We are an independent, not-for-profit, government approved Ombudsman. We offer Alternative Dispute Resolution (ADR), training and advice to traders and consumers in the retail, furniture, and home improvement industries. We are a voluntary scheme, as such each of our members choose to work with us and trust us with their most priced asset; their consumers.We were set up by the Office of Fair Trading in 1992. We pride ourselves with the incredible expertise that we have acquired over the… Show more We are an independent, not-for-profit, government approved Ombudsman. We offer Alternative Dispute Resolution (ADR), training and advice to traders and consumers in the retail, furniture, and home improvement industries. We are a voluntary scheme, as such each of our members choose to work with us and trust us with their most priced asset; their consumers.We were set up by the Office of Fair Trading in 1992. We pride ourselves with the incredible expertise that we have acquired over the past 26 years, including accredited training, diverse team of professionals, a membership base that covers over 16,000 outlets and independent traders. Last but not least, we work tirelessly to protect consumers’ rights and promote fair trade. Show less