Sarah Beth Dias Email & Phone Number

Mississauga, Ontario, Canada

• Spearhead self-initiated and appointed ad hoc projects, system implementations, and team processes.
• Co-ordinate with various departments to ensure customer satisfaction and streamlined processes.
• Provide oversight and accountability for Sales order integrity, accuracy, and compliance with accounting, tax, and management regulations.
• Assess trending issues with implementation teams to identify root causes and prevent future issues.
• Lead onboarding presentations with new hires and existing employees.
• Various testing within Workday and Salesforce environments to verify system implementation.

Mississauga, Ontario, Canada

• Strategized with several departments to ensure invoice delivery and customer satisfaction.
• Brainstormed with teams to improve current processes and customer experience.
• Customer service, payment method set up, and customer complaint resolutions.
• Spearheaded ad hoc projects to improve finance system processes and procedures.
• Continually exceeded weekly target for collections.
• Workday payment recording, write offs, credits, and reporting.

• Provided childcare for an 8 year old and a 4 year old child
• Providing meals and a safe space to learn and play
• Transported 8 year old to school
• Created activities for the kids to play
• Ensured the kids have outdoor time daily

Etobicoke

• Performed orientations for new hires, preparing them to achieve full potential within their roles.
• Coached overseas employees with immigration documentation according to legal standards, ensuring company efficiency and integrity.
• Responded to various urgent requests of the CEO.
• Perform consistent communication with clientele, maintaining positive and professional relationships.
• Structured various documentation to support data entry and assessment, invoicing, credits, and spreadsheets.
• Executed various tasks to meet pressing deadlines.

Thornhill

• Led various resident activities to encourage daily activity and wellness for the residents.Executed various administrative duties including spreadsheets for payroll data entry, handling petty cash, and answering the.
• Ensured onsite safety courses were completed by employees.
• Worked as the onsite communicator for safety drills verifying that proper procedures were adhered to as per legal standards.

• Provided childcare for a 3 year old girl and a 1 year old boy
• Cooked breakfast, lunch, and dinner
• Helped the kids get ready for the day
• Provided a safe place for the kids to learn and play
• Created activities for them to try
• Ensured they had outdoor time daily

• Cared for an elderly woman
• Changed and assisted with dressing
• Assisted with transportation around the house
• Cooked meals
• Cleaned the house

• Provided guidance and assistance for a university student with ADHD
• Read through materials, assisting with discerning main points of reading
• Provided bullet points and templates for structuring essays and research projects

Thornhill

• Managed the customer service desk and guided employees to ensure positive customer experience.
• Interacted with the public and tended to consumer needs
• Trained employees as it pertains to their role as well as urgent matters (ex. fire drills, power outages, medical incident procedures).
• Utilized the company database for product data entry and system processes.
• Created various spreadsheets containing product info for advertising purposes.
• Created training handbooks for new hires and employee reference.

Zambia, Alaska, Israel, Cambodia

• Initiated and organized events for fundraising, including, but not limited to: handling funds, presenting seminars on various developing nations, recruited volunteers in accordance to each event.
• Created and co-ordinated various activities depending on the age group including games and lessons.

• Utilized EMS Database for booking rooms for overnight stays, events, and parties to ensure guests were appropriately looked after to their satisfaction.
• Interacted with staff and security from various departments, completing tasks according to instruction.
• Issued parking validation and handled various secretarial tasks
• Sought to various student and faculty needs.

Collingwood, Ontario, Canada

• Managed retail store and provided customer service.
• Trained new hires and existing employees on everyday tasks.
• Executed administrative tasks (ex. bank deposits, invoicing, answering the phone, filing etc.)

Bachelor’S Degree, English Literature

I studied at Tyndale for five years, minoring in Philosophy, Psychology, and Biblical Studies and Theology.

Audio Engineering And Sound Production, Audio

This year both challenged and amazed me. I learned everything from how electricity works to utilizing various DAWs, strengthened my music.