Sara Gannon Email & Phone Number

Scottsdale, Arizona, Us

Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B. Discover more at www.nextiva.com.

Hanover, Maryland, Us

Partnered directly with the Global Business Services Vice President, Executive Team & PMO on various Business Transformation, Service Delivery and Technology Stack Optimization Global Consulting projects.Allegis Global Solutions (AGS) is a leading provider of talent solutions. We transform the way the world acquires talent in order to deliver immediate and lasting impact. Through decades of industry experience, and with services across 60+ countries, we know what it takes to innovate, consult, design, and implement successful, creative, and data-driven talent solutions across all workforce categories.

Hanover, Maryland, Us

Responsible for the overall Talent Acquisition delivery for Baxter International in the United States, Puerto Rico, Canada and Latin America. Led 75+ onshore and offshore team members and the fulfillment of 5,000 annual hires in 25+ manufacturing facilities, offices and distribution centers in 11 countries. • Collaborated with business and HR leaders to provide value added talent acquisition strategies and solutions to support business needs• Focused on solutions that result in cost savings, enhanced productivity and increased efficiency while staying within budget• Continuously drove and assessed team performance through SLAs and KPIs, prioritized hiring needs and managed workload allocation within the team both onshore and offshore; including volume forecasting, headcount planning and team design• Analyzed and communicated recruitment trends, results and insights to drive recruitment activity, improve compliance and minimize risk• Monitored service delivery against contractual terms and manages out of scope service requests• Restructured the talent acquisition team and recruitment process resulting in improved delivery, enhanced sourcing strategies, decreased time to fill and reduced aged requisitions by 96% in the first 6 months Baxter International Inc. is a global med tech company with nearly 50,000 employees who are working to advance transformative healthcare innovations in more than 100 countries. Every day, millions of patients and caregivers rely on Baxter’s leading portfolio of critical care, nutrition, renal, hospital and surgical products.

Hanover, Maryland, Us

Focused on driving quality delivery into all phases of operations across the RPO portfolio with the goal of helping our clients to achieve greater business value. Managed small to large scale initiatives and projects including but not limited to new client implementations (RPO), client expansions, process reengineering, gap analysis, and team buildout with a focus on efficiency and continuous improvement. Change management lead.• Redesigned change management workstream for new client implementations and applied new change management strategy to all projects and initiatives with a focus on addressing change at the individual, desk level• Conducted program assessments to identify and validate gaps as well as best practices in talent advisory behaviors and recruitment processes• Utilized recruitment metrics and data to conduct gap analysis and develop detailed process and performance improvement plans• Designed and delivered customized training to execute action plans

Hanover, Maryland, Us

Delivered top talent for business leaders and hiring managers through the execution of sourcing strategies focused on passive talent recruitment for high volume and niche roles within a call center environment. Responsible for leading a team of Talent Assessors including goal setting, development and performance management. • Consistently maintained 99% or greater data integrity inclusive of requisition management and OFCCP guidelines• Consistently exceeded established goals and business results, including 150% to plan for sourced hires and 100% on Hiring Leader and Candidate Surveys• Identified and sourced top talent from universities and direct competitors utilizing various channels including but not limited to cold calling, social media, professional networks, business associations, deep web searches, local university sites and the ATS (Taleo)• Performed trend and data analysis of Customer Care Professional performance and attrition to create targeted recruitment action plans• Spearheaded and continuously improved the sourcing strategy for Bilingual French Customer Care Professionals resulting in 15 directly sourced placements in the Phoenix market• Provided ongoing training and mentorship for Recruitment Coordinators, Talent Assessors, and new Client Recruitment Specialist team members

Hanover, Maryland, Us

Responsible for all aspects of candidate care from interview stage to day one of employment, focused on providing a positive candidate experience through effective communication and timely follow-up.• Developed and documented processes and best practices within the Recruitment Coordinator remit; responsible for training existing and new Recruitment Coordinators• Facilitated weekly new hire orientation for up to 35 employeesAmerican Express is a leading global payment and travel company offering the broadest array of payment, expense management and travel solutions for consumers, small businesses, midsize companies and large corporations.