Business Improvement Manager
CurrentManaging a team of Business Improvement specialist across Sales, Service and Claims who's primary role is to increase efficiency, remove waste, cost and embed change
Feb 2024 - Present
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Sarah Buckle Email & Phone Number
Business Improvement Manager - Operational Change Management
at
Direct Line Group
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Business Improvement Manager - Operational Change Management
Location
London Area, United Kingdom, United Kingdom
Company size
Who is Sarah Buckle? Overview
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Quick answer
Sarah Buckle is listed as Business Improvement Manager - Operational Change Management at Direct Line Group, a company with 5390 employees, based in London Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Sarah Buckle.
Sarah Buckle previously worked as Business Improvement Manager at Direct Line Group and Performance Manager - Implementation of new Motor and Travel Systems at Direct Line Group. Sarah Buckle holds Art, French And Geography from Archbishop Tennison Sixth Form.
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Email format at Direct Line Group
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Direct Line Group
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Profile bio
About Sarah Buckle
25 years experience at one of the industries leading Motor Insurance providers. Holding a number of different roles with the primary focus on driving exceptional value and change, through implementing initiatives, cost savings and trading effectiveness. An award winning multi skill/multi product manager driving excellent customer outcome whilst promoting an inclusive and positive culture
Current workplace
Sarah Buckle's current company
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Direct Line Group
6 roles · 27 years
Sarah Buckle work experience
A career timeline built from the work history available for this profile.
Performance Manager - Implementation Of New Motor And Travel Systems
Seconded to manage the successful implementation of two new IT systems across the Motor and Travel portfolios. ( including Travel partners) Managed 4 teams responsible for UAT testing, designing system look and feel and liaising with Programme and L&D to implement new systems across all of out call centres
Feb 2019 - Sep 2024
National Performance Manager Motor - Secondment For 12 Months
Head of a team of Performance Managers across the UK ( Leeds, Doncaster, Ipswich, Manchester) delivering exceptional performance across a wide range of industry standard metrics
2018 - 2019
~1 yr
Performance Manager For Home, Pet Travel And Bank Package Travel
Reporting to the National Performance Manager. Responsible for daily Performance Management across a number of industry recognised metrics. From Abandonment rates, Customers Call Time to Customer Engagement scores. Liaising with the Bank Partners to hit their contractual agreements.
2010 - 2018
~8 yrs
Resource Planning Manager
Responsible of a team of Planners and Analyst who create, monitor and analyse shifts across multiple uk call centres
2000 - 2010
~10 yrs
Management Information Analyst
Working on the creation and completion of MI reporting for a number of call centres across the UK
1999 - 2000
~1 yr
Team & coworkers
Colleagues at Direct Line Group
Other employees you can reach at directlinegroupcareers.com. View company contacts for 5390 employees →
DH
Daniel Harris
Colleague at Direct Line Group
Folkestone, England, United Kingdom, United Kingdom
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DR
Dawn Ramsay
Colleague at Direct Line Group
Glasgow, Scotland, United Kingdom, United Kingdom
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SL
Sarah Long
Colleague at Direct Line Group
Greater Edinburgh Area, United Kingdom
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CL
Christine Lee
Colleague at Direct Line Group
Bromley, England, United Kingdom, United Kingdom
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DT
David Telford
Colleague at Direct Line Group
Hamilton, Scotland, United Kingdom, United Kingdom
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JR
Jen Ramsey
Colleague at Direct Line Group
London, England, United Kingdom, United Kingdom
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TS
Tanvir Shaffi
Colleague at Direct Line Group
Leeds, England, United Kingdom, United Kingdom
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DA
Dylan Angus
Colleague at Direct Line Group
United Kingdom, United Kingdom
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BJ
Bryn Jones
Colleague at Direct Line Group
Kirkcaldy, Scotland, United Kingdom, United Kingdom
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CW
Colette Walker
Colleague at Direct Line Group
Northampton, England, United Kingdom, United Kingdom
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Daniel Harris
Colleague at Direct Line Group
Folkestone, England, United Kingdom, United Kingdom
View →
DR
Dawn Ramsay
Colleague at Direct Line Group
Glasgow, Scotland, United Kingdom, United Kingdom
View →
SL
Sarah Long
Colleague at Direct Line Group
Greater Edinburgh Area, United Kingdom
View →
CL
Christine Lee
Colleague at Direct Line Group
Bromley, England, United Kingdom, United Kingdom
View →
DT
David Telford
Colleague at Direct Line Group
Hamilton, Scotland, United Kingdom, United Kingdom
View →
JR
Jen Ramsey
Colleague at Direct Line Group
London, England, United Kingdom, United Kingdom
View →
TS
Tanvir Shaffi
Colleague at Direct Line Group
Leeds, England, United Kingdom, United Kingdom
View →
DA
Dylan Angus
Colleague at Direct Line Group
United Kingdom, United Kingdom
View →
BJ
Bryn Jones
Colleague at Direct Line Group
Kirkcaldy, Scotland, United Kingdom, United Kingdom
View →
CW
Colette Walker
Colleague at Direct Line Group
Northampton, England, United Kingdom, United Kingdom
View →
2 education records
Sarah Buckle education
Art, French And Geography
Archbishop Tennison Sixth Form
Education record
Edenham High School
FAQ
Frequently asked questions about Sarah Buckle
Quick answers generated from the profile data available on this page.
What company does Sarah Buckle work for?
Sarah Buckle works for Direct Line Group.
What is Sarah Buckle's role at Direct Line Group?
Sarah Buckle is listed as Business Improvement Manager - Operational Change Management at Direct Line Group.
Where is Sarah Buckle based?
Sarah Buckle is based in London Area, United Kingdom, United Kingdom while working with Direct Line Group.
What companies has Sarah Buckle worked for?
Sarah Buckle has worked for Direct Line Group, Royal Bank Of Scotland Business, and Churchill Group.
Who are Sarah Buckle's colleagues at Direct Line Group?
Sarah Buckle's colleagues at Direct Line Group include Daniel Harris, Dawn Ramsay, Sarah Long, Christine Lee, and David Telford.
How can I contact Sarah Buckle?
You can use AeroLeads to view verified contact signals for Sarah Buckle at Direct Line Group, including work email, phone, and LinkedIn data when available.
What schools did Sarah Buckle attend?
Sarah Buckle holds Art, French And Geography from Archbishop Tennison Sixth Form.
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