Santosh Kumar Email & Phone Number

Pune, Maharashtra, India

• Contribute to organizational strategy and plans, support workforce fulfilment, planning and optimization• Working with market leaders on future-facing workforce planning exercises, aligning information related to progression, rotations, and retention•Collaborating with Talent Acquisition and HR to identify talent and skill gaps & prioritize open positions globally•Facilitate seamless internal rotations, keeping all stakeholders appropriately updated and managing risk•Operationalize a mechanism to quickly mobilize the required resources/assets to address the new growth in the shortest possible time.•Implementation of various dashboards for leadership on DHA, VoC, CES, PMs analytics, Action item UI, Risk assessment•Managing Global Delivery health assessment and providing regular updates to leadership team and other stakeholders on the progress and performance of projects within the portfolio•Govern delivery for customer experience, quality, productivity, performance, strengthen systems, & processes•Working with Delivery Managers globally to operationalize delivery excellence to streamline processes for on-going projects and define quantitative measures to review the progress and adoption•Responsible for making sure the program is completed as per the defined milestones by presenting the outputs along with the business insights to the Leadership team•Review accounts regularly to ensure that all performance parameters are being delivered as per SOW, committed timelines and quality.•Identify and mitigates critical issues/escalations/risks proactively and ensure to have a formal closure•Established a governance mechanism to keep a check on the critical compliances (Security, Financials, DE etc.)•Supporting new Customer On-boardings with the expedited staffing and team on-boardings•Support change management efforts related to project management practices, methodologies, and tools

Pune, Maharashtra, India

1. Spearheaded the development of a Forecasting Tool —a comprehensive UI/UX portal for resource demand and supply management, facilitating leadership decision-making and enhancing operational efficiency. 2. Led the team consolidating critical data streams (bench, utilization, headcount, ARVE, demand, recruitment, new joiners, and exits) into a unified platform for strategic resource insights. 3. Implemented Resource fulfilment planning in collaboration with Business Unit Heads, Program Managers, and Delivery Managers, optimizing resource allocation and ensuring alignment with project demands. 4. Managed end-to-end resource management processes including capacity planning, resource allocation, and utilization tracking, to maximize operational efficiency and meet business goals. 5. Initiated and directed global strategic initiatives such as the Forecasting Model and Internal Mobility program, driving organizational agility and workforce optimization. 6. Accountable for resource data analysis—collecting, interpreting, and identifying trends to inform leadership and influence decision-making through data visualization.

Pune, Maharashtra, India

 Led a 34-member team in the successful execution of the Margin Assurance Project, exceeding revenue recovery targets by 135% and delivering $11.7M in 2018-19, $14.1M in 2019-20, and $10.3M in 2020-21 to high-profile clients.  Spearheaded the integration of 62 applications and 28 database systems into the existing Margin Assurance framework, utilizing Informatica Power Centre, Oracle, SQL Server, and MS Excel, enhancing capabilities for identifying revenue leakages.  Achieved a $3.7M fee as part of a gain-share contractual model over three years, driving project profitability and ensuring sustainable client relationships.  Managed the end-to-end project lifecycle, from requirements gathering to post-implementation support, consistently meeting or exceeding project milestones and stakeholder expectations.  Developed and executed a comprehensive risk mitigation strategy, leading to zero false positives and significantly reducing project risks.  Implemented Agile methodologies (Scrum) to manage the project, facilitating sprint planning, daily standups, and retrospectives, optimizing team productivity and efficiency.  Collaborated closely with cross-functional teams to align project execution with business objectives, significantly improving customer satisfaction through targeted enhancements and timely delivery.  Managed project budgets, ensuring cost control, adherence to financial guidelines, and timely resource allocation to keep the project on track.  Ensured rigorous quality assurance processes, maintaining project standards and best practices, which contributed to the overall success and high-quality outcomes.

United Kingdom

 Radio Access Network (RAN) Optimization Lead in the US and UK region, responsible for ensuring network performance aligns with service objectives and industry KPIs.  Collaborated with RF Design Engineers and RF Operations Technicians to meet performance objectives, ensuring cross-functional team alignment and effective communication.  Monitored daily and hourly RAN statistics to proactively identify underperforming cells contributing to KPI degradation, leveraging data-driven insights for decision-making.  Executed Root Cause Analysis (RCA) for worst-performing cells, identifying physical and parameter-level issues.  Conducted network performance monitoring to ensure site operations met design specifications, driving continuous improvement through iterative analysis and feedback.  Led corrective actions for coverage issues, optimizing antenna modifications and base-station parameters, improving site performance and service quality.  Developed and presented trend analysis reports, including weekly, monthly, and quarterly competitive analysis, assisting senior leadership in strategic planning and decision-making.  Created KPI dashboards using advanced analytical tools, setting benchmarks and leveraging set analysis expressions for performance tracking and forecasting.  Executed Ad-hoc data analytics to support operational experiments, enhancing network efficiency and contributing to performance improvements.  Ensured stakeholder engagement and transparency through regular reporting and updates.

Mumbai, Maharashtra, India

 Led KPI & statistics monitoring for live telecom networks, ensuring real-time visibility into network performance and identifying areas for optimization.  Conducted neighbor analysis and audits, proactively identifying issues such as pilot pollution and overshooting, and ensuring proper network planning.  Analyzed drive test logs to assess network coverage and performance, using insights to identify and mitigate network anomalies and overshooting.  Managed User Acceptance Testing (UAT) processes, ensuring thorough testing and validation of network upgrades before deployment.  Presented weekly network performance reports to customers, facilitating discussions on performance issues and collaboratively implementing improvement strategies.  Monitored daily statistics and RNC alarms, providing real-time insights for proactive network maintenance and issue resolution.  Proposed solutions at Cell and Network Levels, improving network KPIs through targeted optimizations, enhancing both coverage and capacity.

Postgraduate Degree, Data Science, A+

Activities and Societies: Postgraduate Diploma in Data Science

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering