Sarah Pope Email & Phone Number

Leading design for the Integrations and Data portfolios.

Evolving the member and internal customer service experience for a pharmacy benefits management organization across multiple channels and business offerings using human-centered design approaches and tools like Figma and Mural. • Facilitating service design activities with cross-functional teams across the business to support ongoing improvement of internal customer service tools and processes.• Developing detailed end-to-end journey maps across all service touchpoints to… Show more Evolving the member and internal customer service experience for a pharmacy benefits management organization across multiple channels and business offerings using human-centered design approaches and tools like Figma and Mural. • Facilitating service design activities with cross-functional teams across the business to support ongoing improvement of internal customer service tools and processes.• Developing detailed end-to-end journey maps across all service touchpoints to uncover gaps and areas of opportunity.• Creating scalable frameworks for design critiques and career ladders to elevate the growth and development of the Experience Design team.• Mentoring product designers and researchers to ensure quality and consistent user experiences. Show less

Remote

Led end-to-end product design strategy for seven teams in Paycor’s Platform Suite, creating design and research artifacts using tools like Sketch and Miro. Hired and mentored newer designers.• Led design and research efforts of company-wide initiative to improve the scalability and information architecture of our platform for our enterprise clients leading to increased retention rates.• Initiated the redesign of Paycor’s legacy reporting and analytics platform based on… Show more Led end-to-end product design strategy for seven teams in Paycor’s Platform Suite, creating design and research artifacts using tools like Sketch and Miro. Hired and mentored newer designers.• Led design and research efforts of company-wide initiative to improve the scalability and information architecture of our platform for our enterprise clients leading to increased retention rates.• Initiated the redesign of Paycor’s legacy reporting and analytics platform based on qualitative and quantitative research insights.• Evangelized human-centered design methods through co-creation workshops, customer panels, and research analysis sessions with key cross-functional stakeholders to ensure alignment on customer problems.• Coached designers to ensure commitment to craft and aligned design strategy within the Platform suite. Show less

Remote

Developed a product strategy and designed features for clean energy startup that connects and controls IoT devices for utility companies using human-centered design practices.• Established the visual design system for utility-facing and homeowner-facing desktop and mobile apps. • Facilitated design thinking workshops to help define the company’s brand voice and communication strategy.

Remote

• Designed a workforce analytics product to give HR managers actionable insights into their hiring process which led to users improving their overall metrics and hiring practices. • Conceived of and designed a premium custom career site feature that produced more than $70k in recurring monthly revenue in it’s first quarter and became an above-average source of quality applicants.

Led user experience design for 3 Agile teams, conducted user research to drive product design strategy.

Louisville, Kentucky Area

Acquired by RealPage in 2015, Indatus provides cloud-based communication applications and telecom infrastructure for over 12,000 customers in the multi-family industry.• Redesigned a legacy resident notification product, resulting in increased adoption and sales rates. • Led an audit of all product content and developed a content style guide for designers and developers to help standardize interface copy for all Indatus products and provide a consistent user experience.

Louisville, Kentucky Area

Opened in 1915, Doe Anderson is a multidisciplinary advertising agency working to build brands and strategize with clients, resulting in $130 million in billings.• Designed and developed the 2012 Kentucky Tax Amnesty Program landing page where users could find program information and sign up to participate. The site got over 77,000 visits in two months and contributed to 28,000 taxpayers paying over $58.4 million dollars to the Department of Revenue. • Collaborated with team… Show more Opened in 1915, Doe Anderson is a multidisciplinary advertising agency working to build brands and strategize with clients, resulting in $130 million in billings.• Designed and developed the 2012 Kentucky Tax Amnesty Program landing page where users could find program information and sign up to participate. The site got over 77,000 visits in two months and contributed to 28,000 taxpayers paying over $58.4 million dollars to the Department of Revenue. • Collaborated with team members to design an informational marketing site for the Kentucky Health Benefit Exchange. The site saw hundreds of thousands of visitors and the communication efforts helped over 410,000 Kentuckians enroll from Oct 2013 - Apr 2014. • Designed and managed a modular email newsletter template for the Kentucky Cabinet for Economic Development that saved the client 8-10 hrs of time a month. • Completed an information architecture plan and responsive design for five client websites that averaged over 50 pages of content. • Established a mobile-first development workflow for all new projects on the digital team. Educated coworkers and clients on web standards, usability best practices, and progressive enhancement.Clients included: Maker’s Mark, Jim Beam, Triumph Motorcycles, Carrier, Kynect, State of Kentucky, and Central Bank. Show less

Chattanooga, Tennessee Area

Papercut Interactive is a web design and digital marketing company that focuses on responsive, user friendly solutions for their clients. • Created an information architecture plan in for the Dalton Public School system that allowed for flexible content to be accessed across 10 school websites. After their sites launched, I conducted four training sessions with over 100 teachers and administrators teaching them how to effectively use their content management system. We got a lot of… Show more Papercut Interactive is a web design and digital marketing company that focuses on responsive, user friendly solutions for their clients. • Created an information architecture plan in for the Dalton Public School system that allowed for flexible content to be accessed across 10 school websites. After their sites launched, I conducted four training sessions with over 100 teachers and administrators teaching them how to effectively use their content management system. We got a lot of positive feedback from primary and secondary users of the site, and the content organization is still in use today.• Wrote and developed content management system tutorials for over 5 clients that led to a decrease in support calls and emails.• Designed and wrote content for multiple client email marketing campaigns with open and click through rates above industry averages. • Worked with clients to establish and prioritize content goals before starting a new web project with in-person interviews, focus groups, and card sorting sessions. Show less

Louisville, Kentucky Area

Helped raise public and media awareness of the Kentucky State Fair. Wrote an assortment of promotional materials for the Fair, including press releases, blog articles, web and social media content.

Certificate, Design Sprint Bootcamp With Jake Knapp

This certificate validates my achievement of completing and passing the 2-day Design Sprint Bootcamp by Wily LLC

Ba, Interactive Advertising, Summa Cum Laude