Sara Collins Email and Phone Number
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A capable and experienced Account Manager with Fifteen years of experience in account management, working directly with Brokers, HR benefits leaders, and with business, sales and operations management. Extensive experience specifically working with mid-sized and large employer groups. Strong understanding of client relationship management techniques, both in large insurance and entrepreneurial environments.
Kaiser Permanente
View- Website:
- kaiserpermanente.org
- Employees:
- 120876
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Executive Account ManagerKaiser Permanente Apr 2023 - PresentPortland, Oregon, United States
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Account ManagerKaiser Permanente Aug 2021 - Apr 2023Oakland, California, United States• Accountable for continuously improving business relationships with large group accounts to optimize growth potential.• Successfully lead the account team in prioritizing and targeting accounts, developing specific account plans, and directing daily activities to achieve goals.• Establish and maintain effective customer relationships with key decision-makers and stakeholders, including consultants and brokers.• Create opportunities for growth through contract offering negotiation, increased access to product selection, and customer presentations. • Establish and execute detailed relationship strategy plans to ensure achievement of group-specific goals and overall large accounts strategy.
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Associate Account Manager Ii At Kaiser PermanenteKaiser Permanente Jan 2021 - Aug 2021Novato, California, United States• Established and maintained relationships with customers in support of assigned Account Manager. • Collected specific business information and competitive data required for account strategies by established deadlines. • Ensured accurate and complete data is entered into correct business applications. • Reviewed data and alert account manager to outliers or potential problems. • Ensured timely submission of reports as directed by the account manager. • Assisted with demonstrations and teachings to employers and brokers on KP online technology to facilitate maximization of all KP online tools.
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Account Manager - Customer SuccessNorra Marketing Oct 2019 - Jan 2021Sausalito, California• Established and maintained professional relationships with clients.• Created client proposals, and contracts. • Executed all elements of client projects. • Put together monthly reporting, for all clients.• Used Asana to enter tasks, assigned them a time frame, assigned it to the correct team member, followed up to ensure it's completed and executed on time. • Flawlessly managed and tracked company and client assets and coordinated implementation. -
Director Of Sales And OperationsSelling Energy Jun 2015 - Sep 2019San Francisco Bay Area• Oversaw and coordinated all the operational and administrative aspects needed to run a $2 Million business across various geographic locations.• Partnered with multiple departments to ensure quality work and compliance.• Developed and enhanced internal project management, contact management and inbound marketing systems (Asana and HubSpot)• Assisted with on-boarding and trained new sales talent.• Analyzed and properly processed customer queries, resolved any problems and ensure customer satisfaction through cross-sell, upsell and solicit testimonials.• Managed and directed the company’s operations to meet budget and other financial goals. -
Account ManagerKaiser Permanente Jul 2013 - Jun 2015San Francisco Bay Area• Developed trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.• Operated as a point of contact for assigned customers and maintained long-term relationships.• Coordinated with staff members working on the same account to ensure consistent service.• Oversaw customer account management, including negotiating renewals to maintain and grow membership. • Explained and negotiated complex underwriting methodology with clients and advisors.• Ensured the timely and successful delivery of our Kaiser Permanente solutions according to customer needs and objectives.• Mentored and collaborated with account team to identify and grow repositioning opportunities and reduce losses.• Led account management team to forecast and track key account metrics daily, and developed specific account plans.
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Associate Account Manager IiKaiser Permanente Dec 2009 - Jul 2013San Francisco Bay Area• Developed and maintained excellent professional and long-term relationships with clients, actively involved in providing positive customer service.• Updated and tracked the renewals and handled the new accounts and the work related to account management.• Monitored accounts and book-of-business to identify early indications of risk and opportunities.• Validated the accuracy of sold/renewed group rates and benefits.• Manage projects within client relationships, working to carry out client goals while meeting company goals.
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Membership Services RepresentativeKaiser Foundation Health Plan Apr 2007 - Dec 2009Portland, Oregon Area• Assisted customers with the know-how of Kaiser Foundation products and Services.• Answered to queries and provided customer service for patient business services, membership administration and claims processing department.• Mentored clients about enrollment and eligibility. • Problem-solved concerns and responded to queries.
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Account Services - Insurance SpecialistRegence Bluecross Blueshield Mar 2004 - Apr 2007Portland, Oregon AreaAssisted members with health insurance questions and understanding claims.Followed strict adherence and company policies. Bridged the gap between the member and the providers.
Sara Collins Skills
Sara Collins Education Details
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Computer Science
Frequently Asked Questions about Sara Collins
What company does Sara Collins work for?
Sara Collins works for Kaiser Permanente
What is Sara Collins's role at the current company?
Sara Collins's current role is Executive Account Manager at Kaiser Foundation Health Plan of the Northwest.
What is Sara Collins's email address?
Sara Collins's email address is sa****@****rgy.com
What is Sara Collins's direct phone number?
Sara Collins's direct phone number is +141581*****
What schools did Sara Collins attend?
Sara Collins attended Portland Community College, City College Of San Francisco.
What skills is Sara Collins known for?
Sara Collins has skills like Leadership, Sales, Customer Service, Management, Insurance, Health Insurance, Healthcare, Strategic Planning, Account Management, Managed Care, Contract Negotiation, Employee Benefits.
Who are Sara Collins's colleagues?
Sara Collins's colleagues are Wanda Rixter Mcdaniel, Diane Easterwood, Michael Fuller, Lorenzo Carbonel, Bobby Dickey, Margaret Cameron, Vivien Young.
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