Sarah Ling Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

- Leadership and management of the Adviser Services department- Enhanced team performance and customer satisfaction by strategically managing workflow and priorities- Undertook process reviews to facilitate best practice and continuous improvement- Maintained a high standard of service to build positive relationships and outcomes

Brisbane, Queensland, Australia

- Leadership and management of the Supporter Services department (Processing & Customer Service teams)- Collaborated with internal and external stakeholders to achieve organisational objectives and to improve outcomes - Improved customer satisfaction through effective staff management and promotion of continuous improvement, including the implementation of new systems and processes

Hobart, Tasmania, Australia

Summary: - Leadership and management of the Licensee Revenue Team within the Corporate Finance divisionKey responsibilities:Strategic & Operational- Lead introduction and implementation of new initiatives and process improvement projects- Analyse work processes to ensure best practice is adopted and streamlining of processes occurs - Ensure the team adhere to company policies, processes, procedures and service standards- Monitor and develop team performance to support strategic business initiatives- Conduct reviews to identify productivity improvement opportunities- Communicate all business and industry changes and manage the implementation of changes- Build relationships with both internal and external stakeholders to meet business objectivesFinancial- Provide effective oversight and controls on significant transactions- Responsible for the financial systems and data integrity- Monitor and reduce risk across team processes- Revenue analysis and financial reporting- Monitor processes to ensure compliance with regulatory guidelines People & Capability- Provide leadership and direction to team members, to reach team goals and customer satisfaction- Train team members and provide mentoring and guidance - Develop and monitor Key Performance Indications- Manage the technical, personal and leadership development of team members- Responsible for the recruitment and induction of new team members

Hobart, Tasmania, Australia

Summary: - Managed revenue administration and system transition projects (CommPay / XPLAN)- Managed revenue payments and administration for multiple Licensees- Staff management and recruitment- Training and development of team members- Nominee, 2014 Hobart Employee of the Year

Hobart, Tasmania, Australia

Summary:- Managed the administration for several high value employers and underlying employees

Hobart

Project Management Essentials

Certificate Iv In Frontline Management

Team Time Management

The New Supervisor

Assertiveness & Conflict Resolution

Certificate Iv In Financial Services (Superannuation)