· Leading redesign on cloud security platform tools - search, cybersecurity threat prioritization, dashboard & compliance tools through collaboration with c-suite, AI specialists & frontend & backend engineers.· Developed & launched feature for enterprises to provide overview across clouds & subsidiaries’ security & compliance

· Developed an enterprise capability in Spotify for Artists' (S4A) web platform for resolving 300+ cases where artists' names were incorrectly pronounced.· Collaborated cross-functionally with product managers, engineers & legal to introduce design strategies for embedding accuracy into generative AI experiences, incorporating diverse perspectives into design solutions to meet various stakeholders' technical requirements.· Ideated product strategy & high-fidelity prototype for streamlining the access level upgrades for S4A’s artist teams & label teams after analyzing their customer journeys to overcome permission management restrictions.· Documented 30+ user flows in eight features on S4A as an internal design resource for 180+ product managers, engineers, and UX designers.

· Performed user research on an academic department's site's user interface via one-on-one interviews and meticulous surveys that revealed information architecture problems.· Distilled research & findings into actionable site improvement plans and consulted front-end developers on implementing changes via website mockups & iterations

· Conducted user research to unveil 40+ pain points in Dell's Salesforce platform and equipped 42,000+ sales personnel with a reinvigorated filter function that streamlined quality lead identification.· Formulated the filter function's strategy validated by heuristic evaluations, surveys, user interviews, and usability testing.· Synthesized feedback & research into empathy & affinity maps, user flows, journey maps, and impact analyses.

· Designed client-facing assets for a global real estate firm's Asia-Pacific region's bids & proposals team and implemented the brand's updated visual style guidelines across all materials.· Compiled a library of 100+ iconography & photo assets used by 80+ staff to convey the brand's mission & vision to clients in a clean, eye-catching format