
• Addressing Customers queries & complaints through Calls, Emails & Walk-Ins.
• Sharing Customers feedback with Project Heads for Improvement in their respective Projects.
• Working on Customers billing & Service related complaints.
• Coordinating with Cross Functional Team i.e Mutation, Finance, Facilities, Project Team to resolve customers’ queries.

Delhi

• . Ensuring adherence to service level agreements of quality, productivity, accuracy, and all other defined metrics managing workflow and resource capacity.
• Handled HNI & VIP Customers.
• Sharing Tracker with State On-boarding head & State Acquisition head.
• End to End Order to activation within the defined timelines.
• Ensure timely training of Distributors Employees of new projects i.e Jio Fiber, Jio Phone, Mobility.

• Driving day to day optimization and digital revenue responsibilities across categories.
• Managing team of 15 people & training them time to time.
• Ensuring 100% customer satisfaction by delivering their complete order with in TAT.

Faridabad, Haryana, India

• Analyzing gap, evaluated factors that impacts to activation TAT.
• Provided valuable inputs during the planning, design and development of launch activities of DHQ concept in Delhi NCR Circle.
• Functioning as HSW SPOC for Delhi NCR circle and Auditing the process related non - compliance that was most critical part of our process.
• Successfully accomplished the DHQ & Pilot testing project for Faridabad zone with cross functional coordination with Infra Team & Process Heads.
• Improved the Activation TAT from 4 Hrs. to 3 Hrs.
• Improved the scanning TAT from 72 Hrs. to Same day.

Faridabad, Haryana, India

• Ensuring timely pickup of CAFs & documents from Distributor Points.
• Ensuring runners picked 100% complaints CAFs only.
• Meeting distributor team & Educating them criticality of Documents.
• Doing QC of data entry on daily basis.

Faridabad, Haryana, India

• Auditing CAF for activation
• Ensuring 0% non-Compliance
• Ensuring customer satisfaction by reducing rejection %
• Curbing non-compliance activities at Distributor Points
• Activating nos with in TAT

Master Of Business Administration (M.B.A.), Finance, General

Bachelor Of Commerce (B.Com.), Business/Commerce, General