Sarah Smith Email & Phone Number

London, Ontario, Canada

Lead the Project Management Office as the Team Lead for Avocado, a recreation management system built on Salesforce. Experience supporting the PMO by providing coaching and feedback, as well as helping in situations that require escalation and additional resourcing to determine the appropriate next steps to move the project forward. Successful at handling emotionally charged situations, supporting both the customers needs and the Project Manager assigned.Experience delegating tasks and following up with internal and external partners to achieve success, while maintaining a positive relationship with the customers and team members I support.

London, Ontario, Canada

Experience leading implementations with customers from various backgrounds and needs to understand business needs, identify gaps and coordinate data migrations from their legacy system to Avocado. Proven success in managing multiple projects under tight timelines. Ability to have difficult conversations, such as when there is a misalignment in expectations and/or timeline, as well as reading a situation and responding in a proactive way to move a project forward.Working closely with the external teams, Product Manager, and all appropriate stakeholders to ensure that the product meets their operational needs and is implemented on an agreed upon timeline.

London, Ontario, Canada

Lead implementations of a Salesforce-based, recreation management solution for clients in the non-profit and recreational industries, resulting in numerous successful implementation. Collaborate on additional projects inside the Salesforce ecosystem, as well as external projects for the success of the clients.I maintain successful relationships with client accounts, assisting them with their current projects and goals as they continue to grow within the Salesforce ecosystem and using Avocado. - Manage the end-to-end project lifecycle, including initialization, planning, execution and close.- Translate requirements into Project Plans, within current scope and additional SOWs, using tools such as Google Workspace and Asana.- Develop and maintain said Project Plans, complete Status Reports for the stakeholders and Project Team, utilize Change Management documentation and communicate project progress, risks and milestones.Achievements:- Successfully implemented 9+ new clients onto our software.- Maintain a 100% retention rate on client accounts.- Leading initiatives such as planning and chairing meetings, creating and maintaining Project Plans, creating and organizing SOWs and Change Management, and communicating with stakeholders.

London, Ontario, Canada

Achievements:- Led the Camps on TRACKS program by coordinating initiatives such as chairing meetings, creating presentations, arranging and conducting training sessions, implementing the marketing plan and building relationships- I conducted trainings for outside agencies to implement the program throughout Ontario, leading up to 500 participants at a time, speaking and engaging the participants for up to 4 hours. Overall I presented to over 2500 individuals over the course of two years.- I presented in various conferences such as PRO, OCA and Camp Symposium. I led booths in conferences such as OACRS and CEC and I was a guest speaker at multiple workshops and symposiums.- I helped launch the Camps on TRACKS website and Train-the-Trainer program, with ideas of how the project would continue post-grant.- I was responsible for being the point of contact between the three local partners to the project, the granter and the public, where I successfully translated the needs of everyone to ensure they were accounted for at every step.

London, Canada Area

After graduating from the Autism and Behavioural Science program, I was approached to be a college supervisor. My responsibility was to be a point-of-contact for the students and their placement sites, as well as grade their assignments and track their placement accomplishments.Achievements:- I was able to navigate through a number of challenging situations without damaging our partnerships with the placement sites and supervisors, as well as be equally attentive to the students that required less feedback.- I was able to supervise students that were local as well as those who were taking placements in other parts of Ontario, being available to their needs.- I completed grading of all assignments within 48 hours of submission and arranged meetings with my students and their supervisors within 24 hours of a need.

London, Canada Metropolitan Area

Achievements:- Worked with my colleagues to teach language skills to multiple previously non-verbal children so they could communicate their needs with those around them.- Led a client's program that highlighted the goal to make a friend before high school. In this situation, I helped the client independently and in social settings to gain skills that the peers already had. I also encouraged the peers to respectfully give feedback to my client about their needs as well, as my client did not have the ability to read a situation skillfully.- I managed multiple high-stress situations while working independently with my clients, such as when the family did not follow the behaviour plan in place, when aggressive behaviours came to play with my clients and medical situations. I learned to think quickly, but thoughtfully, on my feet, to trust my instinct and to voice my opinion in a respectful but firm manner. - Since most of our work was working together as a team, but individually on a schedule with the client, I gained the ability to advocate for the client based on what I had observed during my sessions, to collaborate as a team on the needs of the client and to combine our strengths to be the best possible team for the various clients.

London, Canada Area

Achievements:- Introduced a social presence across Facebook, Instagram and Twitter where our presence grew at a steady rate.- I created picture/video content that drove traffic and subsequently boosted sales by styling photos to keep up with the latest trends.- Occasionally I would work with the sales team to meet business demands as required, assisting with administrative or sales activities as necessary to ensure a smooth client experience.

London, Canada Area

- I acted as a counsellor and consultant for high-risk school-age children and pre-teens with behaviour challenges, mental health issues and autism.- I collaborated on a variety of assessments, supports and programs to foster a positive school environment with expectations that suited the unique, specialized needs of each student.- I championed a Girl’s Group that fostered an open dialogue on mental health, especially in pre- and teenage years.

London, Canada Area

Seasonal work- Worked with children ages 5-12 from various demographic areas, with a variety of behavioural and developmental needs.- Organized campers to provide them with activities throughout the week and trips into the community.- Responsible for single high-needs campers, integrating them into the camp program and supporting them in their needs.

London, Canada Area

- As a host, demonstrated exceptional time management and customer service skills that led to a newly created position “Head Host”.- Maintained corporate culture, became proficient at multitasking using time management, developing strong customer service skills to ensure guest experience, as well as strong communication skills while working independently and part of the team while on the floor.

Bachelor Of Science - Bs, Psychology

Graduated with Honours. Double major: Psychology and Philosophy, Minor: Political Science.

Autism And Behaviour Science Graduate Certificate, Behavioral Sciences

Graduated on the President's Honour Roll