To coordinate a wide variety of projects and workshops by Managing the communications with the internal & external clients , workshop participants and update the required teams.Collaborate with the other departments, to create a smooth workshop experience and execution of workshop for both the client & the participants.Understand the requirements and provide administrative and support services to facilitate the functionality and operation of the workshop.

Established organizational mission statement through extensive collaboration and review.Facilitated group sessions and learning discussions to further objectives.Helped clients build life management and coping skills to handle daily needs and specific stressors.Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.Encouraged clients to set and achieve reasonable goals on weekly basis.Assessed student issues pertaining to depression, anxiety and physical abuse to resolve conflicts between students, peers and teachers.Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy .

Identifying new customers in conjunction with sales and channel partners across the countryBuild and strengthen the relationship with existing accounts and prospectsOversee the coordination between different teams to develop and execute the regional events.Communicated with local organizations to build networks and develop leads.Increased brand awareness and sales by implementing effective marketing campaigns and strategies.Tracked weekly leads to develop corrective action planning reports.Arranged potential client contacts, cultivated relationships and followed through all service needs.

Managing customer relationship to maximize client satisfaction and revenue retentionEstablishing and maintaining long term client relationshipsManaging new client implementation projects including requirement gathering, deliverables, and issue trackingProviding product support and problem solvingInitiating and participating in account planning sessions with both internal and client's key stakeholdersResponsible for effective, timely and accurate client communications (oral and written), establishing and reviewing key performance indicators, and active positive engagement (through a variety of creative programming) between the client and A2zappsEnhance and cultivate current client relationships, including regular contact with Administrators and Developing StaffDevelop an in depth understanding of business operations and information needs of customer baseMonitor deliverables to customers, in order to identify additional training, education and revenue opportunities within assigned customer baseAssist developing team in improving reporting tools and leveraging other servicesConduct and coordinate interactive team activities, training and support with the customersManage all activities related to on-boarding of select new A2zapps' clientsCoordinate with internal business teams to ensure timely issue resolution and quality support.

• Maintaining document repository of clients, handling the support tickets Liaoning with the development team in regarding to customization required for the existing accounts. • Understand the client base and work to strengthen the relationship through supporting, training and strategic dialogue with key users and contacts.• Collecting recurring payments and participating in workshops, seminars and training for updating the internal and external customers and providing innovative inputs towards organizational enhancement.• Work closely with presales and development team for new client enhancements and new feature requests.• Proactively identify areas of business process improvement designed to enhance the overall customer experience.• Prepares month-end overviews of client’s current activities, and monthly revenue forecasts, plus plans for future development of accounts.

Communication programs for Japanese corporate that effectively describe and promote the organization and its products.Preparing business proposals to help close new business, attending client presentations and documenting client scopeCreated spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.Taking care of fundamental principles of other HR, Corporate Marketing, Project Management and Media Planning, Customer Relationship Management and Corporate tie-upsUsed coordination and planning skills to achieve results according to schedule.Coordinates quotations for client approval & assists in preparation of client invoices.Conducted research, gathered information from multiple sources and presented results.Delivered services to customer locations within specific timeframes.

Monitoring performance of different centers and giving the feedback for upgrading the level of customer serviceTaking part in the process calibrations with the ClientsCall quality Coaching and EvaluationWorking with client to establish procedures, standards, systems and proceduresSpecifying quality requirements as a catalyst for improvement in quality standardsMonitor, coach, and motivate associates to meet performance metrics.Recorded findings of inspection process, collaborating with quality team to implement corrective actions.Collected and analyzed data and initiated improvements to increase security and performance.Monitored product standards and quality-control programs.

Greeting and responding to guests enquiries.Analyzing customer feedback and continuously improve overall service standards.Served as main point of contact for VIP guests and kept the lounge departments briefed on individual requirements.Actively listen to and resolve complaints.Collaborated with outside departments to coordinate solutions and retain guest satisfaction.Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized servicesManaged and improved customer service functions for reception and lounge areas.