Full Time Masters Student in Applied Data Science, with an emphasis on business and marketing analytics.Marketing analytical skills include K-Means Cluster Analysis for customer segmentation, as well as Conjoint Analysis for determining customer preferences and trade offs. Ample experience in Association Rule Mining to analyze customer spending habits and optimize product placement and recommendations. Highly proficient in SQL for relational database management and all CRUD operations.Other skills and tools used include data visualization in Tableau, Natural Language Processing (text mining and web scraping), price optimization using Excel Solver, linear and logistic regression, and applied machine learning techniques such as Neural Networks, Decision Trees, Naive Bayes, SVM, and Logit/Probit choice models using R and Python.Large focus on statistical analysis and interpretation using p-value, confidence intervals, ANOVA, Chi-Squared Test, Null Hypothesis Testing, Markov Chain Monte Carlo, and Change Point Analysis.

Led team of 6 operators, responsibilities included training, performance reviews, coaching, ad hok assistance with escalated support tickets, adherence to SLAsAccountable for overall team production and judged off of group metricsImproved our core SLA (on time arrival of vessels through customs) by 80%, resulting in a cost savings of $750,000 in demurrage charges for our customersMentored team of 6 operators to ensure 95% field accuracy for customs entriesDeveloped weekly training program for entire network of 60 Brokerage Operations employeesConsulted 100’s of FBA (Fulfilled by Amazon) clients on applicable customs requirements (Section 301 exclusions, tax classification, governmental agency compliance)Leader of the Culture Committee (City Captain) - Built and maintained enduring relationships with local non-profits, coordinating 80+ hours of volunteer events and community outreach. Raised over $30,000 for local charities (Room in the Inn, The Humane Society, Habitat for Humanity)

Coordinates directly with multiple stakeholders to ensure that entries are filed within SLA Develops training material, conducting department-wide training presentations and drafting standard work process documentsCo-leads team of operators to ensure team-wide regulatory compliance and timely entry filingCoordinator of Volunteer events and community outreach for BNA12 GTS and Brokerage OpsCollaborates directly with CBP and PGAs to ensure regulatory import compliance Ensures team hits SLA targets by conducting weekly premium shipment reports Supports post entry team, cancelations, and refiles of shipments as needed Consults directly with FBA sellers on regulatory compliance, HTS codes, and section 301 tariffs and exclusions

-Managed CRM database of over 600 TIRRC members-Cleaned data and ensured high data integrity-Spearheaded creation of database training videos

-Organized cultural events, created newsletters, and conducted presentations to improve social assimilation of over 600 exchange students-Personally mentored 40 exchange students

-Spearheaded the inaugural edition of this conference as a founding member, where teams of undergraduate Italian students presented creative works inspired by their studies.

-Increased engagement with our exhibit by providing tours around the museum for visitors, with a focus on facilitating conversations regarding colonization, racism, sexism, Americanization, and other themes that emerge through discussion of the exhibits.

-Augmented sales of our product and enriched customer and community relations-Processed and destocked inventory-Worked collaboratively on team to exceed daily financial objectives