Sarah Kalin Email & Phone Number

Parker, Co, Us

Spearheads a team of 9 Business Intelligence Engineers with a focus on delivering actionable business insights on network performance and risk within the Amazon Robotics fulfillment network.Proactively engages stakeholder and sister teams to align solutions to business goals and identify opportunities for collaboration.Player-coach role actively mentoring new BIE's and guiding their development through projects of increasing difficulty.Responsible for planning and… Show more Spearheads a team of 9 Business Intelligence Engineers with a focus on delivering actionable business insights on network performance and risk within the Amazon Robotics fulfillment network.Proactively engages stakeholder and sister teams to align solutions to business goals and identify opportunities for collaboration.Player-coach role actively mentoring new BIE's and guiding their development through projects of increasing difficulty.Responsible for planning and balancing execution of team roadmap against urgent ad hoc requests Show less

Conducted A/B Testing for pilot initiatives performed in the field to determine impact and significance. Assembled findings in analytical papers and presented outcomes to both technical and non-technical stakeholders.Designed and implemented data infrastructure improvements to support large datasets while improving performance of Tableau productsCreated interactive and intuitive Tableau dashboards to support network performance and risk reportingLaunched an Analytical… Show more Conducted A/B Testing for pilot initiatives performed in the field to determine impact and significance. Assembled findings in analytical papers and presented outcomes to both technical and non-technical stakeholders.Designed and implemented data infrastructure improvements to support large datasets while improving performance of Tableau productsCreated interactive and intuitive Tableau dashboards to support network performance and risk reportingLaunched an Analytical Playbook to document team best practices and provide a repository for queries, processes, and artifacts.Successfully piloted a new method of supporting high volume events for my team resulting in a headcount saving of 3.5 per event. Show less

Denver, Colorado, United States

Built patient treatment forecast model in Alteryx giving insight into each site’s current and predicted performance.Developed end-user dashboards in Tableau allowing executives to see current forecast, adoption, and to adjust parameters to explore different scenarios.Automated quarterly treatment and error log reporting - expedited the business intelligence process by 3-4 weeks each quarter.Creating Sales Pipeline management process in SalesForce to improve insight to… Show more Built patient treatment forecast model in Alteryx giving insight into each site’s current and predicted performance.Developed end-user dashboards in Tableau allowing executives to see current forecast, adoption, and to adjust parameters to explore different scenarios.Automated quarterly treatment and error log reporting - expedited the business intelligence process by 3-4 weeks each quarter.Creating Sales Pipeline management process in SalesForce to improve insight to pipeline and to centralize sales data into a single-source of truth Show less

Proactively identified churn drivers for DirecTV customer base and coordinated with marketing teams to quantify success of their churn-reduction initiativesBuilt investigative reporting to allow daily dives into churn fluctuations across productsTrained incoming analysts and vetted current projects and analytic approaches being utilized

Parker, Colorado, United States

Supported automation, reporting, forecasting, and analytics for clients across the US in industries ranging from Healthcare to SaaS and the financial segmentEstablished and maintained data pipeline between in-house data systems and visualization tools such as Power BI and TableauCreated and presented high-quality visualizations and dashboards in Power BI and Tableau to department leads and executives

Led a team of 8 intelligence developers supporting 18 internal customer groups with a focus on delivery actionable business insightCoordinated team’s conversion from Hadoop cluster to AWSLiaised with internal departments to gather reporting requirements and prioritize business need between groupsPresented reporting outputs to stakeholder groups and executives and trained end-users on available featuresEstablished quality monitoring program to verify data quality… Show more Led a team of 8 intelligence developers supporting 18 internal customer groups with a focus on delivery actionable business insightCoordinated team’s conversion from Hadoop cluster to AWSLiaised with internal departments to gather reporting requirements and prioritize business need between groupsPresented reporting outputs to stakeholder groups and executives and trained end-users on available featuresEstablished quality monitoring program to verify data quality and proactively identify shifts in KPI trends Show less

Greater Denver Area

Utilized analytics to support improvements in the customer experience by identifying call drivers and tracking improvement in usage of customer self-help tools.Created compelling visuals in Tableau to offer the Customer Service organization actionable insights into customer and agent behavior.Created KPI’s for Product team around the effectiveness of customer support tools in diverting support calls – these metrics were later adopted as bonus criteria for Product… Show more Utilized analytics to support improvements in the customer experience by identifying call drivers and tracking improvement in usage of customer self-help tools.Created compelling visuals in Tableau to offer the Customer Service organization actionable insights into customer and agent behavior.Created KPI’s for Product team around the effectiveness of customer support tools in diverting support calls – these metrics were later adopted as bonus criteria for Product employeesDesigned and built self-service reporting in Tableau allowing internal groups to interact more directly with data and monitor their teams’ successConstructed compelling reports in Tableau to offer the product organization actionable insightIdentified gaps in data sources and vetted enhancement logic to improve data qualityProgrammed HIVE ETL to support Tableau reporting, focusing on creating stable and efficient processes Show less

