Sarah Fulham Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Montreal, Quebec, Canada

As QA, I took ownership of ensuring software quality for the Care Platform, an innovative platform that connects healthcare practitioners with patients. My role involved working closely with the engineering team to validate changes and implement effective testing best practices. I documented new features in a way that was easy to understand for Technical Support and the Care teams, ensuring seamless user experience. My contributions played a role in maintaining trust in the quality of new features.

Montreal, Quebec, Canada

As a Technical Support Agent at Dialogue, I was the go-to person for end-users seeking support in both English and French. I used tools like Slack, Jira, Logrocket, Datadog, and Halp to efficiently assist users with a wide range of hardware, software, and system-related issues.In addition to hands-on support, I collaborated with cross-functional teams to define and implement new IT and technical support processes to support Dialogue's rapid growth. My troubleshooting skills were put to the test as I identified, refined, and escalated user-reported bugs to developers and stakeholders, while providing user-friendly workarounds to our users.Moreover, I coordinated and communicated outages across Dialogue, ensuring that all stakeholders were informed of any issues in a timely and effective manner. I also took ownership of ensuring a fast and efficient database migration process, guaranteeing that users were unblocked within a two-day SLA.

Montreal, Quebec, Canada

In this role, I was responsible for identifying and resolving app errors, and played a vital role in researching and logging the source of these errors. Working closely with agents and supervisors, I ensured timely resolution to issues and maintained a high level of reliability.In addition to troubleshooting, I also contributed to testing new user-facing products to ensure a positive experience, while simultaneously maintaining tools for our agents.

Montreal, Canada Area

I was dedicated to delivering excellent customer service through both phone and chat support. My focus was always on providing quality, empathetic support to passengers, even when dealing with escalations.To accomplish this, I utilized a variety of global distribution systems (GDSs) and internal tools such as Intercom to assist Hopper users both pre- and post-booking. My GDS expertise allowed me to provide a range of services, including quoting and exchanging itineraries for passengers and working closely with the ticketing team and airline agents to solve problems like stranded passengers and waiver requests.Throughout my role, I maintained open communication with passengers and colleagues alike, working collaboratively to find the best solutions for each situation.

Montreal, Canada Area

For my third rotation I work under the Diversity Champion in Quebec and collaborate with the leaders of RBC's Quebec Employee Resource Groups (ERGs) to restructure the ERGs. Through the restructuring we are breaking down the ERG silos and achieve greater outreach and participation from employees outside of Montreal.

Montreal, Quebec, Canada

Career Launch program is a unique experience to bridge the transition from academics to employment. Providing me with hands on experience to learn and build a network. With this opportunity, I worked 6 months in a branch as a client advisor. Followed that with 3 months at a charity and finally, returned with RBC for 3 and a half months in HR.

Montreal, Canada Area

I worked as a client advisor during my first rotation as a Career Launch Associate. I was responsible for serving clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch. I would listen, understand & resolve client concerns, where possible, at first point of contact. Also, promote RBC's digital capabilities by educating and assisting clients with our products.

Montreal, Canada Area

I worked as a Communications and Development Associate during my second rotation as a Career Launch Associate. LOVE is celebrating its 25th year of transforming the lives of youth affected by violence. During my time with LOVE I worked on increasing engagement on social and online media. I helped advertise on social media, coordinate volunteers as well as set up and take down for their 5 a 7 during International Day of Peace. I was also responsible for the coordinating and gathering information for the 25th anniversary Gala booklet.

Ottawa, Ontario

Work Study Position in the Electrical Engineering and Computer Science Department. in this position I provided clerical and secretarial support, maintained office supplies, mail and office spaces for students and staff in the department. I also assisted students and professors in French and in English with any inquiries they might have. Worked on general office ad-hoc duties. During the summer I was working under the director of the Photonics department in the Advance Research Complex at the University of Ottawa and trained new employees.

Mississauga, Ontario

I started this position in the July 2015 and returned once again for a summer student position in 2016. I was responsible for digitizing and organizing over 500 sales representatives that worked at KFF in the last ten years. In between that, I also managed other assignments involving data entry that supported the CCO and Director of Compliance within given deadlines.

Burlington, Ontario

In this position I served as one of the company's only bilingual (French & English) customer service representatives, I quickly learned an array of information on pool supplies and accessories. I helped with website and email translations from French to english and English to French and fixed any website translation errors. I promptly responded to general inquiries about product or ordering process over the phone, email and live chat. Guaranteeing positive customer experience and resolving all customer complaints.

Ottawa, Ontario

In this role I researched and contacted businesses that might benefit from AIESECs Internship opportunity. I participated in sales trainings and conferences to develop and improve sales techniques. Once a company signed on, we were responsible for resume selection & interviewing candidates to provide a short list of ideal interns that best suit the client.

Full-Stack Web Developer, Computer Programming

9-week full-time intensive coding bootcamp learning HTML, CSS, Bootstrap, JavaScript ES6, SQL, git, GitHub, Heroku and Ruby on Rails..

Rapid Software Testing Explored Online

This course is a responsible approach to software testing, centered around people who do it.

Bachelor Of Social Science (Bsocsc), Women'S Studies