Sarah Frazee Email & Phone Number

Camas, Wa, Us

Portland, Oregon Area

Responsible for research, development and growth of vintage clothing and accessory e-commerce business

Camas, Washington

Managed the W2 Designer teams at MODSY; these teams are responsible for design work, project management, and client communication (email and video calls) for MODSY Premium and Luxe package clients. I am also currently in charge of recruiting, hiring, and development of progressive discipline for the greater US team with my focus never straying from maintaining an exceptional customer experience. I scaled this team from 7 to 120, created onboarding/training, created additional structure/job descriptions for Leads and Supervisors while scaling, and onboarded an additional territory manager as the Design Specialist organization grew. In addition, I managed the team through right-sizing multiple times. I carried out layoffs and worked closely with my team’s Operations Manager to create a new workflow that would support long-term company stability through increased efficiency. In 2021 I recruited and built a Customer Excellance team to handle all customer escalations and improve our Net Promoter Score. This highly successful team has transformed customer satisfaction for our teams. Pipeline Management, project management, database management, escalated client support, creating SOP and workflow, and outsourcing are some of the areas that this role has included.

Pacific Northwest

-Managed day-to-day operations of multiple women’s/children’s contemporary boutiques-West Coast Training Manager for Splendid brand; responsible for training assignments throughout entire West Coast region for Store Manager onboarding-Responsible for training and development of management and staff in Pacific Northwest stores-Initiate, promote and host in-store events to increase sales and build stores client book-Build relationships with regional partners and develop strong recruiting strategies-Maintain effective corporate business partner relationships-Responsible for Visual Standards, physical plant and operations for Pacific Northwest district

San Francisco, California

-Ensured that sales were generated while demonstrating and maintaining an enthusiastic and professional standard of guest service-Directly managed stock levels and maintained accountability for inventory to support #1 volume store in the West Coast district-Recruited Store Manager and sales candidates nationwide for Swatch Group US Brand Manager-Completed forecasting to set sales goals and headcount for 3 Bay Area Swatch boutiques-Trained and developed all managers and associates; wrote performance appraisals and conducted performance review meetings-Completed weekly one-on-ones with sales team to ensure that individual and store store sales goals were me ton a consistent basis-Planned for and managed the annual inventory process to deliver strong results-Maximized team and individual performance through consistent coaching and feedback using performance management processes-Identified and communicates to district-level field management opportunities for increased sales; develop and executes plans to realize those opportunities-Assume additional management responsibilities in the absence of West Coast District Manager-Responsible for recruiting and maintaining a quality core staff

Emeryville, California

-Coordinated and supervised hiring, training, and scheduling at “Best in Class” store with 125+ employees-Participated in weekly walks-through visits with regional and international members of Marketing, Visuals, and Executive teams-Coordinated yearly store meeting with 150 participants, including regional Vice President-Planned, supervised, and audited markdowns, pricing, signage, and marketing at high visibility, high traffic Emeryville, CA location-Ensured Back of House compliance and organization for $10M retail store-Completed weekly, monthly, and yearly compliance audits to ensure store safety, hiring document legality, meal compliance, pricing/signage accuracy, and replenishment effectiveness-Supervised facilities team and completed weekly facilities walks with the Store Manager-Worked with regional Loss Prevention team on tracking, reporting, and recovering both internal and external causes of loss-Scheduled, trained, and supervised Ship from Store team, bringing in over $1K in revenue per day from online ordering to the store level

Berkeley, Ca

Taught staff how to effectively buy clothes and accessories, including construction, clothing eras, client desirability and marketability. Trained large groups (up to 100 participants) in apparel/fashion construction, hiring/training, employee development, changing store culture, and store visuals. All store operations, Human Resources, and merchandising.

Greater Los Angeles Area

Managed six stores in the Los Angeles/Orange County area. Successfully opened Fullerton, CA location, including coordination of hiring and training entire staff, store set up, visuals, and inventory development. Analyze, train on, and affect change using monthly and quarterly income statements, shrinkage reports, and Cost of Goods summaries.

Houston, Texas Area