Sara Wimmer Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

- Supply Chain Strategy for North America: Develop and implement effective supply chain strategies to improve efficiency, reduce costs, improve profitability and enhance customer satisfaction.- Supplier Management for North America: Establish and maintain strong relationships with suppliers, negotiate contracts, and ensure timely delivery of high-quality materials to customers. Hold suppliers accountable to Mixam expectations and ensure compliance with Mixam’s systems and product specifications.- Process Improvement: Identify and implement process improvements to enhance supply chain operations and performance.- Data Analysis: Utilize data analysis and forecasting techniques to predict demands for suppliers, supplier capabilities, supplier performance, profitability, and optimize supply chain operations.- Compliance: Ensure compliance with all relevant regulations, industry standards, and safety protocols. This includes product shipping specifications.- Special Projects: Projects associated with the streamlining of supplier integrations, supplier product quality standards, and other process or cost reduction initiatives.

Schaumburg, Illinois, United States

- Increased monthly sales in the US by 160% from $772,000 to $2 million in two-years- Onboarding, fostering, and elevating relationships with over 20 company partners across 3 countries - Works with partners on multiple tasks, including but not limited to negotiating mutually beneficial yet competitive pricing, onboarding, and shipping solutions both domestic and international- Oversees customer service teams, ensuring excellent customer service to create high customer satisfaction and loyalty both individually and as part of a team - Manages small and large scale order processing for timely and accurate order fulfillment to ensure quality control and customer satisfaction- Optimizing internal processes by continually improving efficiency and reduced costs- Creates and follow through on long term plans and operation strategies for peak seasons and unprecedented periods, reducing redundancy and ensuring resiliency in the supply chain- Guiding the launch of multiple products including market research in the development stage, price and function negotiation with supplier based on current market trends, and working with marketing to ensure a successful launch with the target demographic

Schaumburg, Illinois, United States

- Navigated Mixam through the paper shortage of 2021-2022- Onboarded, fostered, and elevated relationships with over 10 company partners across 2 countries - Worked with partners on multiple tasks, including but not limited to negotiating mutually beneficial yet competitive pricing, onboarding, and shipping solutions both domestic and international- Oversaw customer service teams, ensuring excellent customer service to create high customer satisfaction and loyalty both individually and as part of a team - Managed small and large scale order processing for timely and accurate order fulfillment to ensure quality control and customer satisfaction- Optimized internal processes by continually improving efficiency and reduced costs- Created and follow through on long term plans and operation strategies for peak seasons and unprecedented periods, reducing redundancy and ensuring resiliency in the supply chain- Guided the launch of multiple products including market research in the development stage, price and function negotiation with supplier based on current market trends, and working with marketing to ensure a successful launch with the target demographic

Schaumburg, Illinois, United States

- Interviewed, hired and further developed US customer service team- Personally expanded the customer service team from 1 to 8 members- Coached and increased team member skills by creating specified training material for all US customer service reps - Crafted resolutions for customers with more complex or complicated situations while still abiding by Mixam policy and customer satisfaction

Schaumburg, Illinois, United States

- Gained a thorough understanding of the customer experience in order to accurately guide customers across US and Canada through the online order process from planning to execution- Quickly created customer relationships to effectively and efficiently diagnose and resolve issues including assistance with artwork, planning, design, and troubleshooting using the Adobe Creative Suite- Offered customer satisfaction across multiple platforms via text chat, email and phone- Reviewed artwork for print readiness and guide customers to correct their files if necessary- Worked with production on timelines and other issues that occur during production while communicating with the customer on their order status

Crystal Lake, Il

- Conducted file pre-flight, file imposition, layout, proofing and plate output for digital and offset printing- Operated xerox machine using Fiery system- Collaborated with clients to create a wide array of designs for direct mail, newsletters and apparel- Created color separations for screen printing, output film and utilized RIP for creation- Vectorized artwork from original customer designs for print production

Northbrook, Illinois

-Coordinate production of new graphics to outside print vendors and art submission though quality control of the final printed piece- Establish production timelines and artwork specifications within deadline sensitive environment- Communicate project updates with internal team, customers and vendors- Create artwork for exhibition booths based on client feedback- Designed internal and external company branded materials including sales presentations and client warehouse catalogs- Provided project management and sales support, attended client meetings, and follow up with clients on project details to ensure constant communication between departments

Greater Chicago Area

- Updated brochures for potential tenants and sales team- Researched and created logos and app designs for company owner- Created signage and other print based designs

- Called and communicated with potential students about the college decision making process- Helped students with questions or concerns regarding college and high school- Supervised the telecommunications team to ensure clear and concise communication to potential students and their families

Vernon Hills, Illinois

- Revised labels, signs and info sheets to ensure they are up-to-date with current information and warnings- Designed department signage - Collaborated with a team to create marketing materials for the 12 Oaks Foundation