Sarah Jordan

Sarah Jordan Email and Phone Number

Manager of Customer Success @ BrainPOP
Point Pleasant Beach, NJ, US
Sarah Jordan's Location
Point Pleasant Beach, New Jersey, United States, United States
Sarah Jordan's Contact Details

Sarah Jordan personal email

n/a
About Sarah Jordan

I specialize in building customer relationships to enhance satisfaction, retention, and successful implementation. I currently serve as the point of contact for over 80 clients, providing product education, addressing pain points, and educating clients on how to make data driven decisions based on utilization.My customer success skills include:-Ability to communicate subject matter expertise thoroughly, confidently, and effectively-Success in account renewal and upsells to specifically address customer needs and highlight company products and offerings-Strong collaboration with individuals of all backgrounds-Building customer relationships to tailor supports to meet individual customer needs- Experienced user of both Salesforce and Gainsight

Sarah Jordan's Current Company Details
BrainPOP

Brainpop

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Manager of Customer Success
Point Pleasant Beach, NJ, US
Website:
brainpop.com
Employees:
296
Sarah Jordan Work Experience Details
  • Brainpop
    Manager Of Customer Success
    Brainpop
    Point Pleasant Beach, Nj, Us
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  • Brainpop
    Manager, School Customer Success Team
    Brainpop Jul 2024 - Present
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  • Brainpop
    Customer Success Manager
    Brainpop Aug 2023 - Jul 2024
    •Proven track record of building and maintaining strong relationships with clients in the education technology sector.•Implement customer-centric strategies resulting in increased customer satisfaction and retention.•Proactively address and resolve customer issues, demonstrating a commitment to client success and satisfaction.•Collaborate with cross-functional teams to ensure prompt and effective resolution of customer challenges.•Successfully manage renewal processes, achieving high renewal rates and upselling additional services.•Collaborate with sales, marketing, and product teams to align customer success strategies with overall business objectives.•Stay informed about the latest trends in education technology, ensuring a proactive and adaptive approach to customer success.
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  • Rethink Ed
    Engagement Manager
    Rethink Ed Apr 2022 - Aug 2023
    •Managed a portfolio of 80+ accounts•Responsible for onboarding, engagement, expansion, and renewal•Hosted and facilitated implementation meetings with stakeholders to develop and execute customized plan of action•Developed customer relationships through ongoing communication, training, and regularly scheduled meetings •Tracked implementation activity, customer information, and sales updates in Salesforce•Provided virtual and on-site training and support•Drove utilization and engagement by creating custom reports and supporting partners in making data-based decisions
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  • Brielle Elementary School
    Elementary School Teacher
    Brielle Elementary School Aug 2016 - Apr 2022
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  • West Windsor - Plainsboro Regional School District
    Elementary School Teacher
    West Windsor - Plainsboro Regional School District Aug 2014 - Aug 2016
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  • Brielle Elementary School
    Elementary School Teacher
    Brielle Elementary School Sep 2012 - Aug 2014
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Sarah Jordan Education Details

Frequently Asked Questions about Sarah Jordan

What company does Sarah Jordan work for?

Sarah Jordan works for Brainpop

What is Sarah Jordan's role at the current company?

Sarah Jordan's current role is Manager of Customer Success.

What is Sarah Jordan's email address?

Sarah Jordan's email address is sa****@****cbh.com

What schools did Sarah Jordan attend?

Sarah Jordan attended Rowan University, Rowan University, Salisbury University.

Who are Sarah Jordan's colleagues?

Sarah Jordan's colleagues are Jody Gopaul, Camille Tagami, Nicole Gutierrez, Jessica Vanderbeek, Emily Kirchner, Kiley Dalrymple, Guy Shilon.

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