Sara Yassin Email and Phone Number

Skilled Reporting data analyst with experience in collecting, organizing, interpreting, Presenting and visualizing various types of statistical Data in a way that is clear, efficient and beneficial for end users.Create daily/weekly/monthly reports and undertake intraday reporting.Design, build and visualize reports and dashboards using Microsoft Power BI.Excellent Knowledge of Microsoft Excel , Power Bi and SQL.

Analyze and manage Call Volume in Real Time to ensure Service Levels are met on a daily basis.

Handled customer service inquiries and complaints in a professional manner to increase customer satisfaction ratings and develop the business.

Developed innovative lesson plans and activities to engage students and ensure learning objectives are met