As a Retail Sales Manager at ARRO Coffee London, I lead a team of 10 staff members across their busiest location in Oxford Street. Overseeing the sales performance, staff training, customer service, and inventory management. I have a BA in Business Administration and Management from Harrow College, and over 6 years of experience in the retail sector, specializing in luxury chocolate and coffee products. I have successfully managed and opened several boutiques for Le Chocolat Alain Ducasse, one of the world's most renowned chocolatiers in France, expanding the UK Market. I have developed skills in retail management, skill development, profit and loss, and quality control, and I am passionate about delivering exceptional customer experiences and promoting ethical and sustainable sourcing.