My career focus is best summed up as: ***Cross-Functional Customer Experience***A former Technical Writer with an ongoing focus on Knowledge Management (mostly via Support functions and #KCS), a heavy dash of Customer Success Enablement and passion for all things content, lots of collaboration with Product and Product Marketing, currently responsible for Customer (Member, in my org) Engagement.It's a bunch of disciplines without a tidy name. The common thread is making #crossfunctional connections to mitigate internal gaps all in service of improving #CustomerExperience.It's a moving target that is challenging and rewarding to pursue.How do I do it? I ask a lot of questions. I seek out examples and inspiration from folks who are doing this well. I try to identify the next best thing to do while driving towards a longer-term vision to maximize Customer Value Realization.Things I enjoy:-Solving problems-Mitigating risk or friction-Highlighting customer perspective-Making myself laugh-ListsSpecialization:-Customer Self-Service-Knowledge Management-Knowledge-Centered Service (KCS)-Intelligent Swarming-Public Speaking (after overcoming some MAJOR presentation anxiety several years ago)Cheers!