- Oversee client implementations, ensuring timely project completion and milestone tracking.- Facilitate daily client interactions, promptly addressing issues to maintain project momentum.- Coordinate with internal teams using JIRA for efficient task management and issue resolution.- Conduct end-to-end testing for quality assurance, ensuring program accuracy and functionality.- Maintain clear communication with clients, providing timelines and updates for a positive… Show more - Oversee client implementations, ensuring timely project completion and milestone tracking.- Facilitate daily client interactions, promptly addressing issues to maintain project momentum.- Coordinate with internal teams using JIRA for efficient task management and issue resolution.- Conduct end-to-end testing for quality assurance, ensuring program accuracy and functionality.- Maintain clear communication with clients, providing timelines and updates for a positive experience.- Lead client implementations, managing project milestones and driving successful outcomes.- Coordinate cross-functional teams,facilitate stakeholder interactions, and streamline internal processes.- Oversee end-to-end testing, verify order accuracy, and maintain meticulous documentation.- Guide clients through implementation challenges, providing timely updates and tailored solutions.- Identify process improvements, contribute to product enhancements, and implement creative solutions. Show less

- Led project managers to track progress, provide support, and ensure alignment for successful implementation projects.- Developed structured onboarding program for new employees, including hands-on training and mentorship opportunities.- Utilized Salesforce to monitor project milestones, generate reports, and ensure accurate order processing.- Created & coordinated customer migration plan to minimize disruption and ensure a smooth transition to the Momentum Telecom platform.

- Managed customer support team, improving response times and client satisfaction.- Acted as escalation point for client issues, resolving complex problems effectively.- Implemented new SOPs post-acquisition, and managed a Salesforce CRM integration, ensuring seamless client service transitions.- Spearheaded BETA testing for software releases, bridging the gap between support and development teams to enhance product quality and user experience.- Served as escalation point for… Show more - Managed customer support team, improving response times and client satisfaction.- Acted as escalation point for client issues, resolving complex problems effectively.- Implemented new SOPs post-acquisition, and managed a Salesforce CRM integration, ensuring seamless client service transitions.- Spearheaded BETA testing for software releases, bridging the gap between support and development teams to enhance product quality and user experience.- Served as escalation point for complex client issues, leveraging technical expertise to resolve software problems and maintain HIPAA compliance.- Fostered interdepartmental cooperation, optimizing dental client services and ensuring compliance with Meaningful Use requirements. Show less

- Managed customer support team, resolving complex technical issues, ensuring HIPAA compliance.- Conducted monthly performance reviews, enhancing team efficiency and client satisfaction.- Developed processes to streamline dental client services, resulting in measurable improvements.- Coordinated with cross-functional teams to resolve complex software issues, enhancing customer satisfaction and meeting Meaningful Use requirements.- Leveraged Business Objects software to generate… Show more - Managed customer support team, resolving complex technical issues, ensuring HIPAA compliance.- Conducted monthly performance reviews, enhancing team efficiency and client satisfaction.- Developed processes to streamline dental client services, resulting in measurable improvements.- Coordinated with cross-functional teams to resolve complex software issues, enhancing customer satisfaction and meeting Meaningful Use requirements.- Leveraged Business Objects software to generate actionable insights, driving data-informed decisions and improving team performance metrics.- Mentored customer support representatives,fostering skill development and promoting a culture of continuous improvement in dental client services. Show less

- Resolved complex software issues, ensuring HIPAA compliance and meeting Meaningful Use requirements for diverse healthcare clients.- Streamlined troubleshooting processes, significantly reducing response times and enhancing client satisfaction in software support.- Partnered with cross-functional teams to provide comprehensive solutions, improving overall client experience and software functionality.- Managed confidential patient information with utmost precision, maintaining data… Show more - Resolved complex software issues, ensuring HIPAA compliance and meeting Meaningful Use requirements for diverse healthcare clients.- Streamlined troubleshooting processes, significantly reducing response times and enhancing client satisfaction in software support.- Partnered with cross-functional teams to provide comprehensive solutions, improving overall client experience and software functionality.- Managed confidential patient information with utmost precision, maintaining data integrity and security across multiple client accounts.- Guided clients through software intricacies, fostering long-term relationships and ensuring optimal use of SuccessEHS solutions. Show less

- Managed sales leads through Salesforce, enhancing lead conversion rates and sales consultant efficiency.- Streamlined conference logistics, managed sales leads, and coordinated marketing materials, enhancing operational efficiency and supporting sales team success.- Facilitated cross-departmental communication, liaising between sales, marketing, and accounting teams to ensure seamless project execution and resource allocation.- Meticulously managed travel arrangements, conference… Show more - Managed sales leads through Salesforce, enhancing lead conversion rates and sales consultant efficiency.- Streamlined conference logistics, managed sales leads, and coordinated marketing materials, enhancing operational efficiency and supporting sales team success.- Facilitated cross-departmental communication, liaising between sales, marketing, and accounting teams to ensure seamless project execution and resource allocation.- Meticulously managed travel arrangements, conference registrations, and shipping logistics, ensuring flawless execution of sales events and team mobility.- Provided crucial administrative support, handling inquiries and coordinating with product marketing to maintain up-to-date collateral, bolstering sales efforts. Show less