With over seven years of experience in account management and customer service, I am currently a Customer Success Advisor at SiteMinder, a leading cloud platform for the hotel industry. In this role, I help hoteliers grow their online presence, increase bookings, and optimize revenue. I also provide proactive education and ongoing training for our users, ensuring they get the most out of our solutions. Previously, I was a Customer Experience Manager at The HiveXchange, a B2B online marketplace for fresh produce, where I managed a growing client base, created and updated ad content for SEO, and identified new sales opportunities. Before that, I was an Account Manager at Gumtree powered by Xpand, a leading online classifieds platform, where I liaised with key stakeholders, provided clients with solutions linked to their business needs and goals, and conducted new staff training. I have strong skills in account management, customer service, employee training, SEO, and ad content creation. I am passionate about delivering exceptional customer experiences and helping businesses grow online. I am also committed to learning new skills and staying updated with the latest industry trends and best practices. I am looking for a new challenge where I can leverage my expertise, skills, and values to make a positive impact on the team, the organization, and the customers.