Sarah Mueller Email and Phone Number

Manages global, diverse team of analysts providing process intelligence and measurement products, analysis, and insights to process owners and operations leaders in HR, Supply Chain, Procurement, Finance, Transportation, and Master Data. Part of recently formed Global Strategy & Process corporate function reporting to CEO.•Implemented Process Mining and Celonis COE: Cargill capability owner for process mining, measurement and monitoring powered by Celonis, focused on Order To Cash and Procure To Pay process health and execution. Measures progress against top strategic priorities.•Discovers and vets experience and efficiency improvement opportunities: Building accounts payable value case based on payment term usage and vendor inconsistencies within and across systems with estimated value of $981M. Discovered $111M in open credit notes across multiple SAP instances which resulted in project launch and $64M in value realization to-date.•Builds and supports strategic, sustainable data and metric products for end-to-end operations performance management: Proposed and sponsored project to define, build, deploy PTP Run Metrics digital product to business and function users, using PowerBI and data lake. Solution has over 10,000 clicks per month, is fully automated, includes six SAP instances’ data, and contains the metrics and supporting raw data used to detect and remove blocks and stops in PTP process execution. Responsible for 50+ products.•Provides expertise, thought leadership and training to process leaders and practitioners: Owner of Process Performance tenet within inaugural Business Process Management (BPM) COE. Contributor and editor to BPM Playbook.

•Facilitated data- and insights-driven business review meetings: Brought the quantitative numbers and analysis together with qualitative expertise from operations leaders to discuss and deeply understand results and trends and manage improvement action plan.•Delivered globally usable, automated, sustainable data products: Defined and operated framework for building and managing data and metric products in PowerBI and Celonis used to measure and analyze operations results and improvement opportunities.•Built high-performing team: Achieved 3-year average team engagement score of 98% with 100% response rate. Created and nurtured a foundation of trust, teamwork, collaboration, psychological safety, focus and accountability.•Strategically structured team and operating model: Defined Agile product teams by business process and implemented structured work intake and activation approach resulting in high stakeholder satisfaction, incremental value delivery at pace and optimized product catalog.

•Improved IT user satisfaction after large-scale outsourcing: Applied Lean Six Sigma (LSS) methodology to improve satisfaction with ticket closure from 65% to 87% with focus on voice-of-the-customer, mistake-proofing, and control plan management.•Evolved major incident declaration: Improved satisfaction by 15% by elevating the voice of the business into the process, removing non-value-added steps, and changing the IT department’s mindset, that it’s preferred to err on the side of caution and be wrong in favor of responding to perceived critical business impact with a sense of urgency.•Enabled vendor contract management: Operationalized contract metrics during transition to managed service provider through detailed definitions, data mapping, visualization. Established vendor performance review cadence using metrics and improvement plan.

*Responsible for metrics identification, data management, and reporting asset delivery for the Incident, Service Request, Configuration, and Problem Management processes across the Global IT function*Champion for the Global IT strategy to run like a business and to institute a performance management capability that enables decision-making based on fact-based results and information*Educator of senior IT leaders, business partners, and managers/supervisors on usage of reporting assets to view results and identify continuous improvement*Thought leader and owner of the Operations Playbook, Production Assurance Dashboard, detailed report inventory, core metrics inventory, Reporting SharePoint site*Delivered Production Assurance Dashboard, an enterprise reporting asset to view Global IT operations results by customer and by support organization*Provided thought leadership and creativity to stand-up and sustain the Platform Operating Review meeting, a transparent, fact-based discussion with IT business partners to understand how IT performs for the business in the areas of operations, project delivery, and risk. On-going responsibility to prepare analysis based on information from several data sources to evaluate and demonstrate IT operations effectiveness and efficiency.*Project leader for the Daily Production Call dashboard, a leadership cadence to ensure that IT is ready to support the business today

•Aligned people, process, technology, and data to deliver effective, efficient IT operations to 40,000 employees and contractors globally

*Managed a global, cross-functional project team, including Cargill employees, 3rd-party providers, and vendors, to build a Symantec Endpoint Protection infrastructure and upgrade Cargill global PC and server footprint from four legacy versions to one standard version. Completed project on-time and under budget with a 98% deployment rate.*Managed global stakeholders, including the project sponsor and executive steering committee. Delivered status reporting and coordinated status meeting with technical teams and leadership*Filled role of subject-matter expert and project advisor for the global Laptop Encryption project.*Represented End User Services (1 of 4 primary IT verticals) in designing and implementing the corporate IT Project Work Intake process.

*Provided level 2 technical support for Cargill’s global email solution*Pioneered Problem Management process execution in Cargill IT: proposed and accepted Problem Manager role and reduced team’s incident volume by 15% over a 10-month period. Activities included data cleansing and analysis, data trending, identification of themes and opportunities, cost/benefit analysis, and leadership of technical SWAT teams to identify and eliminate root causes.*Member of multi-million, global project to upgrade Cargill’s global email solution to Microsoft Exchange. As the customer-facing sub-team lead for the EMEA region, managed all communications, coordination, readiness, and issues for all impacted users.

*Provided level 2 technical support of the iSeries platform on global support team, including hardware and operating system*Technical Lead for Asia Pacific Globalization project: reduced cost, increased efficiency, and improved team engagement by standardizing support procedures and implementing a follow-the-sun support schedule*Member of Cargill’s Atlas program team, chartered to IT Service Management process and Remedy tool to Cargill IT. Roles included iSeries team Super User, global team trainer (assignments in NA, EMEA, and AP), and NA Communications Champion