Santosh Kumar Email & Phone Number
Who is Santosh Kumar? Overview
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Santosh Kumar is listed as Manager CRM at AIPL | Ex BPTP | Ex Reliance Jio | CRM Manager | Complaint Management at AIPL, a company with 219 employees, based in Faridabad, Haryana, India. AeroLeads shows a matched LinkedIn profile for Santosh Kumar.
Santosh Kumar previously worked as Manager CRM at Aipl and Deputy Manager at Aipl. Santosh Kumar holds Master Of Business Administration (M.B.A.), Finance, General from Maharshi Dayanand University.
Email format at AIPL
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About Santosh Kumar
Experienced customer service manager with a demonstrated history of working in the Real Estate & telecommunications. Skilled in CRM, Handover, Transfer, Customer Escalation, Collection, Branch Operation, Customer Support, Customer Service, DOT Compliance, and Customer Satisfaction. Strong business development professional with a Master of Business Administration (M.B.A.) focused in Finance, General from Maharshi Dayanand University.
Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, and 14 others.
Santosh Kumar's current company
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Santosh Kumar work experience
A career timeline built from the work history available for this profile.
Assistant Manager
- Handling end to end transfer process of Company Units
- Coordinating with multiple builders for documentation & transfer executions related formalities
- Preparing ATS, TA, SPA, RD, IB, Affidavits & other Legal documents.
Customer Service Team Lead
- Resolving Senior Management Escalations.
- Addressing Customers queries & complaints through Calls, Emails & Walk-Ins.
- Sharing Customers feedback with Project Heads for Improvement in their respective Projects.
- Working on Customers billing & Service related complaints.
- Coordinating with Cross Functional Team i.e Mutation, Finance, Facilities, Project Team to resolve customers’ queries.
Senior Executive
- . Ensuring adherence to service level agreements of quality, productivity, accuracy, and all other defined metrics managing workflow and resource capacity.
- Handled HNI & VIP Customers.
- Sharing Tracker with State On-boarding head & State Acquisition head.
- End to End Order to activation within the defined timelines.
- Ensure timely training of Distributors Employees of new projects i.e Jio Fiber, Jio Phone, Mobility.
Store Manager
- Driving day to day optimization and digital revenue responsibilities across categories.
- Managing team of 15 people & training them time to time.
- Ensuring 100% customer satisfaction by delivering their complete order with in TAT.
Operations Team Lead
- Analyzing gap, evaluated factors that impacts to activation TAT.
- Provided valuable inputs during the planning, design and development of launch activities of DHQ concept in Delhi NCR Circle.
- Functioning as HSW SPOC for Delhi NCR circle and Auditing the process related non - compliance that was most critical part of our process.
- Successfully accomplished the DHQ & Pilot testing project for Faridabad zone with cross functional coordination with Infra Team & Process Heads.
- Improved the Activation TAT from 4 Hrs. to 3 Hrs.
- Improved the scanning TAT from 72 Hrs. to Same day.
Zonal Coordinator
- Ensuring timely pickup of CAFs & documents from Distributor Points.
- Ensuring runners picked 100% complaints CAFs only.
- Meeting distributor team & Educating them criticality of Documents.
- Doing QC of data entry on daily basis.
Auditor
- Auditing CAF for activation
- Ensuring 0% non-Compliance
- Ensuring customer satisfaction by reducing rejection %
- Curbing non-compliance activities at Distributor Points
- Activating nos with in TAT
Colleagues at AIPL
Other employees you can reach at advanceindia.co.in. View company contacts for 219 employees →
Vijay Kr Raawatt
Colleague at AiplDelhi, India, India
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DB
Dalbir Bedi
Colleague at AiplLudhiana, Punjab, India, India
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DC
Deepak Chandra
Colleague at AiplGurugram, Haryana, India, India
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RA
Rahul Arora
Colleague at AiplGurugram, Haryana, India, India
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ST
Shripad Takalkar
Colleague at AiplIndia, India
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AK
Adarsh Kumar
Colleague at AiplNew Delhi, Delhi, India, India
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PK
Pankaj Kumar Sharma
Colleague at AiplNew Delhi, Delhi, India, India
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AT
Akash Tyagi
Colleague at AiplSaharanpur, Uttar Pradesh, India, India
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MG
Manisha Garg
Colleague at AiplLudhiana, Punjab, India, India
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SK
Shahnwaaz Khan
Colleague at AiplGurgaon, Haryana, India, India
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Santosh Kumar education
Master Of Business Administration (M.B.A.), Finance, General
Bachelor Of Commerce (B.Com.), Business/Commerce, General
Frequently asked questions about Santosh Kumar
Quick answers generated from the profile data available on this page.
What company does Santosh Kumar work for?
Santosh Kumar works for AIPL.
What is Santosh Kumar's role at AIPL?
Santosh Kumar is listed as Manager CRM at AIPL | Ex BPTP | Ex Reliance Jio | CRM Manager | Complaint Management at AIPL.
Where is Santosh Kumar based?
Santosh Kumar is based in Faridabad, Haryana, India while working with AIPL.
What companies has Santosh Kumar worked for?
Santosh Kumar has worked for Aipl, Investors Clinic Infratech Private Limited, Bptp Limited, Jio, and Peppertap.
Who are Santosh Kumar's colleagues at AIPL?
Santosh Kumar's colleagues at AIPL include Vijay Kr Raawatt, Dalbir Bedi, Deepak Chandra, Rahul Arora, and Shripad Takalkar.
How can I contact Santosh Kumar?
You can use AeroLeads to view verified contact signals for Santosh Kumar at AIPL, including work email, phone, and LinkedIn data when available.
What schools did Santosh Kumar attend?
Santosh Kumar holds Master Of Business Administration (M.B.A.), Finance, General from Maharshi Dayanand University.
What skills is Santosh Kumar known for?
Santosh Kumar is listed with skills including Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Powerpoint, English, Research, and Windows.
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