Sara D. Lyons Email & Phone Number

Redwood Shores, CA, US

Redwood Shores, CA, US

• Responsible for success of Reltio implementation delivery and management of project teams, including financial management, timeline, and escalation management
• Champion to support Customer enablement, adoption, and value realization of data driven solutions
• Developed a standardized delivery methodology to improve quality, support Agile project delivery, and reduce Customer time to value
• Lead Customer steering committees with C-Level Executives and stakeholders to influence strategic decisions and build trusted partnerships
• Led initiative to create a portfolio of standardized Services Offerings including Customer Healthchecks and Data Profiling Support

St Louis, MO 63141, MO, US

• Owned delivery of all MDM Practice projects, including resource staffing and utilization tracking, on enterprise-wide MDM and Data Integration solutions across retail, finance, healthcare, and manufacturing sectors
• Recruited, built, and mentored team of MDM implementation experts to support the Perficient MDM Practice partnership with IBM
• Organized and led regional User Group sessions, building strong Customer and Partner relationships
• Created enablement materials for business development team and supported them through entire sales cycle and delivery of projects
• Drove creation of marketing events demonstrating the value of Information Management initiatives to potential Customers
• Led Customers in building enterprise data management strategy and roadmap, including both technology and Data Governance tracks

St. Petersburg, FL, US

• Managed overall services delivery of CRM application to Customer base
• Managed up to 12 projects concurrently, including project planning, status and budget tracking, issue resolution, risk management, payment disputes, and executive communication
• Created staffing model to predict staffing needs for the next four quarters and to monitor employee utilization
• Created a Global Delivery Model and KPIs to guarantee efficiency and quality in software implementations; in the first two pilot projects delivery costs decreased by 8%

Armonk, New York, NY, US

• Managed services delivery of multiple, complex project with different System Integrator (SI) Partners, and mentoring SI Partners on the product, while acting as MDM subject matter expert
• Managed communication across cross functional teams including Product Management, Sales, Support, Partners, and Alliances
• Managed EMEA and APAC teams, including relocating to UK to build new team and lead first EMEA software implementation

US

• Led technical implementation of Initiate MDM software for Fortune 500, government, and large healthcare clients
• Drove software installation, architecture and design discussions, including requirements gathering, data analysis, and test strategy
• Served as a trusted consultant to clients in development of integration and performance testing strategies and test plans

Chicago, Illinois, US

• Led daily communication between sales representatives and clients to consult on best practices and to verify code specifications
• Consulted and collaborated with clients on business requirements and code walkthroughs
• Contributed to the automation of four separate remediation batch jobs, reducing team hours worked weekly by 44 hours

London, GB

• Oversaw implementation of a Fortune 500 company’s pension and healthcare benefit plans, including call center processing, web access, and personalized communication statements
• Improved Customer implementation experience by building new testing processes and delivery methodology to reduce implementation errors by 20%

Mba, Global Management, Technology Management

Bachelors Of Business Administration, Management Information Systems

Bachelor Of Business Administration - Bba, International Business

Associate Of Science (A.S.), Business Administration And Management, General