Sarah Willis Email and Phone Number

•Act as an employee relations specialist,working closely with people leaders&employees to improve work relationships,build morale&increase productivity & retention•Manage employee performance review system to ensure compliance with company policies.Develop&administer systems to inform management regarding upcoming reviews.Track, report&evaluate the effectiveness of internal systems•Coach,counsel & guide people leaders regarding employee performance,career development,disciplinary practices&plans of action•Maintain the job analysis process for the creation of position descriptions to ensure applicable content,format,&standardization where applicable•Collaborate with HR VP&people leaders on evaluation and preparation of job descriptions and required documentation for new positions,promotions,&other internal changes•Provide talent acquisition support to include the coordination of internal/external candidates.This includes support during the sourcing&screening process, assist hiring managers with candidate evaluation&fit for position&ensure effective follow-up&communication with candidates•Determine recruiting resources that are most effective in producing qualified applicants&use resources to increase applicant flow.Develop&maintain professional relationships with schools,universities&staffing firms including control of associated expenses•Manage expatriate transitions to PCA.Coordinate visa petitions for expatriate&their family members,arrange for temporary housing&movement of household goods,provide guidance regardingU.S. employment support,&ensure a positive onboarding experience•Analyze training needs to determine best approach to develop&support training programs to be delivered.Implement&conduct comprehensive&meaningful people development programs that educate employees in the areas of HR policy,culture,compliance,regulation(harassment,ethics,diversity,etc),work protocol,work skills, language skills&other topics

Oversee and facilitate human resources functions for 160+ associates across three senior living communities. These functions include recruitment, new hire orientation, performance reviews, benefit administration, safety and workers’ compensation administration, employee relations, and training/education initiatives. • Assist in the development and implementation of human resources policies to meet organizational needs and comply with state and federal laws.• Respond to inquiries regarding company policies, procedures, and programs.• Responsible for the presentation of annual performance reviews and the completion of monthly associate trainings. • Advise management regarding hiring decisions, equal employment opportunity, compensation, benefits, and health/safety issues. Develop, implement, and monitor the human resources department budget. • Conduct necessary investigations on employee relations issues and advises management on appropriate resolution.• Identify possible pay issues and works with Corporate HR to review local market rates for community positions. • Interview and coordinate recruitment efforts and processes for specific positions as needed. • Represent communities in legal proceedings, unemployment hearings and workers’ compensation settlements. • Create and implement associate recognition programs. • Analyze trends in turnover, hiring, promotions, separations, and grievances to determine support or action needed to adjust unfavorable trends. • Train management on leadership and HR skills. Identify community training opportunities and works with Regional leadership to implement.

Oversaw the human resources and administrative tasks at a retail (grocery) store with 125+ employees. Main responsibilities included: interviewing, hiring, and terminating employees; resolving employee concerns; processing payroll; creating and reviewing employee reprimands and evaluations; handling workers compensation and unemployment claims; supply ordering; and benefits administration (medical insurance, 401k, vacation, leave of absences). • Created and maintained protocols for various administrative functions. • Assisted with writing job descriptions, the associate handbook, code of conduct, and other written policies.• Created and maintained associate recognition programs. • Responsible for monthly associate trainings.• Minor responsibilities: Cash handling, loss prevention, IT, customer service.

In charge of managing 60-120 contractor accounts at any given time at a third-party, insurance related company. • Prepared, processed, and reviewed contractor information. • Held administrative responsibility for network contractor’s program requirements and participation, including obtaining deliverables, processing applications, and acting as a contact person for a geographic territory of contractors.

• Managed a crew of approximately 10-20 people. • Performed both opening and closing duties throughout the week. • Responsible for preparing bank deposits, checking and sending payroll, counting inventory nightly and weekly, receiving truck orders, monitoring temperatures and other food safety hazards, training new employees and coaching old employees, and the hiring and interviewing of potential new employees. • Handled customer complaints, call backs, and other customer service related issues.

• Supervised a crew of approximately 15 people.• Motivated employees to perform daily tasks efficiently and correctly.• Responsible for customer service related duties, ensuring proper preparation of all orders, handling cash transactions, counting down registers, and preparing change orders and bank deposits.• Experience with scheduling and preparation of catering orders, as well as coordinating deliveries. • Responsible for training new employees and assisting with interviewing, hiring, and terminating employees. • Aided owner with invoices, calling vendors, and other various office related duties.