Englewood, Co

Supervising: Prioritize and assign analysis projects within the Field Operations Analytics groupTraining: Teach incoming analysts about the data landscape, business environment, and introduce them to Alteryx and TableauProject Management: Represent asset management and operational analytics' interests in company-wide development effortsPresentation: Present analytics results to a wide range of customers both external and internal, cross-departmentallyForecasting:… Show more Supervising: Prioritize and assign analysis projects within the Field Operations Analytics groupTraining: Teach incoming analysts about the data landscape, business environment, and introduce them to Alteryx and TableauProject Management: Represent asset management and operational analytics' interests in company-wide development effortsPresentation: Present analytics results to a wide range of customers both external and internal, cross-departmentallyForecasting: Create geographic forecast models to provide insight to regional staffing questions Show less

Englewood, Co

Report Automation: developed automated reporting utilizing Alteryx workflowsDashboard Creation and Geographic analysis: created interactive dashboards and maps to monitor field performance using TableauProject Management: Organized network-wide equipment recovery during fulfillment transition - recovering $1.5 million in equipmentDatabase Design: Designed and administrated Access database for field quality teamAdhoc Reporting: Supported impromptu, high-priority… Show more Report Automation: developed automated reporting utilizing Alteryx workflowsDashboard Creation and Geographic analysis: created interactive dashboards and maps to monitor field performance using TableauProject Management: Organized network-wide equipment recovery during fulfillment transition - recovering $1.5 million in equipmentDatabase Design: Designed and administrated Access database for field quality teamAdhoc Reporting: Supported impromptu, high-priority requests from various departments, delivering actionable insights on a tight scheduleRequirements Gathering and Analysis: worked collaboratively to define process and report requirementsDocumentation: Created detailed process documentation and maintained logs of updates to process Show less

Englewood, Co

Assemble activation files to enable proper inventory consumption in OracleProvide detailed activations analysis to director on quarterly basis to quantify inventory shrink, activations, and RMAProgrammed and maintained 3 Access databases – an ordering database, an RMA equipment tracking database, and a ticket management systemLaunched customer win-back program utilizing recovery kits which generates over $200,000/yearResponded to customer care escalations… Show more Assemble activation files to enable proper inventory consumption in OracleProvide detailed activations analysis to director on quarterly basis to quantify inventory shrink, activations, and RMAProgrammed and maintained 3 Access databases – an ordering database, an RMA equipment tracking database, and a ticket management systemLaunched customer win-back program utilizing recovery kits which generates over $200,000/yearResponded to customer care escalations related to equipment returnRepresented logistics group during VOIP initiative and maintain service level for VOIP shippingMapped new projects for logistics team, assigned responsibilities to coworkers, and kept manager updated on progress Show less

Englewood, Co

Maintained Logistics ticket queueAssisted and educated partners via the RMA Support InboxAdministrated RMA site – generating reports for UPS and updating user/site informationCreated process documentation for reverse logisticsIdentified and amended breaks in processes through means of reporting and inter-departmental cooperation.Liaised with peripheral departments to resolve systematic issues in a timely fashionBuilt customers and sales order in… Show more Maintained Logistics ticket queueAssisted and educated partners via the RMA Support InboxAdministrated RMA site – generating reports for UPS and updating user/site informationCreated process documentation for reverse logisticsIdentified and amended breaks in processes through means of reporting and inter-departmental cooperation.Liaised with peripheral departments to resolve systematic issues in a timely fashionBuilt customers and sales order in Oracle and ensure validity of informationCoordinated one-off replacement shipments when parts were defective or lost in transit Show less

Englewood, Co

Supported customer care vendors and customers with escalated service issuesProvided over-the-phone technical assistance to technicians in the fieldTrouble-shot connectivity and computer problems with customersRepresented Wild Blue professionally in a fast-paced, stressful environment

Englewood, Co

Liaised between business, uplink facilities, and IT departmentsCreated extensive process documentation and training manualsDeveloped use cases for new technologyActed as project manager on several department projects including IP VOD developmentTrouble-shot any issue that occurred on service; on-call 24/7Reviewed system processes for extraneous stepsMaintained PPV IVR systems; acted as the contact-person for any IVR developmentManaged CSG… Show more Liaised between business, uplink facilities, and IT departmentsCreated extensive process documentation and training manualsDeveloped use cases for new technologyActed as project manager on several department projects including IP VOD developmentTrouble-shot any issue that occurred on service; on-call 24/7Reviewed system processes for extraneous stepsMaintained PPV IVR systems; acted as the contact-person for any IVR developmentManaged CSG billing databases for all Pay-Per-View events Show less

Master Of Business Administration (Mba), Finance, General, 3.963

Bachelor Of Arts (Ba), Linguistics

Activities and Societies: school newspaper