Sarah Jordan Email & Phone Number

Point Pleasant Beach, Nj, Us

•Proven track record of building and maintaining strong relationships with clients in the education technology sector.•Implement customer-centric strategies resulting in increased customer satisfaction and retention.•Proactively address and resolve customer issues, demonstrating a commitment to client success and satisfaction.•Collaborate with cross-functional teams to ensure prompt and effective resolution of customer challenges.•Successfully manage renewal processes, achieving high renewal rates and upselling additional services.•Collaborate with sales, marketing, and product teams to align customer success strategies with overall business objectives.•Stay informed about the latest trends in education technology, ensuring a proactive and adaptive approach to customer success.

•Managed a portfolio of 80+ accounts•Responsible for onboarding, engagement, expansion, and renewal•Hosted and facilitated implementation meetings with stakeholders to develop and execute customized plan of action•Developed customer relationships through ongoing communication, training, and regularly scheduled meetings •Tracked implementation activity, customer information, and sales updates in Salesforce•Provided virtual and on-site training and support•Drove utilization and engagement by creating custom reports and supporting partners in making data-based decisions

Masters In Teacher Leadership, Education Leadership

Certificate, Special Education And Teaching

Bachelor Of Education - Bed, Elementary Education And Teaching