2024 Master of Human Resources Candidate

Tech & Ops HR business partner in Global Service Delivery: 150 non-exempt front-line call center trainers (US, Philippines, & India)- Facilitated 5 round tables for learning delivery facilitators & managers to capture reorganization feedback, manage change, and clarify roles for restructuring.- Developed organizational charts for 150 non-exempt full-time employees, tracking rotational trainers and incorporating third-party consultant recommendations for restructuring.- Advocated globally for non-exempt trainers, presenting a 12-month change management plan to enhance front-line call center employee training experiences.- Participated in weekly corrective action sessions, facilitated 2 non-exempt employee behavioral interviews for an accelerated program, and contributed to 5 employee crisis calls to support the Tech & Ops function.

Coastal Carolina University’s office of HR liaisons- Assisted a 20-member HR department for a public institution of higher education with 2,600 employees.- Processed ~30 background checks weekly, helping the employment team complete candidates' hiring proposals and start work.- Expedited the employment process for students, volunteers, and temporary staff by initiating a hiring proposal within 2 days.- Developed an Excel spreadsheet using employee separation data to identify, quantify, and reduce the cost of turnover.

Coastal Carolina University’s office of HR liaisons- Rotated & provided support for 5 HR areas- Operations, Employment, Employee Relations, Benefits, Classification/Compensation.- Administered new hire paperwork allowing the Customer Relations Specialist to focus on data entry and scheduling.- Surveyed employees about the hard copy Final Transaction Receipt forms that led to an online version & improved efficiency.

Coastal Carolina University's Wall College of Business- Collaborated with cross-functional teams of 6 academic advisors & 3 student advisors that support 6 business majors & 8 minors.- Consulted with 20 students, at risk of late graduation, about options that got them back on track for May commencement.- Increased student advisements by meeting with walk-in students and allowing academic advisors to focus on appointments.

Family raised beef cattle the natural way, on lush green pastures- Supported a 6-member team that responded to and served an average of 150 customer inquiries per day.- Helped increase annual sales $1M thru proactive customer service and outside lunch events that followed COVID-19 rules.- Calculated inventory needs and analyzed data to keep the store stocked, cook ~80 meals, fill ~30 shipments & 15 pre-orders.