Sarah S. Email & Phone Number

Van Wert, OH, US

Santa Barbara, California, United States

• Serve as a customer support leader, tasked with managing a team of content moderators on the Zoomie app to maintain a positive environment and comply with corporate and legal guidelines
• Triage customer support inquiries and connected contacts with correct internal personnel to manage needs
• Liaise with teams to understand customer service/moderation pain points and identify solutions to implement strategiesthat improve the customer experience
• Oversee employee recruitment, training, onboarding, and payroll processes

Long Beach, California, United States

• Advised the Lazo team in evaluating, selecting, and implementing customer service software solutions designed to improve employee productivity, optimize policies and procedures, and increase customer retention
• Utilized excellent communication skills to collaborate with Lazo's Customer Support Lead in authoring and documenting internal and external customer support policies and guidelines
• Assisted with staffing strategies such as hiring, interviewing, onboarding, and training for the offshore customer support team, successfully driving their skill set growth and professional development

Santa Monica, California, United States

• Provided accurate and appropriate information to customers in answering questions, troubleshooting issues, and resolving complaints to ensure customer satisfaction
• Collaborated with internal departments to find resolutions and conduct further research on customer accounts to uncover the root cause of concern for timely resolution
• Maintained in-depth knowledge of company systems and processes to drive customer satisfaction with swift and successful handling of escalated complaints

San Diego, California

• Answered customer questions about policies and procedures with friendly and knowledgeable approach
• Investigated and resolved customer concerns related to order inquiries and delivery tracking, successfully progressing the order to shipping process to meet customer demands
• Maintained a detailed database of customer conversations, shipping updates, and order changes
• Effectively collaborated across departments to resolve customer-related issues

Van Wert, Ohio

• Responsible for communicating with pharmacy customers to gather and verify personal, medical, and insurance information prior to delivery of prescriptions
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency, and service quality
• Strictly adhered to HIPAA regulations and upheld patient privacy rules
• Provided direct support to Pharmacist in protecting drug supply by following exact safety and security protocols
• Followed medication-handling techniques and industry best practices to minimize risk and maintain accuracy
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues

Van Wert, Ohio

• Explained billing, insurance, and wireless phone operation to familiarize customers with new purchases and processes, earning a track record of continuous sales growth and performance goal attainment
• Drove sales success by building displays and merchandising products to increase consumer traffic and engagement
• Replenished supplies by monitoring and sourcing inventory that led to adequate stock to meet business demands
• Maintained customer satisfaction, quickly resolving issues and offering technical assistance on products and services

Lima, Ohio, United States

• Kept the floor presentable and customer-ready by overseeing continuous store recovery and maintenance actions
• Reviewed and mitigated financial errors by carefully counting drawers at beginning and end of each shift
• Filled in for store management on demand, smoothly handling day-to-day operations and maintaining leadership continuity for the team

Van Wert, Ohio

• Worked closely with management and IT to develop a new cancellation system to improve operational workflow
• Served as a liaison between the customer and department of motor vehicles concerning insurance disputes
• Processed policy cancellations and reinstatements