Sarah Edmonds Email & Phone Number

Boston, MA, US

Franklin, Massachusetts, United States

• Leading Translation Modernization initiative by onboarding GenAI machine translation solutions to save time, cost, and resources, while scaling future global sales potential.
• Implementing WCAG 2.1 AA digital accessibility standards across Dell Learning portfolio through LCMS (Xyleme) programming and team member training and coaching.
• Delivering Quality Management program that measures adoption of customer-focused training industry standards and KPIs in alignment with CSAT scores.
• Operationalizing organizational support by delivering LSTS Help Center and LSTS Resources Sharepoint, supplying point-of-need job aids to team while defining SLAs and support metrics.
• Mentoring with Excel with Dell and Summer Intern programs, building relationships with college students that foster their professional and personal development.
• Promoting cross-organizational engagement as Communications Lead for the Women in Action enterprise resource group's East region.

Greater Boston Area

• Recruited, trained, and managed a team of high-performing content developers and subject matter experts.
• Assigned projects, managed resources and workloads, and conducted performance appraisals.
• Provided coaching, mentoring and feedback; supported continuous learning and development to enhance both individual performance and team capabilities.
• Developed standards, documentation, and training for rapid creation of digital content utilizing instructional design and adult learning principles.
• Measured content quality in a continuous improvement model that captured metrics to provide insights and assess impact.
• Worked cross-functionally to develop strategy plans targeted at customer needs.

Greater Boston Area

• Managed development of Web-based digital products. Met objectives for business requirements, customer acceptance, scope, schedule, and budget.
• Managed the creation of visuals, graphics, and videos for builds in XML content authoring system. Operated within Agile methodologies.
• Worked with authors and subject matter experts to develop innovative and effective material based on market research and customer use-cases.
• Conducted market research to identify customer needs and addressed those needs in the product planning and development phases to expedite product adoption.

Boston, MA

• Managed team of 5 Associate Editors in a high-volume program. Provided feedback and coaching; held performance conversations.
• Worked with development team in Agile environment to analyze and improve piloting digital platform.
• Streamlined team workflows to increase efficiency.
• Interviewed and trained new hires. Rewrote and organized team documentation and training materials, reducing training time by two weeks.

Greater Boston Area

• Managed high-volume Science programs; previously managed the Business program.
• Supported sales and accounts in building, pricing, scheduling, and ordering custom adoptions. Troubleshot problem orders quickly and diplomatically.
• Liaised with Development, Design, Rights, Production, Manufacturing, and Warehouse to ensure timely fulfillment of complete, accurate orders.
• Learned list of titles, ancillaries, and technology to suggest appropriate materials.
• Led file acquisition initiative that saved the department $150,000 in three months.

Boston, MA

• Assisted Associate Editors in Professional & Career team.
• Managed and prioritized group inboxes and a customer service phone line.
• Performed title set-up and ordered author evaluation and review copies.
• Assisted with special tasks.

Boston, MA

• Analyzed and preflight electronic files for final press output.
• Tested final book files for trim size, embedded fonts, resolution, etc.
• Troubleshot problem files and sent final files to press while meeting tight deadlines.
• Collaborated with project managers, print buyers, and vendors in all departments.

Master Of Arts (M.A.), Writing, Literature, And Publishing

Bachelor Of Arts (B.A.), Communications (Multimedia)