Sarah Kalin Email & Phone Number

Spearheads a team of 9 Business Intelligence Engineers with a focus on delivering actionable business insights on network performance and risk within the Amazon Robotics fulfillment network.Proactively engages stakeholder and sister teams to align solutions to business goals and identify opportunities for collaboration.Player-coach role actively mentoring.

Conducted A/B Testing for pilot initiatives performed in the field to determine impact and significance. Assembled findings in analytical papers and presented outcomes to both technical and non-technical stakeholders.Designed and implemented data infrastructure improvements to support large datasets while improving performance of Tableau productsCreated.

Denver, Colorado, United States

Built patient treatment forecast model in Alteryx giving insight into each site’s current and predicted performance.Developed end-user dashboards in Tableau allowing executives to see current forecast, adoption, and to adjust parameters to explore different scenarios.Automated quarterly treatment and error log reporting - expedited the business.

Proactively identified churn drivers for DirecTV customer base and coordinated with marketing teams to quantify success of their churn-reduction initiativesBuilt investigative reporting to allow daily dives into churn fluctuations across productsTrained incoming analysts and vetted current projects and analytic approaches being utilized

Parker, Colorado, United States

Supported automation, reporting, forecasting, and analytics for clients across the US in industries ranging from Healthcare to SaaS and the financial segmentEstablished and maintained data pipeline between in-house data systems and visualization tools such as Power BI and TableauCreated and presented high-quality visualizations and dashboards in Power BI.

Led a team of 8 intelligence developers supporting 18 internal customer groups with a focus on delivery actionable business insightCoordinated team’s conversion from Hadoop cluster to AWSLiaised with internal departments to gather reporting requirements and prioritize business need between groupsPresented reporting outputs to stakeholder groups and.

Greater Denver Area

Utilized analytics to support improvements in the customer experience by identifying call drivers and tracking improvement in usage of customer self-help tools.Created compelling visuals in Tableau to offer the Customer Service organization actionable insights into customer and agent behavior.Created KPI’s for Product team around the effectiveness of.

Englewood, CO

Supervising: Prioritize and assign analysis projects within the Field Operations Analytics groupTraining: Teach incoming analysts about the data landscape, business environment, and introduce them to Alteryx and TableauProject Management: Represent asset management and operational analytics' interests in company-wide development effortsPresentation.

Englewood, CO

Report Automation: developed automated reporting utilizing Alteryx workflowsDashboard Creation and Geographic analysis: created interactive dashboards and maps to monitor field performance using TableauProject Management: Organized network-wide equipment recovery during fulfillment transition - recovering $1.5 million in equipmentDatabase Design: Designed.

Englewood, CO

Assemble activation files to enable proper inventory consumption in OracleProvide detailed activations analysis to director on quarterly basis to quantify inventory shrink, activations, and RMAProgrammed and maintained 3 Access databases – an ordering database, an RMA equipment tracking database, and a ticket management systemLaunched customer win-back.

Englewood, CO

Maintained Logistics ticket queueAssisted and educated partners via the RMA Support InboxAdministrated RMA site – generating reports for UPS and updating user/site informationCreated process documentation for reverse logisticsIdentified and amended breaks in processes through means of reporting and inter-departmental cooperation.Liaised with peripheral.

Englewood, CO

Supported customer care vendors and customers with escalated service issuesProvided over-the-phone technical assistance to technicians in the fieldTrouble-shot connectivity and computer problems with customersRepresented Wild Blue professionally in a fast-paced, stressful environment

Englewood, CO

Liaised between business, uplink facilities, and IT departmentsCreated extensive process documentation and training manualsDeveloped use cases for new technologyActed as project manager on several department projects including IP VOD developmentTrouble-shot any issue that occurred on service; on-call 24/7Reviewed system processes for extraneous.

Master Of Business Administration (Mba), Finance, General, 3.963

Bachelor Of Arts (Ba), Linguistics

Activities and Societies: school newspaper