Sarah Williams, Ccmp Email & Phone Number

Chicago, Illinois, United States

The Association of Change Management Professionals (ACMP) is a non-profit professional organization to engage, grow, and empower a thriving Midwest community of change professionals, champions, and allies. I manage the organization's social media platform, including developing branded content and overseeing content for paid sponsorships.

Bloomington, Illinois, United States

Driving results by focusing on the people side of change.Founding member of the enterprise’s first dedicated organizational change management team. Lead the organization's collective understanding of the change management roles and responsibilities. At times, this included lateral and upward coaching with communications and training consultants and executive leadership.Collaboratively built our concrete, and scalable change management framework including the conception of key deliverables: change impact assessment, change management strategy, communication and training plans, key stakeholder management plan, and long-term reinforcement plans. Consistently right-sized stakeholder engagement to the needs of the programs I was assigned to..Diversified experience leading OCM for enterprise-wide, transformational projects; including Transform Life New Business, Agency Sales Compensation, and Personal Lines products and Policy Administration System implementations and subsequent Legacy Conversion.Routinely presented outcomes and recommendations to senior leadership, including EVP/SVP.Active member and leader within our OCM Community of Practice, where I formally mentored new change practitioners.

Bloomington, Illinois, United States

Program manager of the multi-million dollar corporate purchased lead program, responsible for increasing conversion and decreasing cost per acquisition. Worked with Enterprise Procurement on RFI, RFP, and contract negotiations.Managed team scheduling, coaching, and training through 100% team turnover and new leadership within a 6 month period. Lead of a team that supported the agency force with all things marketing (CRM, sales literature, campaigns, social media, compliance, etc.). Increased marketing helpline scope of support and answered calls by 33%.

Bloomington/Normal, Illinois Area

Conceptualized and designed a corporate social media presence and branding. Built a brand guide and introduced this marketing channel to the regional industry.Compiled market analyses for each of our 14 communities to propose advertising, event, and marketing campaign strategy and improvements.Led cost benefit analysis efforts to advocate the importance of patient survey and analysis for 14 clinics and 2 surgery centers.Developed and executed brand recognition and business development events:: Chicago Suite Night events, health fairs, doctor continuing education events. Increased volume of programming by 455% in 2 years.