● Provided prompt, accurate, and friendly customer service which includes responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.● Used a customer-focused, needs-based review process to educate customers about insurance options.● Worked with the agent to establish and meet marketing goals and support local community events.● Developed leads, schedule appointments, identify customer needs, and market appropriate products and services.

● Responsible for the successful operations of $40,000 per month restaurant. ● Directly lead and managed team of twelve employees - hiring, training, scheduling, and professional growth of employees to ensure high levels of productivity, customer satisfaction, and experience.● Oversaw finances, inventory tracking, supply ordering, and multiple vendor relationships● Performed duties in accordance with applicable food handling standards, Health Department policies and regulatory guidelines to promote safe working and dining environment.● Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. ● Proactively identified issues, analyzed information, and provided solutions to problems.

● Settled complex to highly complex personal lines auto claims by gathering information to determine exposure, set reserves, make payments, assess liability and negotiate settlement.● Independently analyzed the events surrounding property damage or personal injury to determine whether there was a viable claim for compensation, subrogation, salvage or arbitration.● Actively and successfully managed thousands of claim requests while using empathy to communicate claim action with customers and claimants. ● Summarized liability decision and evaluated claim value and coverage limits involving single or multiple injured parties before negotiating settlement with claimants and attorneys. ● Increased customer satisfaction by quickly resolving claims and client concerns or questions.

● Prepared and assisted patients for examination, procedure, laboratory testing and discharge.● Assisted nurses and other medical professionals with patient care. ● Transport patients within established departmental time frames and productivity standards.● Offered comfort and support to patients and their families.● Transport medical equipment, supplies and laboratory specimens to designated treatment, diagnostic and patient care areas.● Routinely complies with the standards set forth by HIPAA.

● Adhered to state and federal laws when serving alcohol by maintaining proper alcohol handling, sanitation, and safety procedures, and appropriately dating, labeling, and rotating all beverage items.● Provided a pleasant drinking and dining experience for customers while maintaining a clean and sanitary bar area. ● Ensured smooth operation of bar services during absence of supervisor.● Listened to customer complaints and suggestions and resolved complaints.● Instructs personnel in use of new equipment and cleaning methods and provided efficient and effective methods of maintaining work area.

● Created animated graphics and videos using computer software such as Adobe After Effects and Adobe Premier Pro. ● Created artwork for advertisements using Adobe Photoshop. ● Used visual effects, animation and other cinematic techniques to bring life to creations.

● Successfully managed and coordinated graphic design projects from concept through completion.● Designed page layouts and advertisements using Adobe Photoshop, InDesign and Illustrator.● Took photographs and edited the magazine website. ● Developed design based on clients requirements.

● Worked alongside the Creative Services Manager to design playbills, ads, postcards, billboards, posters, and more.● Was given many projects to begin and finish on my own. ● Learned how to collaborate with a creative services team to complete projects from start to finish. ● Sharpened skills using the Adobe Creative Suite.