Managed the creation, testing, implementation and training of a proprietary HRIS system to work with the organization's ERP platform, including monitoring of security for FOIP compliance Manage multiple departments including HR, office and data entry staff, and contracted services including IT and social media Created the company's new Health and Safety committee including the terms of reference, policies and procedures Decreased the organization's WCB premiums below industry average through policy, process development and training Provide management consultation on Employment Standards, Health and Safety, and Human Rights codes and regulations Implemented a new seasonal recruitment strategy to increase hiring efficiency and attract high quality candidates Reviewed, developed and implemented HR policies, processes and procedures using research and industry best practice Use strategic projection methods, such as Markov modelling to predict future organizational staffing needs Create, facilitate and/or follow-up with all internal and external training sessions, including evaluation and implementation of training improvements Act as a liaison between employees and other departments, including internal communications, finance and payroll updates, and employee movement

Researched, implemented and trained employees to use new HRIS and time management software, which helped significantly reduce the workload of the Executive Director Performed HR functions, including recruitment and selection, and training Developed staff onboarding into a user-friendly, meaningful program, complies with legislation and meets the needs of the organization Wrote and redeveloped job descriptions using research and employee interviews

• Played a key role in ensuring the successful expansion of the program, through implementation of programs and policies in the areas of training, new-employee orientation and reporting guidelines.• Assisted in recruiting new employees for several mid-level positions, resulting in high employee retention in an industry where turnover is high• Mentored and trained new staff and practicum students, resulting in highly developed skill sets related to client boundaries, advocacy, ethical considerations and collaborative practice• Facilitated workshops and brought in experts for a variety of multi-disciplinary professionals which helped to enhance participants skills in key areas• Demonstrated confidential and ethical care for hundreds of young people with satisfaction rates of over 95%

• Coordinated the activities of nearly 30 youth in the program, which required a refined level of time-management skills, task prioritization and organizational skills• Provided mentorship and staff training, facilitating higher satisfaction and reduced turnover• Provided emotional support and mediated client conflict using therapeutic conflict resolution

• Helped to create visual communication tools for nonverbal clients• Assisted staff in better understanding clients, thereby expanding clients’ verbal abilities• Created a portfolio of recreational activities, which resulted in increased participation by clients• Increased rate of course work completion in youth with learning disabilities by developing individualized lesson plans