Sara Sameh Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Egypt

Egypt

Act as central point for any change that affects any of the commercial products. The main role is to change the concept to an end-to-end product; starting by defining the actual customer experience and the cross relations with other commercial products. Then, defining the technical limitations that will affect the designed product, and finding the simplest way to implement the solution with least efforts as well as preparing the user acceptance tests to ensure the best design and customer… Show more Act as central point for any change that affects any of the commercial products. The main role is to change the concept to an end-to-end product; starting by defining the actual customer experience and the cross relations with other commercial products. Then, defining the technical limitations that will affect the designed product, and finding the simplest way to implement the solution with least efforts as well as preparing the user acceptance tests to ensure the best design and customer experience. Roles and Responsibilities:• Participate in preparing the commercial concepts by advising what is technically feasible and what is not.• Converting the marketing concept to a complete commercial product that satisfies all the teams and stakeholders needs across different departments by doing the needed business analysis. • Eliciting the requirements if needed to have the solution in the min TTM to serve the revenue targets• Define the cross relations with all other commercial products and define the best commercial design for the product. • Write the Product Description document using a standard business analysis methodology.• Align the new product across all commercial & financial departments and other departments when needed. • Lead the related teams to reach the best solution that fulfills the requirements and deliver the best customer experience. • Approve or Reject the submitted technical solution from IT/Technical demand teams.• Verify & review the final technical solution documents to ensure that they are aligned with the commercial requirements.• Prepare the User acceptance test to ensure that the final product is with the best quality and participate in tests when needed. Show less

Translate the requested concept into a high level feasibility study with technical and solution teams then go through the testing phase in order to satisfy the business requirements.• Analyse the Concept received from the marketing department to conduct high level feasibility study.• Conduct business analysis in order to generate description document for the requested concept.• Ensure that the request is in the commercial calendar and align priorities with the strategy team in order… Show more Translate the requested concept into a high level feasibility study with technical and solution teams then go through the testing phase in order to satisfy the business requirements.• Analyse the Concept received from the marketing department to conduct high level feasibility study.• Conduct business analysis in order to generate description document for the requested concept.• Ensure that the request is in the commercial calendar and align priorities with the strategy team in order to efficiently utilize resources.• Circulate across all stakeholders in commercial language and translate it to have technical product description & solution documents.• Verify & review the received solution documents to ensure that they are aligned with the business owners’ requirements.• Follow up if the concept took all the approvals to meet the annual forecast.• Customer Centricity: Ensures that teams members create a positive internal customer experience and related touch points.• Innovation: Collaborate with team members to enhance existing workflows / systems and help them to develop new innovative processes and propositions/products/services.• Operational Excellence: Encourages others to take responsibility—Provides encouragement and support to others in accepting responsibility and high quality efficient delivery.• People Management: Delegates work appropriately and fairly among team's member and sets and coach team members for appropriate standards of behaviour. Show less

Studying & analyzing business requirements and designing the best optimized solution on IT backend systems with the best quality with minimum cost and efforts.Roles and Responsibilities:• Responsible for assessing and analyzing the business requirements and proposing feasible IT solutions. • Maintain excellent relationship with the business users. • Build, maintain, and ensure scalability of the integrated systems sustaining high loads and business continuity… Show more Studying & analyzing business requirements and designing the best optimized solution on IT backend systems with the best quality with minimum cost and efforts.Roles and Responsibilities:• Responsible for assessing and analyzing the business requirements and proposing feasible IT solutions. • Maintain excellent relationship with the business users. • Build, maintain, and ensure scalability of the integrated systems sustaining high loads and business continuity. • Provide the possible workarounds to simplify the whole product development life cycle. • Consider the Cost optimization and smart spending factors during the solution design.• Provide the required support for all the IT stakeholders to ensure the products success. • On time reporting for all the projects to ensure achieving the targets which complied with the required KPIs Show less

Roles and Responsibilities:Managing different project phases from studying business requirements for new services until the implementation, delivering it to the market, and closure phases of the project on different network elements:• Set the vision of the platforms road map.• Provide support & guidance to the team members in feasibility study & project management.• Following up with the team on projects progress to ensure its delivery according to plan, cost & with the… Show more Roles and Responsibilities:Managing different project phases from studying business requirements for new services until the implementation, delivering it to the market, and closure phases of the project on different network elements:• Set the vision of the platforms road map.• Provide support & guidance to the team members in feasibility study & project management.• Following up with the team on projects progress to ensure its delivery according to plan, cost & with the desired quality.• Manage the team annual budget & CAPEX spending. • Manage all the activities related to the new VAS Payment & service enabler solutions injected within Mobinil network infrastructure.• Getting customer requirements, searching for suppliers, preparing the RFQ and supplier selection.• Integration with all Mobinil network infrastructures. • Act as a primary player in setting the solution design given the network architecture.• Planning and managing the capacity and dimensioning of all Payment & service enabler solutions in a manner that will ensure growth forecasts. • Develop project plan. • Hold project team meetings and Steering Committees with proper documentation of meeting minutes. • Facilitate all supplier requirements within Mobinil infrastructure.• Anticipate & resolve issues, problems, bottlenecks or scheduling conflicts. • Identify potential risks and work on the mitigation plans. • Reporting projects progress up to company executives at any point in project life cycle. • Perform the project closure phase and document the lessons learnt. • Installation of the new platforms within Mobinil network. • Performing the testing in cooperation with the operation team and Handover to the operation team. • Maintaining the SLA with the operational platforms that the candidate responsible for regarding: the capacity and customer penetration and new software releases and additional features. Show less

Roles and Responsibilities:• To provide a professional first technical point of contact for the customer.• Diagnose fault -related cases by effectively utilizing software diagnostics and other network/product utility programs.• To monitor systems, customer network security and products, and deal with the events and alerts as appropriate.• To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible customer faults.