Sara Chrustowski Email & Phone Number

Winfield, Il, Us

Naperville, Illinois, United States

Selected to provide governance and direct the Sales Operations organization toward strategic goals and operational excellence. Drive change and strategic growth by developing an executive S&OP plan that features a mix of sales strategy, business operations, and change management in a high-growth environment. ★ Drive implementation of multiple, complex project/program initiatives, working closely with cross-functional teams and resources to achieve multiple program and project milestones, within established timeframes.• Implement business strategies set forth by senior leadership to meet or exceed budgeted total sales and margin objectives, as well as reviews and implements company and department procedures. • Oversee facilities for 28 locations including by not limited to lease renewals, relocations, location openings/closures, technology, fleet, or racking while maintaining operation objective and excellence.• Provide leadership, training, and motivation to direct reports and project team members across multiple simultaneous initiatives, tracking KPI’s, serve as a mentor and SME for any issues they encounter.• Engage stakeholders and cross-functional subject matter experts to identify potential risks and coordinate the development of plans and controls for their mitigation throughout the project life cycle.• Provide weekly reporting at the executive level, regarding program status and performance, variances, risks, issues and mitigation plans, new business development plans.• Critique, document and implement project improvements, document lessons learned that can be applied to future projects.• Conduct root-cause analysis and champion continuous improvement efforts, partner with senior leadership and internal stakeholders to re-engineer processes and procedures, driving improved operational efficiencies and customer success metrics.• Implement enabling technologies, including CRM, to the sales teams.

Naperville, Illinois, United States

Partner with Sales Executives, District Sales Leaders, Operations, Procurement, and Marketing teams to consider cost and price perspectives of the profitability equation for national, strategic, and transaction-level accounts.★ Use analytics and skills to tell the story of what is driving performance, making data-driven decisions and recommendations on growing customer engagement and lifetime value.• Drive customer retention, tracking customer success KPIs, developing strategic business plans, working in close partnership with cross-functional teams, and partners.• Standardize and improve cost and price exception request process, setting expectations, defining metrics, and improving productivity, including development and expansion of the Profit Optimization Team to ensure oversight of the many-to-many cost and price relationships.• Provide leadership and oversight, including training, mentoring, coaching, and team development.

Naperville, Illinois, United States

Promoted to implement and execute the Project House process. ★ Developed a deep understanding of the client’s business objectives and partnered with client stakeholders to define project objectives, requirements, and key performance parameters, ultimately ensuring customer satisfaction.• Partnered with division purchasing and inventory management, developed on-hand inventory strategy for Project implementation needs by branch.• Created a collaborative environment among cross-functional teams. Leading complex, high visibility initiatives, achieving critical business objectives. • Ensured analysis and recommendations to the customer on project phases, milestones, and overall progress of the project implementation are complete.• Introduced new and additional products and services to enhance the client's business usage while meeting the client's business needs via the change control process.• Facilitated/attended turnover meetings with the pre-sales team involved in the sales cycle.• Worked with the pre-sales team to support project management and/or services estimates for new or existing accounts.• Managed and coordinated Commercial and Industrial quotation strategy for Switchgear, Lighting, and MCC within the Division.

Naperville, Illinois, United States

Resolved customer complaints, collaborated with regions/branches on process development to assure the customer's voice was considered in all activity of the central functions.★ Interfaced with key suppliers, developing and maintaining good relationships as well as providing support of process improvement initiatives.• Ordered fulfillment surveillance, supporting sales, inventory surveillance and warehouse management, order processing, material management, customer interface, build strong customer/supplier relationships.• Developed standards for sales excellence including key scorecards; agreed to guiding metrics, operational design, and processes.• Led Cost management for P&L, customer service, overall operational support for the sales force• Identified and implemented opportunities for efficiency and productivity opportunities with the team.• Full financial accountability, managed P&L that met or exceeded financial and customer targets.• Developed and grew a highly effective sales team through training, coaching, retention, and discipline.

Naperville, Illinois, United States

Responsible for introducing price analytics and initiatives, driving adoption, and improving financial results.★ Translated corporate manifesto into identified business processes and priorities, lead to margin rate growth, improved adoption of data analytics, and reduced discounting.• Provided full-lifecycle management of several complex and mission-critical projects, developing project roadmaps, project scoping, and team building.• Subject matter expert, formulating risk strategy, identifying, and mitigating risks, establishing risk protocols.• Facilitated key internal and vendor relationships to maximize special cost and rebate agreements with a specific focus on contract administration, local promotions, and obsolete inventory expenses.• Influenced commercial teams to consider financial, operational, and marketing perspectives as part of the price and profitability equation for national, strategic, and transaction-level decision-making.• Established structured processes, standard reports, and repeatable metrics to optimize value drivers; introduced a training curriculum to ensure visibility, accountability, and an impetus for culture change.

Naperville, Illinois, United States

Ensured sales reports and other intelligence was provided to the sales organization, developed new reporting tools and dashboard KPIs needed for measurement.★ Improved OPEX % to sales by managing cost and indirect spend, identify areas for improvement and cost savings as well as risks to meeting planned forecast in revenues or expenses.• Provided financial information and resources for the development of business plans and analysis of sales department trends and activities.• Provided measurement and insight into key business drivers of performance against expectations.

Naperville, Illinois, United States