Sara Otto Email and Phone Number

• Accelerate time to market and general innovation by establishing and continuously evolving an efficient product development lifecycle.• Lead and execute strategy and maintenance for product development in Aha!• Facilitate development teams' adoption of an optimized Jira framework to enable velocity.• Manage OKR reporting for three development teams.• Establish and monitor KPIs for key products, validating the product roadmap through data analysis.• Execute company-wide in-app customer messaging, supporting Product, UX, Marketing, & Customer Insights.• Support marketing, sales, & UX in educating users about new tools and features. • Enable cross-functional research and discovery efforts that inform product-led evolution.• Establish product launch processes to coordinate GTM efforts across teams.• Initiate release tracking to prep customer facing teams for potential questioning.• Build templates for PRDS, Product Briefs, & OKR Planning to guarantee necessary info has been collected.

I oversaw projects and processes related to transaction efficiency, liaising between product, data analysts, and field ops with the goal of optimizing deal coordinator workflows.• Initiate dialogue with the field to uncover opportunities for process optimization & user experience improvement, sharing agendas before and recaps following all discussions, as well as action items for stakeholders to drive progress.• Develop end-to-end project plans for new product features and process overhaul, outlining exit criteria for success, needs for stakeholder training/communication, timelines, and change management strategies.• Build a new data driven scoring system to measure deal quality with Google sheets, involving facilitation of working groups to determine components of high deal quality, implementing new audit forms, assigning scores to answers based on importance, and tracking scores across groups to ascertain pervasive gaps, utilizing pivot tables.• Lead analysis of an outdated meter to measure coordinator busyness, brainstorming cross-functionally with the field and analytics to ultimately improve overall accuracy of the meter by 36%.

• Collaborate cross-functionally to determine business requirements and strategic feasibility of reporting functionality regarding Microsoft Co-sell initiatives as a Program Manager for Microsoft.

• Conceive a usage-based consumables model and corresponding pricing strategy in order to minimize inefficiencies for the customer with the potential to increase bottom-line revenue by 10%• Liaise cross-functionally between sales, customer success, & marketing to discover and drive adoption of process improvements, including an overhaul of on-site robot solution demonstrations and end-to-end solution selling to enhance the customer experience pre-sales• Spearhead sales training & enablement through creation of supporting materials, internally and for partners, to showcase key solution features of most interest to various customer groups• Drive prospecting by determining criteria for solution fit as well as preparing responses to sales objections from potential customers• Devise an Excel calculator to ascertain usage targets and custom solution prescription for potential customers, as well as attainable ROI based on their individualized metrics• Analyze causes for customer churn and execute on actionable insights for remediation• Project manage an org-wide translation effort for the Canadian launch

• Lead development of multi-media education programs for 5,000+ users delineating how to navigate grocery stores in which they work while following an application flow• Design websites to house user learnings & resources• Engage in conversation with users to gauge satisfaction with the platform and measure success• Work cross functionally between operations, product, and customer success managers to identify opportunities for user experience optimization

• Create test cases based on user stories to expedite implementation of new product initiatives at a theme park• Lead QA and user acceptance testing to identify and recreate bugs• Lead the user interface design for a blockchain proof of concept• Determine user interface standards to meet end user requirements and present conclusions to offshore team• Facilitate communication for 15-20 engineering leads across a large-scale Agile transformation effort• Utilize Jira / Confluence and Agile methodology to ensure teams are on task, preparing weekly progress reports• Develop a user playbook for instruction on an SAP – BPC system

• Advise clients in digital and communications strategy, managing clients’ social media accounts, curating engaging content and writing copy

• Write stories in AP style and cut video for Fox5dc.com, the FOX 5 DC Twitter and Facebook pages utilizing SEO, reaching 10 million users on average per week

As an HBO Now Campus Agent, I worked to promote the HBO Now app around the University of Michigan's campus, primarily using social media marketing.

Janie Petkus is an interior design. As an assistant at her office I helped to organize various design materials, and I helped her or the two designers that work with her with anything else they might have needed.