* Manage 8,000+ daily active members on Slack and 500+ Smartsheet users, troubleshooting issues and optimizing user experience.* Develop growth strategies, integrate workflows, and audit app requests following security protocols.* Lead product trainings, collaborating with stakeholders to make data-driven decisions for product optimization.* Conduct market research, gather user feedback, and optimize UX/UI designs for continuous product development.

• Created project plans to fit stakeholder and customer needs and delivered within budget on desired outcomes; full accountability and transparency for project results• Managed over 15 worldwide projects ensuring completion and on time delivery• Used Project Management software, Smartsheet, by developing tools to schedule, track and display projects and tasks across departments, stakeholders and managers• Scheduled and planned meetings to determine scope of work, hours, budget and deliverables accurately• Strategized best practices and most efficient processes providing account growth• Created a budgeting tool showing the live budget as invoices and receipts are submitted• Certified Smartsheet expert for all operations and international clients providing outstanding support• Managed contract vendor projects, including building Spanish websites, landing pages, web updates and management which led to the successful launch the Spanish website and several campaigns• Created the work breakdown structure, milestones, baselines, and critical path for project success

• Managed the design of 24+ events consisting over 40,000 people, including creating print work, marketing collateral, screen design, and the installation of the event design• Utilized graphic design software to conceptualize designs from start to finish, never missing a deadline• Managed video produces, graphic designer and installation artist using Asana as a project management software, coming in under budget every year• Served as a creative guide for all key projects and events by organizing blue sky meetings, pitching ideas which led to successful timely decisions• Managed all aspects of web design, branding and media, leading to successful marketing campaigns• Fostered an on-going relationship with local print companies allowing for lower quotes and quick turn arounds

• Audited thousands of mortgage loans in closing to ensure compliance with government standards• Decreased company loss through identifying unqualified loans and providing solutions for compliance• Trained coworkers on State and government standards¬¬ increasing knowledge and productivity