FAIR is a boutique customer-first consultancy, driving digital transformations, customer experience, cloud solutions and business integrations by leveraging SAP and Cloud platforms. Hear it straight from the voice of our iconic Australian customers on how we partner and empower their digital transformation journey at www.faircg.com/testimonials.At FAIR I look after our Sales & Marketing team, and our relationship with our strategic partners SAP & AWS. Together we build the roadmap on how to best understand our customers, and help address their pain points and challenges, by applying experience design principals and innovative cutting edge solutions.

DIGITAL INITIATIVES PROJECT (Apr 2013 – Sep 2013) - $15M project delivering new and improved AMP customer-centric digital capabilities through mobile channels, such as a new online banking and superannuation mobile app, improved self-service functions through simplifying key interactions (Click-to-chat, forms, change of address, registration, etc.)- Improved the online customer experience by enhancing design, navigation and optimising functionality such as Find and Expert and planner’s transactional facilitiesPORTALS INTEGRATION PROJECT (Feb 2012 – Apr 2013) - As a result of the AMP/ AXA merger, a $26M project delivering the new and improved “best of both” integrated customer and planner facing portals and websites across both organisations, resulting in My Portfolio, Planner Portal, AMP and adviser websites. Assessing and integrating best of capabilities, functions, content and design.CUSTOMER VALUE ALIGNMENT PROJECT (May 2011 – Feb 2012)- $7M project delivering the revamped AMP website and My Portfolio, introducing new sophisticated financial retirement simulators, smart educational videos and targeted content.JOB ROLE & KEY ACHIEVEMENTS:- Running workshops with senior stakeholders to define business scope, requirements and deliverables- Documenting requirements in IBM Rational DOORS requirements system- Running walkthroughs of requirements and design with Legal, IT, Brand, Marketing, Business and external vendors- Chairing sign off sessions with key executive management- Defining and reviewing user experience and acceptance testing scenarios - Supervising and guiding Business Analysts within the team

- Leading process improvement projects within HR & Finance- Review of existing HR & Finance processes to identify issues, duplications and inefficiencies based on “as is” situation- Running process workshops with key stakeholders and process owners to agree on gaps and “to be” situation- Collect business requirements, suggest improvement actions, process re-engineering and communicate changes for the “desired state” solution- Write communication plans, change management plans, assess readiness and drive change to desired state

- Implemented over 30 efficiently operating processes across the company, resulting in a satisfactory result at the first business audit of the Australian market in 2009.- Documented and introduced 21 new policies & guidelines, and 54 new internal controls, including training packages- Responsible for implementing the Business Continuity Plan- Responsible for the analysis, design, documentation, mapping and implementation of new and improvements to processes within Finance, Purchasing, Supply Chain, Marketing, Customer Service, Sales etc. - Organising and performing ad hoc internal audits to ensure processes operate as planned.- Generating management reports on a monthly basis and analysing KPIs and monitoring problem areas with the management team

- Successful implementation of SOX for Volvo Buses globally (9 countries). Analysing and assessing processes in order to change and develop them according to new legislations. - Holding meetings for Volvo Executive Management to communicate directives, changes and follow up status. - Process management: Analysing, developing & documenting processes and document process maps in Visio.- SOX Test Manager role: including test planning coordination, auditing controls, securing remediation plans, train test competences, reporting to external auditors PwC, stating weaknesses and deficiencies.- Quality assurance & Risk assessment: Analyzing and identifying high, medium and low risks that affect the financial reporting, implementing controls to secure the high risk areas. Plan and coordinate activities in order to reach Quality Level III.- Investment forecasts: Consolidating and analyzing investment requests and forecasts for each quarter. Following up investment payments. - Monthly reporting to Director of Financial Reporting & Internal Control, and CFO.- Analyzing and securing Segregation of duties and Access rights matters in the 6 most critical IS/IT systems. - Maintaining and updating Authorisation rules.- Key User role for Finance department within the following IS/IT systems: BMS (Business Management System), BM (Business Modular), MIC (SAP based: Mgmt of Internal Control)