Sara Hernandez Email and Phone Number
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About me:Wherever I am, you can bet I’m dreaming up and executing projects; my speciality is keeping all the plates up in the air and spinning until it’s time to lower them gently to the ground and celebrate a job well done. From tiling and carpentry, home recording and garment creation to data mining, domain management and graphic design, I’m always ready to jump in and learn, and then apply my newfound knowledge wherever I can. I adore a good to-do list - nothing feels quite like crossing off the final item of the day. As a visual learner, I pride myself on picking skills up quickly once I see them carried out. I’m innately curious and will pick the brain of anyone who knows more about a particular subject than I do.Outside of work, I love to travel with my wife and son, tend to my flowers and vegetables, read anything I can get my hands on (particularly horror, sci-fi, fantasy and memoirs), write music, and express my love for my family and friends by cooking them a delicious meal that we can all sit down to together.What I'm looking for:A role that marries my soft skills with my technical prowess, at a company that embraces innovation, diversity and kindness. I love using my SaaS expertise to ensure that both external and internal stakeholders feel heard, taken care of and respected, and that communication between departments is smooth, transparent and enlightening. If you need someone who can take a messy, undefined internal process and polish it into an efficient and logical protocol, while also addressing user needs and wants, and acting as a translator between technical and non-technical folks, then I'm your gal!
Ashby
View- Website:
- ashbyhq.com
- Employees:
- 288
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AshbyPortland, Or, Us
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Customer Success Training LeadAshby Oct 2024 - PresentSan Francisco, Us
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Technical Product SpecialistAshby Sep 2023 - PresentSan Francisco, Us
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Techops EngineerChipper Cash May 2022 - Dec 2022San Francisco, California, Us- Engineering liaison to Customer and Product Operations - Project management; utilized agile methods, kanban and Jira for development, tracking and collaboration with stakeholders- Incident management via Blameless, Slack and Tandem/Google Meet- Women in STEM ambassador for TechOps team; participated in shadowing sessions for interns and colleagues in Customer and Product Operations- Created process and workflow documentation via Notion, LucidChart, Google Sheets- Developed comprehensive two-week onboarding course for all TechOps new hires via Udemy- Developed cross-departmental SOP documentation and flowchart for bug reporting and incident management- Reduced initial bug response time from 6+ months to under 72 hours- Bug investigation and triage via Jira, Kibana, Amplitude, ReTool, Metabase, staging environments- Bug tracking and reporting via Jira, Slack and weekly syncs with Product Operations and Engineering squads- Developed Q4 bug bash proposal and acquired SLT approval, allowing for dedicated engineering time to be allotted for overdue ticket resolution prior to start of Q1 2023 -
Technical Product SpecialistSquarespace Sep 2020 - Apr 2022New York, Ny, Us- Utilized deep pool of knowledge to manage high-priority, high-complexity cases, while also identifying and resolving internal gaps in efficiency, knowledge and process- Mentored prospective and new specialists to ensure they reach and fulfill their goals and potential - Reworked outdated escalation process, resulting in SLA reduction of 4.5 days, higher CSAT due to quicker resolution and decrease in escalations and casework management times- Created and taught workshop for advisors on best practices for escalated cases, decreasing de-escalations due to insufficient testing and notes -
Senior Customer Operations AdvisorSquarespace Sep 2014 - Sep 2020New York, Ny, Us- Resolved multiple cases across multiple channels simultaneously, while operating above benchmarks - Facilitated and participated in onboarding modules to train and mentor new-hires - Mentored Tier 1 advisors one-on-one to facilitate large-scale metric and knowledge gains- Created and presented informational workshops on complex concepts for all advisors- Collaborated on various projects to improve universal CSAT and advisor productivity
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Booking & Marketing CoordinatorThe House Organ Sep 2004 - Dec 2015- Conceptualized and coordinated shows for roster bands at local & regional venues - Developed and maintained relationships with local venue owners, booking agents, media outlets - Worked as PR and creative director (press releases, posters, one-sheets, merch) for roster bands - Designed album artwork and executed layout using Photoshop, InDesign and Illustrator- Mentored roster and non-roster bands on branding opportunities, promotion best practices, etiquette
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Recruiting CoordinatorWieden + Kennedy Oct 2013 - May 2014Portland, Or, Us- Booked and coordinated interviews and travel for candidates, recruiters, managers - Fostered relationships with local hotels to ensure the optimal experience for visiting candidates - Vetted applicants for summer intern program via resumé review and phone interviews- Managed expenses and offer process for recruiters and applicants via Concur and Docusign -
Project CoordinatorPeci Aug 2007 - Mar 2012Portland, Or, Us- Managed and mentored multiple phone-based customer service and data entry teams- Directed weekly team meetings to surface program and benchmark expectation changes, and to celebrate team and individual wins - Utilized Salesforce to perform quality control checks, and to create weekly and monthly deliverables for project managers, product owners and clients
Sara Hernandez Skills
Frequently Asked Questions about Sara Hernandez
What company does Sara Hernandez work for?
Sara Hernandez works for Ashby
What is Sara Hernandez's role at the current company?
Sara Hernandez's current role is Product Specialist | Project Manager | Certified ScrumMaster.
What is Sara Hernandez's email address?
Sara Hernandez's email address is sa****@****ash.com
What is Sara Hernandez's direct phone number?
Sara Hernandez's direct phone number is +164658*****
What are some of Sara Hernandez's interests?
Sara Hernandez has interest in Writing, Motorcycles, Reading, Writing And Playing Music, Hiking, Going To Shows, Bicycling.
What skills is Sara Hernandez known for?
Sara Hernandez has skills like Microsoft Office, Outlook, Indesign, Photoshop, Social Media Marketing, Proofreading, Photoshop, Illustrator, Creative Writing, Concur, Docusign.
Who are Sara Hernandez's colleagues?
Sara Hernandez's colleagues are Virgil Shelby, Laura Ashmore, Whitney Kennedy, Domenika Vilskersta, Abbye Eva, Noel Deleone, Kushal Gupta.
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