Sara Dominguez Email and Phone Number

• Managed the largest team in this property, with more than 50% of the staff. I have implemented procedures and trained staff to surpass goals in a heavily unionized environment.• Managed scheduling and payroll to reduce cost for overtime while meeting expected high-quality standards for cleanliness and service at the resort.• In collaboration with the Front Office department, I helped to introduce a program for VIP treatment to improve the general scores for guest satisfaction on internal surveys and in Social Media (TripAdvisor, Google and Expedia Reviews, etc.)• Changed the company that provided laundry service, decreasing costs by approximately $1,000.00 every month while also increasing the quality of service by implementing a QA review process.• I was involved in the planning and execution of 2 projects to remodel the resort: first to remodel the rooms and later to redecorate the common areas. With my input we were able to complete these projects on time.• Responsible for the purchasing and departmental forecasting.• Seeking and negotiating with new vendors to maintain continuous supplies and stay on budget.

• In charge of managing all aspects (operation and organizational) for the Housekeeping Department of an iconic luxury hotel.• Lead the team to create and implement all the SOPs of the department for the reopening of this hotel, setting high standards for Luxury Hotels of the World (LHW).• Tasked to recruit and shape a new Housekeeping team for the preopening of the hotel.• Took care of purchasing, coordinate deliveries and payment off all inventory items related to housekeeping during pre and post opening of the hotel.• Implemented the use of systems such as HotSOS and REX to increase productivity and quality of service.• In charge of supervising and accepting end result for rooms during the renovation of the hotel.• Involved in contacting and negotiating with new vendors including Pest Control, Laundry, Dry Clean, Overnight Cleaning, Floral, and Uniforms to serve the hotel needs.

• Responsible for the administration of all aspects of the Housekeeping operations within large New York City hotel with a total of 289 rooms and 52 unionized Housekeeping Employees• Helped to teach and develop three Housekeeping Managers helping to improve the organization of the department and increasing the moral of the team.• Actively involved in all projects for renovation and redecoration of the hotel to adapt the rooms to the required standards.• Was appreciated as a valuable team player and awarded with several recognitions, such as Manager of the Quarter and a nomination to the Big Apple Awards.

• Responsible for supporting and coordinating all aspects of the Housekeeping operations within large New York City hotel with a total of 669 rooms in accordance with Yotel Standards.• Supervised and negotiated a large team with more than 100 unionized employees. While doing this I developed a positive rapport with Union Delegates & Business Agents that helped the hotel to keep a nice work environment and assisted the Human Resources with difficult negotiation and disciplinary processes.• Successfully designed and implemented Standard Operating Procedures guidelines to include: laundry control, scheduling process, opening procedures, management checklist and restructure of management daily assignments

• Oversaw all the aspects of the Style (Housekeeping) Department at an iconic hotel.• Worked with the team in charge of redecorating rooms.• In charge of all inventory and purchasing orders for the department. Because of my organization skills we were able to reduce the costs for the department and increase productivity.

• Recruiting and training all new hires for the department of Style (Housekeeping), shaping them to meet the requirements of a very specific brand.• Worked along the Engineering and Front Desk Department to implement Preventive Maintenance Programs that helped increase guest satisfaction scores in our internal surveys.• Developed corrective action plans in response to LRA (Mystery guest) audits to correct and improve areas of concern.• Took ownership of managing training, payroll, attendance and scheduling.

• Successfully implemented Starwood’s Housekeeping ABC Program to increase general cleanliness in the room and productivity per room attendant.• In charge of scheduling, training, payroll maintaining excellent results coordinating Human Resources requests and budget needs.

• Started as Room Attendant working for 2 of the most iconic hotels in New York City.